Camelback Toyota - Service Center

Great dealership and can't say enough about the quality of service we have received from Robert Gonzales in Service Dept. My RAV 4 was in for service during the year for maintenance and repairs. Each time of service we have received from Robert Gonzales in Service Dept. My RAV 4 was in for service during the year for maintenance and repairs. Each time Robert was accessible and extremely helpful. He has my go to service tech for several years now. at, Jan 1 Outback Bowl Logo of the Penn State Nittany Lions Penn State Nittany Lions 7-5-0 10:00 AM @ Arkansas Razorbacks 8-4-0 Logo of the Arkansas Razorbacks ARK favored to win Fiesta Bowl Logo of the Oklahoma State Cowboys Oklahoma State Cowboys 11-2-0 11:00 AM @ Notre Dame Fighting Irish 11-1-0 Logo of the Notre Dame Fighting Irish ND favored to win Citrus Bowl Logo of the Iowa Hawkeyes Iowa Hawkeyes 10-3-0 11:00 AM @ Kentucky Wildcats 9-3-0 Logo of the Kentucky Wildcats KEN favored to win Rose Bowl Logo of the Ohio State Buckeyes Ohio State Buckeyes 10-2-0 3:00 PM @ Utah Utes 10-3-0 Logo of the Utah Utes OSU favored to win Sugar Bowl Logo of the Baylor Bears Baylor Bears 11-2-0 6:45 PM @ Ole Miss Rebels 10-2-0 Logo of the Ole Miss Rebels MIS favored to win Tue, Jan 4 Texas Bowl Logo of the LSU Tigers LSU Tigers 6-6-0 7:00 PM @ Kansas State Wildcats 7-5-0 Logo of the Kansas State Wildcats KST favored to win More

TERRIBLE CUSTOMER SERVICE and SERVICE DEPT. (11/05/21) - Tried to change oil myself, but oil filter housing was so far tightened, I could not loosen it. I even have the required special filter wrench to re Tried to change oil myself, but oil filter housing was so far tightened, I could not loosen it. I even have the required special filter wrench to remove the housing. It was not this way before I took my Tundra in for my free oil change a few months ago because I changed the oil myself well before my free oil change was due. I found out the oil filter housing could not be loosened after already draining my old oil. I had to put in new oil and without being able to install a new oil filter. I called Camelback Toyota to complain and spoke with three separate service advisors. Finally, third one got my name and number and said she would have a manager call me back. Its been over 2 hours and no phone call back. I even went on Camelback Toyota's website and spoke with a person online who said she would have a manager call me back after getting my name, number and email address. Still no response. Terrible service and terrible customer service. Also, when starting my oil change today, I noticed there was no gasket on the oil drain plug and a screw was missing (1 of 3) which secures the underside metal plate to its frame. My oil filter housing is probably missing its o-ring and that is why it will not come loose. (After last tire rotation service, I noticed 2 of the 4 valve stem caps were missing.) Hard to trust service from this place as they will loose pieces from your vehicle and tighten pieces so much you will not have a choice but to go back in and have them loosen it for you. (SCAM!!! for more money) You will will not notice the pieces missing until you do some maintenance on your own vehicle. I will not be going back in to Camelback Toyota for any future services or my, so called, free oil changes anymore. If you want things done right....you have to do it yourself. ***UPDATE (11/09/21) - Still, have not received any type of communication from Camelback Toyota. Terrible customer service. ***UPDATE (11-09-21) - Received an email from Toyota since I reported incident to them due to not receiving any return communication from Camelback Toyota. Toyota reported having contacted and forwarded my complaint onto the Customer Relations Manager and that person or someone from the management team would contact me by 11-10-21. ***UPDATE - Received call from a Service Manager (Adam) on 11-09-21 at 12:11 pm. He left me a message and asked I call him back. I called back at 3:08 pm but had to leave him a message. As of writing this update (4:16 pm), I have not received a call back. Will update…. Finally was able to get in contact with Adam. During contact, I was offered a free oil filter for my trouble and asked to come in for the service just in case my oil filter housing was damaged from being over tightened. It will cost me more in gas to drive there for a free oil filter and I still have a free oil change left to use. (Won’t be using). Just glad someone from Camelback Toyota called me back finally but was after I sent a complaint to TOYOTA and they got a hold of the customer relations manager at Camelback Toyota. More

