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4,081 Reviews of Camelback Toyota - Service Center
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April 18, 2024
My service advisor did an excellent job. Very easy to talk to. Thanks so much Very easy to talk to. Thanks so much More
by SAM.COHODAS
Verified Customer
April 18, 2024
I made an appt and when I arrived Lee was waiting and he explained everything in easy terms and gave some recommendations too. I went to the waiting area which is spacious and has a resturant and play area explained everything in easy terms and gave some recommendations too. I went to the waiting area which is spacious and has a resturant and play area for kids. When my time came Lee called and my car was ready and off I went. My car sounded and moved smoothly. More
by Anna
Employees Worked With
Lee. Car service area
April 18, 2024
Always loved the service department until I received a recommendation for immediate services needed. Trying to upsell me all those services is crazy as I only have 47,000 miles on my car and another mecha recommendation for immediate services needed. Trying to upsell me all those services is crazy as I only have 47,000 miles on my car and another mechanic said I did not need to do most of the stuff on the list. Plus, the price of the items was outrageous, very disappointed after all these years More
by PADELFORD
Employees Worked With
Service
April 18, 2024
After two visits in two weeks I found the service reps I dealt with were not of the calibre of the service people I have dealt with over the many years I’ve been bringing my vehicles to Camelback Toyota. Th dealt with were not of the calibre of the service people I have dealt with over the many years I’ve been bringing my vehicles to Camelback Toyota. The first visit about 2-3 weeks ago I was passed off to an elderly female service rep who was extremely pushy, trying to get me to get services I was not interested in. I told her I just wanted an oil change, period. She totally disregarded me and kept pushing other services. Not someone I want to deal with ever again. The second time was last week when I dealt with someone named Mauro. He was courteous and efficient throughout the process until it came time to check out. I had been there for over three hours waiting for a windshield to be replaced. He texted me when the install was finished and I walked back to his desk. When I got back there he told me he had a quick check in to do with another customer and I said fine. He then went out to talk to that customer the brought her back to his desk and proceeded to have a discussion with her that lasted at least 10-15 minutes. When he finished with her her finally had my truck brought up, had me sign some paperwork and I was on my way. My interaction with him took less than one minute. I feel he could have asked the other customer to wait one minute while he gave me my keys and paperwork. I will be looking for another dealership in the future. More
by MOPEL
Employees Worked With
Mauro
April 18, 2024
Robert was great and very helpful with advice. I was happy overall. I was confused as to why my passenger seat was all the way down. There was also some of my odd items in front of the seat, maybe I was happy overall. I was confused as to why my passenger seat was all the way down. There was also some of my odd items in front of the seat, maybe was under the seat. More
by MCHATHAM57
Employees Worked With
Only Robert
April 18, 2024
Sales guy was awesome. But someone lost the second key and I had to wait a month to get a new one. Then Andre left me waiting when my car was actually done. I waited over 2 But someone lost the second key and I had to wait a month to get a new one. Then Andre left me waiting when my car was actually done. I waited over 2 hours at the dealership. He said he looked for me and didn’t see me, BUT he had my number and he could have texted me. But then again when I texted him he never answered. I’m very unhappy about that part of my purchase More
by SQUIRRELBAIT10
Employees Worked With
Juan in sales dept
