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Camelback Toyota - Service Center

Phoenix, AZ

4.6
4,082 Reviews
Call Service Center (602) 264-2841

4,082 Reviews of Camelback Toyota - Service Center

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May 20, 2024

Chase was great as a service provider and being able to explain the process. Great working with him More

by Rkalsi11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brent Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tanner Whitworth
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 20, 2024 -

Camelback Toyota responded

We're thrilled to hear that your experience has been positive so far. We strive to provide the best service possible and your feedback is greatly appreciated. Thank you for taking the time to share your thoughts.

May 20, 2024

High interest rates, spotty application of service, apathetic management, would nit purchase again from CT More

by AIRWOLF89
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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May 20, 2024 -

Camelback Toyota responded

We're disappointed to hear this and unfortunately we do not control interest rates as that is based on customer credit, lender market rates, and additional terms such as length of time for the loan. Should you wish to discuss this further, feel free to reach out to our team.

May 21, 2024 -

AIRWOLF89 responded

The interest rate should been made clearer and emphasized to me since it is high especially with someone with my credit rating. Otherwise it comes off as being hidden or suppressed. I also discussed some other issues with the newly appointed service director such as the Toyota app, non-recognition of voice requests by me to the robot / screen in the truck and rust in the bottom of the bed of the truck. These issues by and large were blamed on covid-related obstacles which put Toyota behind and which they have not been able to recover from. There is now what appears to be white paint in the bed of my truck where a service tech applied something to remove the rust. It does come out. Excuses and lip service are good however at the end of the day they add up to not very much actual assistance to me.

May 20, 2024

Found the problem and corrected it . Mike was very helpful and timely with getting my truck back to me. More

by dgrahame718
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
service delartment
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May 20, 2024 -

Camelback Toyota responded

We're thrilled to hear that your experience has been positive so far. We strive to provide the best service possible and your feedback is greatly appreciated. Thank you for taking the time to share your thoughts.

May 20, 2024

Dealership did nice work and service in timely fashion . High volume service department, nice waiting areas More

by tom-bates2011
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Romero
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May 20, 2024

We some issues with the work they did but they have done everything to try and make it right. More

by KWALLING962
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Abe Mendivil
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 20, 2024

I have to give a big “thanks” to Nemo as he was friendly, courteous and communicative about all services needed, the cost and the time it would take to have the services performed. The pickup process was eas More

by Carol
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Nemo Barnett
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May 20, 2024

Very kind and professional service with a nice splash of personality. The best customer service I’ve had from a Toyota dealership More

by ttapahaweavings
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joey in the Service Department
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May 19, 2024

Always great service representative Lane. She keeps me updated on everything by texting or a phone call. More

by CLBUELL922
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lane Service department
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May 19, 2024

My service rep, Adam, was extremely helpful in breaking down what was most important and urgent to service my car and remain in my budget. He was patient and helped me to understand what was going on with More

by veronica.portillo.ppl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
adam from service
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May 20, 2024 -

Camelback Toyota responded

We're thrilled to hear that your experience has been positive so far. We strive to provide the best service possible and your feedback is greatly appreciated. Thank you for taking the time to share your thoughts.

May 19, 2024

Ted was a great advisor when we get the service for our truck . He took the time to explain to us the needs for our truck thank you so much. More

by VASQUEZSONIA31
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ted colter
Report | Print
May 20, 2024 -

Camelback Toyota responded

We're thrilled to hear that your experience has been positive so far. We strive to provide the best service possible and your feedback is greatly appreciated. Thank you for taking the time to share your thoughts.

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