TOOK MY CAR IN DUE TO ENGINE LIGHT ON/DIAGNOSTIC FOUND WATER IN THE FUEL. AFTER GETTING AN ESTIMATE FOR REPAIRS, I TOLD ED TO NOT PROCEED UNTIL I LOOKED INTO COVERING THE COST. AFTER TELLING ED TO NOT WATER IN THE FUEL. AFTER GETTING AN ESTIMATE FOR REPAIRS, I TOLD ED TO NOT PROCEED UNTIL I LOOKED INTO COVERING THE COST. AFTER TELLING ED TO NOT FIX THE PROBLEM, HE TOLD ME THAT THEY HAD ALREADY TAKEN FUEL OUT OF THE TANK. AFTER LEAVING THE BUSINESS WITH A 1/4 TANK, I RETURNED TO TOYOTA DUE TO THE FUEL LIGHT TURNING ON (ACTUALLY ONLY HAD A GALLON). THEY HAD NO BUSINESS STARTING A JOB WITHOUT PERMISSION!!! More

I've been here twice, once for an oil change and once for a service special. Beyond the typical upselling nonsense and inflated charges that are typical of a dealership, there is one issue unique to Camelbac a service special. Beyond the typical upselling nonsense and inflated charges that are typical of a dealership, there is one issue unique to Camelback Toyota: the spam. Never before have I been subjected to the amount of spam calls, emails, and junk mail from a company. I have asked at least three times to be removed from these but they just keep coming. You guys are obnoxious. Stop wasting paper, people do no go to companies because they have to throw away junk from them every other week. In fact, your frequent disregard for harassing customers is exactly why I will not be returning. More

Dropped my car off before 9 for a 9am appt was told up to 2 hours. I started calling at 12 but my advisor was not answering at his extension. I kept calling. Finally I talked to chase and he transferred m to 2 hours. I started calling at 12 but my advisor was not answering at his extension. I kept calling. Finally I talked to chase and he transferred me to parts because I told him my advisor Andre was not picking up. West in parts said my car is ready. This was at 130. I went to the dealership and Andre was nonchalant and didn't answer when I asked when my car was ready. On the paperwork it said 10:52. I don't know when he planned on letting me know. More

Thank you, Jordan Cruz! I love how you took seconds to greet me the minute I arrived. You listened to my concerns, and now I am driving the best car in the world from Camelback Toyota. I love my new car! greet me the minute I arrived. You listened to my concerns, and now I am driving the best car in the world from Camelback Toyota. I love my new car! Also, I would like to thank Eli for working with me and making sure all my needs were met. The car was a great selection. And finally, I can't forget about the cool guy that wrapped up the finance portion, Bryan Holsapple. I laughed the entire time during contracting. I even earned a new nickname during the process. What a great team! Thank you all for making my car buying experience amazing and something to remember. More

Seth Ibarra was my Service Advisor and he did an amazing job! He helped me find a cost-effective service solution that solved the issues I was having with my vehicle. He really went above an beyond. I hi job! He helped me find a cost-effective service solution that solved the issues I was having with my vehicle. He really went above an beyond. I highly recommend! More

Had my truck towed in on Monday morning for new tire. Called Tuesday 3 times and receptionist and service team could not locate truck and told me it wasn't there. Had to track down the tow truck driver Called Tuesday 3 times and receptionist and service team could not locate truck and told me it wasn't there. Had to track down the tow truck driver who swore up and down that he dropped it off at the service department at this location. Called back again on Wednesday to find out after being on hold that the truck was there and the service manager would call me later that day. No response, called again Thursday and service guy again told me my truck wasnt on file. Oh my god, finally after putting me on hold, the service manager that was supposed to call me back was off for the day, but keys and paperwork was on his desk. Nobody called me back, so disappointed and this should of been an in and out deal, just like it normally is when I go to Toyota Peoria. Instead, 3 days later, couldn't work Tues or Wednesday, pissed off customers and now I'm working Saturday and Sunday to get caught up! COME ON MAN! More

Jose cares about his clients; I am one. Always, Jose goes above and beyond the minimum to ensure that I receive proper care every time I come into the dealership. He is very well-versed with Toyota pr goes above and beyond the minimum to ensure that I receive proper care every time I come into the dealership. He is very well-versed with Toyota products, and always has good answers to my questions. Jose is a first rate serviceman. Sincerely, Karl More