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Camelback Toyota - Service Center

Phoenix, AZ

4.6
4,079 Reviews

4,079 Reviews of Camelback Toyota - Service Center

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February 10, 2025

I like taking it to the dealership because it keeps the entire history of my car in one place More

by Phil Ruggiero
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose tijerino
Feb 11, 2025 -

Camelback Toyota responded

Thanks for your feedback, Phil! We’re glad you appreciate having your car's history all in one place. Keeping things organized is key for us, and it’s great to know it makes a difference for you. We look forward to seeing you again!

February 09, 2025

Recommended unnecessary repairs (battery replacement), confirmed repairs were unnecessary by a third party (load test). Dealer refused to do anything else until battery was replaced saying they don’t beli More

by ALEXREICHSFELD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
jeremiah - service center
Feb 11, 2025 -

Camelback Toyota responded

We understand how frustrating it must have been to receive differing assessments regarding your battery’s condition. Our team aims to provide the most accurate recommendations based on our diagnostics, but we also recognize the importance of customer confidence in the services we provide. If you would like to discuss this matter further, please reach out to Jimmy, our Service Manager, at cbtservice@vtaig.com.

February 09, 2025

Samuel was great but others weren't so great. I spent 2k and got an email asking why I missed my appointment! More

by DAWNA.LEWIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samuel in Service
Feb 10, 2025 -

Camelback Toyota responded

Dawna, thank you for your feedback! We’re glad to hear Samuel provided great service. We apologize for the confusion regarding your appointment and appreciate your insights. Your experience is important to us, and we’re committed to improving our communication. We hope to earn that fifth star next time!

February 09, 2025

The constant selling/upgrading services kinda annoying. I have manufacturer service scheduled I follow and always trying to do things early/too soon. More

by wrightjames
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
micheal in service depart
Feb 10, 2025 -

Camelback Toyota responded

Thanks for your feedback, Wright. We’re glad you found value in our services but understand how constant upselling can feel overwhelming. We’ll take your comments into account to improve our communication and service scheduling. We appreciate your insights!

February 09, 2025

Mr. Garcia has been an outstanding member of your service department for the couple of days interacting with him put me and my stress level on low. You guys should definitely get him extra $ or rise. Since More

by rbirqurz1231
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
mr. garica
Feb 10, 2025 -

Camelback Toyota responded

Thank you, Richard! We’re thrilled to hear about your positive experience with Mr. Garcia. Our team works hard to provide excellent service, and your feedback means a lot. We’ll be sure to recognize his efforts!

February 09, 2025

They took four hours to get just the oil change in the car was parked outside. Read it and nobody let me know that it was Ready More

by OSCARHDZ7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cammeron Clark
Feb 11, 2025 -

Camelback Toyota responded

We understand how frustrating it can be to wait longer than expected for an oil change, especially without clear communication on your vehicle’s status. Providing timely updates and efficient service is important to us, and we appreciate you bringing this to our attention. Please reach out to Jimmy, our Service Manager, at cbtservice@vtaig.com so we can discuss this with you directly.

February 09, 2025

Was fast and easy! I was super impressed! Michael was really clear with all communication! More

by Bob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael
Feb 10, 2025 -

Camelback Toyota responded

Thanks for the fantastic feedback, Bob! We're thrilled to hear you had a smooth experience and that Michael's communication stood out. Your satisfaction is our top priority, and we look forward to serving you again!

February 09, 2025

My Service Rep, Mauro, took great care of me and he was very fair and honest, and delivered to all of my expectations. My car is running like a charm. Thank you Camelback Toyota! More

by HARRYSTEINHOFF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mauro Legarda
Feb 10, 2025 -

Camelback Toyota responded

Thanks for the fantastic review, Harry! We're thrilled to hear Mauro provided you with excellent service and that your car is running smoothly. Your satisfaction is our top priority, and we appreciate you choosing Camelback Toyota!

February 09, 2025

Titus is always helpful and let's me know exactly what is going on with my Tundra.He makes it easy to keep my truck maintained. More

by CW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Titus Petty
Feb 10, 2025 -

Camelback Toyota responded

Thanks for the awesome feedback! We're thrilled to hear that Titus has been so helpful in keeping your Tundra maintained. We appreciate your support and look forward to continuing to provide you with great service!

February 09, 2025

The day after I bought my car I was pulling into a store and my car died. It would not start and had no power. I opened up the hood and the battery cables were loose on the battery and bar to hold the bat More

by jeff.easter1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Eddie Mkpanam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service Dept techs
Feb 11, 2025 -

Camelback Toyota responded

We truly understand your frustration and it’s concerning to hear about the issues you experienced with both the battery cables and the air filter cover, especially after your recent visit to our service department. This is not the level of quality we strive to provide, and we appreciate you bringing it to our attention. We always aim to ensure that every vehicle is serviced with care and precision, and we understand how these errors may have made you feel uncertain about the quality of our work. Please don't hesitate to contact Jimmy, Service Manager, at cbtservice@vtaig.com

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