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Camelback Toyota - Service Center

Phoenix, AZ

4.6
4,082 Reviews

4,082 Reviews of Camelback Toyota - Service Center

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February 10, 2022

SALES---Wnat you would expect HIGH pressure rude in your face, mostly. So the guy we got for sales was a new guy. We were in the lot talking about cars etc and some 'full-of-himself' manager came up and c More

by Thatguy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Denita Kaiser
Feb 10, 2022 -

Camelback Toyota responded

We are sorry to hear about your less than outstanding experience with us. We would like the chance to speak with you further about this. At your earliest convenience, please contact Service Director Izad at (602) 264-2841 Thank you.

February 09, 2022

From purchase to service my experience has been awful. They will tell you whatever you want to hear and take it back later. They add interest to your loan for themselves without telling you. ZakTeck paint More

by Anonymous
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jesus Machado
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Motz, Eric Cline
Feb 09, 2022 -

Camelback Toyota responded

Hello, We are sorry to hear about your less than outstanding experience with us. We would like the chance to speak with you further about this. At your earliest convenience, please contact Izad at Ifar01@camelbacktoyota.com. Thank you.

January 01, 2022

Great dealership and can't say enough about the quality of service we have received from Robert Gonzales in Service Dept. My RAV 4 was in for service during the year for maintenance and repairs. Each time More

by patnphx
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Gonzales
Jan 03, 2022 -

Camelback Toyota responded

Thank you for your 5 star review!

November 05, 2021

TERRIBLE CUSTOMER SERVICE and SERVICE DEPT. (11/05/21) - Tried to change oil myself, but oil filter housing was so far tightened, I could not loosen it. I even have the required special filter wrench to re More

by Todd H
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Eric Cline
Dec 01, 2021 -

Camelback Toyota responded

Hello, Thank you for taking the time to speak with Service Manager Adam regarding your concern. I'm happy he was able to assist you and come to a satisfactory resolution. Please feel free to reach out should you require additional assistance. Thank you, Katrina Coscarelli (602) 264-2841

August 22, 2021

TOOK MY CAR IN DUE TO ENGINE LIGHT ON/DIAGNOSTIC FOUND WATER IN THE FUEL. AFTER GETTING AN ESTIMATE FOR REPAIRS, I TOLD ED TO NOT PROCEED UNTIL I LOOKED INTO COVERING THE COST. AFTER TELLING ED TO NOT More

by sasherertab
Recommend Dealer
No
Employees Worked With
ED
Sep 09, 2021 -

Camelback Toyota responded

We are sorry to hear about your less than outstanding experience with us. We would like the chance to speak with you further about this. However, we are unable to validate a review from an account using a screen-name, and cannot respond to your situation accordingly. At your earliest convenience, please contact Izad at Ifar01@camelbacktoyota.com. Thank you.

August 06, 2021

I am extraordinarily dissatisfied with the service department; the service department at Toyota Camelback took a full three days to diagnose my car instead of four hours. After all this delay and unju More

by mohammed k
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
no name
June 02, 2021

I've been here twice, once for an oil change and once for a service special. Beyond the typical upselling nonsense and inflated charges that are typical of a dealership, there is one issue unique to Camelbac More

by User-0634c5ddf5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jay Hall
Jun 21, 2021 -

Camelback Toyota responded

Thank you for bringing this matter to our attention. We apologize for the inconvenience this has caused. It’s important that we update our records immediately. At your earliest convenience, please contact Katrina Coscarelli at kcoscarelli@camelbacktoyota.com. Thank you.

April 24, 2021

Dropped my car off before 9 for a 9am appt was told up to 2 hours. I started calling at 12 but my advisor was not answering at his extension. I kept calling. Finally I talked to chase and he transferred m More

by Sp
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Andre pavkov
May 12, 2021 -

Camelback Toyota responded

On behalf of our team, we sincerely apologize that you had an unpleasant experience. Thank you for taking the time to provide us with this feedback. Communication with our customers is so important, and we're disappointed you feel we were lacking. At your earliest convenience, please contact Izad at Ifar01@camelbacktoyota.com. Thank you.

December 08, 2020

Thank you, Jordan Cruz! I love how you took seconds to greet me the minute I arrived. You listened to my concerns, and now I am driving the best car in the world from Camelback Toyota. I love my new car! More

by B-Brad
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jordan Cruz, Eli, Bryan Holsapple
Dec 09, 2020 -

Camelback Toyota responded

Thank you for your positive feedback!

December 02, 2020

Seth Ibarra was my Service Advisor and he did an amazing job! He helped me find a cost-effective service solution that solved the issues I was having with my vehicle. He really went above an beyond. I hi More

by Tim C.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Seth Ibarra
Dec 04, 2020 -

Camelback Toyota responded

Every day we strive to be excellent - reviews like yours are always the goal. Thank you for taking the time out of your busy day to recognize us.

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