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Camelback Toyota - Service Center

Phoenix, AZ

4.6
4,084 Reviews

4,084 Reviews of Camelback Toyota - Service Center

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February 09, 2025

Titus is always helpful and let's me know exactly what is going on with my Tundra.He makes it easy to keep my truck maintained. More

by CW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Titus Petty
Feb 10, 2025 -

Camelback Toyota responded

Thanks for the awesome feedback! We're thrilled to hear that Titus has been so helpful in keeping your Tundra maintained. We appreciate your support and look forward to continuing to provide you with great service!

February 09, 2025

Was fast and easy! I was super impressed! Michael was really clear with all communication! More

by Bob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael
Feb 10, 2025 -

Camelback Toyota responded

Thanks for the fantastic feedback, Bob! We're thrilled to hear you had a smooth experience and that Michael's communication stood out. Your satisfaction is our top priority, and we look forward to serving you again!

February 09, 2025

Recommended unnecessary repairs (battery replacement), confirmed repairs were unnecessary by a third party (load test). Dealer refused to do anything else until battery was replaced saying they don’t beli More

by ALEXREICHSFELD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
jeremiah - service center
Feb 11, 2025 -

Camelback Toyota responded

We understand how frustrating it must have been to receive differing assessments regarding your battery’s condition. Our team aims to provide the most accurate recommendations based on our diagnostics, but we also recognize the importance of customer confidence in the services we provide. If you would like to discuss this matter further, please reach out to Jimmy, our Service Manager, at cbtservice@vtaig.com.

February 09, 2025

They took four hours to get just the oil change in the car was parked outside. Read it and nobody let me know that it was Ready More

by OSCARHDZ7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cammeron Clark
Feb 11, 2025 -

Camelback Toyota responded

We understand how frustrating it can be to wait longer than expected for an oil change, especially without clear communication on your vehicle’s status. Providing timely updates and efficient service is important to us, and we appreciate you bringing this to our attention. Please reach out to Jimmy, our Service Manager, at cbtservice@vtaig.com so we can discuss this with you directly.

February 09, 2025

The day after I bought my car I was pulling into a store and my car died. It would not start and had no power. I opened up the hood and the battery cables were loose on the battery and bar to hold the bat More

by jeff.easter1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Eddie Mkpanam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service Dept techs
Feb 11, 2025 -

Camelback Toyota responded

We truly understand your frustration and it’s concerning to hear about the issues you experienced with both the battery cables and the air filter cover, especially after your recent visit to our service department. This is not the level of quality we strive to provide, and we appreciate you bringing it to our attention. We always aim to ensure that every vehicle is serviced with care and precision, and we understand how these errors may have made you feel uncertain about the quality of our work. Please don't hesitate to contact Jimmy, Service Manager, at cbtservice@vtaig.com

February 07, 2025

My Service agent “Q” is very polite and courteous. He keeps me informed of each step of progress and makes me feel at ease about my car repairs. More

by Grid 8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Abou Traore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 10, 2025 -

Camelback Toyota responded

Thank you! We're thrilled to hear that Q provided such attentive service. Keeping our customers informed and comfortable during their repairs is our priority. Your feedback truly motivates our team!

February 06, 2025

Always to best service of any dealer I have dealt with since my first car. More

by OXBRIDGE77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Gonzales always goes above and beyond when I bring my cars in for service.
Feb 07, 2025 -

Camelback Toyota responded

Thanks! We’re thrilled to hear you had such a positive experience with us. Our team strives to provide the best service possible, and it’s great to know we’ve made a lasting impression. Looking forward to serving you again!

February 06, 2025

My Advisor, Uriel Garcia has been a great help and gave outstanding guidance and advice to make sure that I understood everything. Give him a big rise in $ More

by CA VET
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ureil Garica
Feb 07, 2025 -

Camelback Toyota responded

Thanks for your fantastic review! We're thrilled to hear that Uriel provided you with such valuable guidance. We appreciate your feedback and will definitely celebrate his contributions to our team. Your satisfaction means a lot to us!

February 06, 2025

Scott was fantastic, explained everything and answered any questions I had. Appreciate them going above and beyond for my service appointment More

by KCNAZNCA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Barnett
Feb 07, 2025 -

Camelback Toyota responded

Thanks! We’re thrilled to hear that Scott provided such great service. Our team always aims to go the extra mile, and it’s wonderful to know it made a difference for you! We look forward to serving you again.

February 06, 2025

Worst experience ever. Over charging for a 3 year old transmission. 13000.00 should have been 8000. A transmission you couldn’t even get from Toyota because they weren’t ma More

by shell1920
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department
Feb 07, 2025 -

Camelback Toyota responded

Transparency and fair pricing are important to us, and we take concerns like yours seriously. We would appreciate the opportunity to review the details of your repairs, including the transmission and control arm recommendation, to ensure everything was handled appropriately. Please reach out to Jimmy, our Service Manager, at cbtservice@vtaig.com so we can look into this further and address your concerns directly.

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