Camelback Toyota - Service Center

Two oil changes ! st one they spilled oil on engine and never wipe it up and it leaked on my garage floor. 2nd oil change, requested Mobile One, they put the wrong oil st one they spilled oil on engine and never wipe it up and it leaked on my garage floor. 2nd oil change, requested Mobile One, they put the wrong oil in it and basically said.....oh, sorry we blew it. Brought my Sorento in for a scheduled appointment just for an oil change. After 4 hours, the car still wasn't done. I inquired why and they said they don't take appts for Kia. Even though I've had it there 3 times before. Then Thursday 6/15/23 brought the car in at 0730 hours. They ordered the wrong part. It's now going to be done MAYBE 6/17/23 on a Saturday. I can promise you after seeing that the service dept only got 2 1/2 stars I will now be driving to Bell Road to a different dealer. I have zero confidence in this dealership. ZERO....nada....they are horrible. More

Very disappointed. Long time customer of Toyota camelback. They have lost my business for life. Had an issue in the service department with disrespectful service man Long time customer of Toyota camelback. They have lost my business for life. Had an issue in the service department with disrespectful service manager. Took the time to seek out upper management about the issue and was again treated with lack of respect and empathy. Katrina Coscarelli reached out to me about my issue and was more concerned with who controlled the conversation than my actual grievance. Mind you this is a higher-level management employee who didn’t even take the time to ask me what happened. Katrina was more confused that I reached out in the first place. It’s upsetting because I have dealt with multiple sales members who made the car buying experience over the years a breeze for my family. I personally do not recommend wasting your time or money with this dealership. I will save Katrina or other management the copy and paste reply to this message… yes, we received an initial discount. But not everything in life with customer support is about money. Relationships and a service nature is how you keep people brand advocates instead of haters for years to come. More

Spent $768 to have the Tacoma I bought here serviced. Multiple fluids not topped off including one below the ‘minimum’ threshold and found a random piece of plastic in my engine compartment. Makes you w Multiple fluids not topped off including one below the ‘minimum’ threshold and found a random piece of plastic in my engine compartment. Makes you wonder what else wasn’t done properly and what other shortcuts were taken. More

This dealership is full of liers and thieves. Mike and Brandon in service do not care about you, just stealing your money. They claimed they would cover my tow, and then after the vehicle made it Mike and Brandon in service do not care about you, just stealing your money. They claimed they would cover my tow, and then after the vehicle made it to the dealership, they decided they had changed their mind, and are currently charging me 60 dollars per day until I pay for their $865 tow bill! That's literally extortion. I can't believe this place, it makes me sick to find out that there are people this cruel in the world. 0 out of 10, worst dealership in America. More

Let me start by saying its a rip off dealership that is based of scamming clients their money especially with this economic slow down of selling cars and maintenance is the only way they will be making mon based of scamming clients their money especially with this economic slow down of selling cars and maintenance is the only way they will be making money. The head of the maintenance department Isac is the worse where he always find excuses to cover their mistakes. I brought my car to fix it at the dealership, paid top dollar for something simple and my car stayed there for a week to be fixed. While driving in the freeway my pedal failed and it almost caused me to crash. None of the staff members or the general manager did anything about it. They just blamed the piece that they replace as a failed part that cost me my life. Are u kidding me and threatened me to post anything online More

Great team ! Friendly/ respectful. Made sure I got the right deal for my family straightforward no BS wasn’t trying to up sale me anything I didn’t want or need Friendly/ respectful. Made sure I got the right deal for my family straightforward no BS wasn’t trying to up sale me anything I didn’t want or need More

This is the worst dealership #say no to camelback Toyota , reminds me of slavery times just unbelievable , reminds me of slavery times just unbelievable More

I had to take my Toyota Camry in for an oil change and once again our service agent was Quatarius Barrino. And once again we were treated very well. We are always confident that he will take care of our s once again our service agent was Quatarius Barrino. And once again we were treated very well. We are always confident that he will take care of our situation with professionalism, courtesy and fairness. Thank you once again Q! More

Needed to trade in my Tacoma for a smaller, more economical car now that I live in the city. Sal at Camelback helped find me the perfect replacement (2017 Corolla) at a great price and worked very h economical car now that I live in the city. Sal at Camelback helped find me the perfect replacement (2017 Corolla) at a great price and worked very hard to get me the best deal possible. Top notch customer service and experience, keep up the great work! More

Recently had to have several things repaired on my Toyota. I took my car to Camelback Toyota and had the pleasure of having Quatarius Barrino as my service rep. He was knowledgeable and took much time Toyota. I took my car to Camelback Toyota and had the pleasure of having Quatarius Barrino as my service rep. He was knowledgeable and took much time in assisting us with what service was absolutely necessary and the ones that could wait a bit. Very pleased with the experience! More