Camelback Toyota - Service Center

People are very friendly and courteous. You are texted a timeline so you know what is happening to your vehicle at given time. Speedy checkout. You are texted a timeline so you know what is happening to your vehicle at given time. Speedy checkout. More

This is a great place for my truck needs. My only complaint is that the technicians could be more welcoming. I was looking for a part and it seemed like they just kept throwing me from person My only complaint is that the technicians could be more welcoming. I was looking for a part and it seemed like they just kept throwing me from person to person. Finally, Cammeron helped me once I asked him. Cammeron is outstanding! He addressed all my concerns and always had such an outgoing and welcoming personality. He was like a friend instantly. Highly recommend working with him and I would go back to have him schedule me again More

The service was great, I was in and out. The representative had clear communication with me throughout the service. The representative had clear communication with me throughout the service. More

We love Jose T. He is honest and does not try to upsell what is needed. He is honest and does not try to upsell what is needed. More

All in all, poor. I have a hybrid Prius and had the check hybrid system light on and would not run so I had it towed to Camelback Toyota after they quoted me a zero fe I have a hybrid Prius and had the check hybrid system light on and would not run so I had it towed to Camelback Toyota after they quoted me a zero fee diagnostic. They gave me a laundry list of items, including tires and brakes and spark plugs that totaled $6500. Long story short, After two tow trips to Camelback Toyota, I took it to AAA mechanic shop in Mesa (half off the diagnostic fee of $150 and 10% discount on work based on being a AAA member) and they told me it was some thing completely unrelated to what Camelback said. After a diagnostic, AAA said replace purge valve and $380 later I was out the door and my car has run perfectly for over a week now Brandon, “the beard man” was my service advisor at Camelback and he was awful. Very flat affect and just a matter of fact and very slow on getting back to me. The second time I took it there he wanted me to pay $500 to further diagnose it and said basically I had to have skin in the game so that I was in, like all in. So I only dealt with the service department manager named Jimmy, who is easy to relate with and respectful. He was very good at explaining several things and stated that this was a good opportunity for coaching that service tech, Brandon. Overall, if you have to go to a dealer because you have a hybrid vehicle and can’t find a good mechanic that works on those, I would not recommend Camelback Toyota based on the totally incompetent and incorrect diagnostics (of $6,500) and my poor service tech Brandon. AAA was a very positive experience and saved me thousands of dollars going down a rabbit hole that was not even mentioned by Camelback Toyota after a diagnostic. They offered a 50% discount off of the $150 diagnostic and a 10% discount on all work completed. They replaced the purge valve then a couple days later replaced the front brakes for $260. Very happy with their service and my tech, Tanner, was great. Now I finally understand all the typos and grammatical errors in these reviews because you can barely see it on your phone. I hope this helps you to make a better informed decision. More

Very good customer service. They answered all my questions. In a waiting room they have coffee and water. They answered all my questions. In a waiting room they have coffee and water. More

Quatarius was great and took excellent care of my car. I will go to him again. I will go to him again. More

The associate was very understanding, helpful and knowledgeable . Service was quick considering I had missed my appointment knowledgeable . Service was quick considering I had missed my appointment More

Very organized, professional, and friendly. The inspection report with accompanying photos and explanation of how the repair will improve the car is very helpful. The inspection report with accompanying photos and explanation of how the repair will improve the car is very helpful. More

Scott aka Nemo did an amazing job communicating the services needed, costs and time required. He kept me completely updated throughout the process and went above and beyond to ensure all my needs and q services needed, costs and time required. He kept me completely updated throughout the process and went above and beyond to ensure all my needs and questions were resolved. A++ More