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Camelback Toyota - Service Center

Phoenix, AZ

4.6
4,082 Reviews
Call Service Center (602) 264-2841

4,082 Reviews of Camelback Toyota - Service Center

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March 26, 2024

My 5-star review is related to Service Advisor Mike Romero the BEST ever! I trust Mike's advise when I'm in for car service. He is knowledgeable, efficient and my service completes in advance on his More

by drush1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Larry Ajayi
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 28, 2024 -

Camelback Toyota responded

Thanks for taking the time to write a review! We're thrilled that you enjoyed your experience with our business and we would be happy to assist you again in the future. Please feel free to contact us at anytime with any further questions or inquiries.

March 26, 2024

ZERO INTEGRITY at this dealership. This was a disaster from top to bottom. I’ve had 3 different sales managers call me begging for FULL STAR survey reviews and when I asked if they cou More

by wardenofthenorth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ralph Walters
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan sales manager, Andre service
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Mar 26, 2024 -

Camelback Toyota responded

We'd like to assist with your particular situation directly. At your earliest convenience, please contact Jimmy, Service Manager, at cbtservice@vtaig.com. Thank you.

Apr 02, 2024 -

wardenofthenorth responded

So, I received a call. The Isad, he said his name was, essentially called me a liar and said that he trusts his staff over what the customer is saying because he trains them well. Unreal. No one from the top level will call me back. The fact that a MANAGER called me a BAD PERSON because i wanted the pricing issue (a mere $140 mind you when i spent $4000 extra for a lift/tires/wheels) resolved first before I filled out the survey, you have to wonder if there is a single thread of integrity at this location. No accountability. NONE.

Apr 02, 2024 -

wardenofthenorth responded

Little update: Backstory.. I tried paying for a $4000 lift with a debit but was talked into using a credit and said there would be no surcharge on credit, which i thought was odd but gave him the credit card.. then he charged me 140 so, the update... Katrina, head of Camelback Toyota, called back and said the only thing they could offer me was to refund the credit card but require i have an additional $4000 to pay immediately vs being able to wait for the refund and use that money. Honestly, I could care less about 140, i just wanted to be take care of. This is the worst dealership i have ever been to. The fact that the Sales Manager, Ralph Walters, said I was "a bad person" because I would not fill out the online survey yet in a positive fashion is astounding.

March 26, 2024

For it being my first time taking in my truck into service was great. It was quick and ready to go with no hesitations. Kyle took care of me right and answered every question I had asked him with grea More

by VALENTINEMILIANO13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
service department. ( Kyle )
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Mar 28, 2024 -

Camelback Toyota responded

Thanks for taking the time to write a review! We're thrilled that you enjoyed your experience with our business and we would be happy to assist you again in the future. Please feel free to contact us at anytime with any further questions or inquiries.

March 26, 2024

Always efficient. Always keeps me updated! Never any negative comments to make. I will continue to use Camelback Toyota. More

by pedrozaas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Abbas
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Mar 28, 2024 -

Camelback Toyota responded

Thanks for taking the time to write a review! We're thrilled that you enjoyed your experience with our business and we would be happy to assist you again in the future. Please feel free to contact us at anytime with any further questions or inquiries.

March 26, 2024

Cameron was fabulous! He was so friendly and efficient. A very pleasant and thorough experience More

by NOEMAIL_4633044
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cameron in service department
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Mar 28, 2024 -

Camelback Toyota responded

Thanks for taking the time to write a review! We're thrilled that you enjoyed your experience with our business and we would be happy to assist you again in the future. Please feel free to contact us at anytime with any further questions or inquiries.

March 26, 2024

Excellent customer service at this dealership. My advisor was very helpful and explained the services that needed to be completed More

by PROGRESSIVE4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
service
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Mar 28, 2024 -

Camelback Toyota responded

Thanks for taking the time to write a review! We're thrilled that you enjoyed your experience with our business and we would be happy to assist you again in the future. Please feel free to contact us at anytime with any further questions or inquiries.

March 26, 2024

Titus was very friendly and accommodating. He got me in and out very quickly My overall experience was very pleasant More

by LYNEA_1986
Recommend Dealer
Yes
Employees Worked With
Titus
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March 26, 2024

Never any issues Titis is personable, friendly and has a great sense of humor with professionalism. More

by PUNKUSM
Recommend Dealer
Yes
Employees Worked With
Titis Petty
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March 26, 2024

They were every professional and got to me at a timely manner as they were busy that day very great customer service More

by greasemonkeynerd
Recommend Dealer
Yes
Employees Worked With
Aaron Arce
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March 26, 2024

I've been coming to the dealership for almost 20 years, and Mike has always been my guy. Service is speedy and smooth, and Mike is always great to work with More

by ELLEN.S
Recommend Dealer
Yes
Employees Worked With
Mike Romero
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