Back

Camelback Toyota - Service Center

Phoenix, AZ

4.6
4,082 Reviews

4,082 Reviews of Camelback Toyota - Service Center

Sort by
October 28, 2024

Always great communication and service for our needs. always can count on Robert thank you More

by POPPACHUY
Recommend Dealer
Yes
Employees Worked With
Robert Gonzales
Oct 29, 2024 -

Camelback Toyota responded

Thanks! We're thrilled to hear that you appreciate the communication and service. Robert is indeed a star, and we’re glad he’s been able to meet your needs. Your support means a lot to us!

October 28, 2024

They are always accommodating. I’ve been taking my vehicles there for over twenty years. More

by DOC4BONES1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept.
Oct 29, 2024 -

Camelback Toyota responded

Thanks! We truly appreciate your loyalty and kind words. It's wonderful to hear that our team has consistently met your needs over the years. We're here to keep your vehicles running smoothly for many more to come!

October 28, 2024

Recommendations not fact based. Not trustworthy. Example replacing hoses and belts where they were replaced along with timing belt water pump etc. 50k miles ago and not really show More

by ROBERT.HARTMANNN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
check the invoice
Oct 30, 2024 -

Camelback Toyota responded

Robert, we understand how frustrating it can be when recommendations don’t align with your expectations, especially given the recent work you’ve had done. At our service center, we strive to make reliable, fact-based recommendations that prioritize the best care for each vehicle, and we regret that we didn’t meet that standard for you. To review this matter in detail and ensure you’re confident in our services, we encourage you to reach out directly to Jimmy, our Service Manager, at cbtservice@vtaig.com.

October 27, 2024

After taking 2 hours for an oil change, with appointment, replacing my sway bar linkages was recommended and quoted over $1600. I was quoted $450 at 3 other shops. This is ridiculous, unethical and predato More

by david.bremson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department
Oct 28, 2024 -

Camelback Toyota responded

Our goal is to provide not only quality service but also transparency in all we do, and we recognize that trust is essential. We’d like to discuss this in more detail and see how we can improve. Please reach out to Jimmy, our Service Manager, at cbtservice@vtaig.com, so we can go over your experience together and address any concerns.

October 27, 2024

The customer service was excellent. I am very satisfied. I would recommend others to seek services with Toyota Camelback More

by Miangel68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam
Oct 29, 2024 -

Camelback Toyota responded

Thank you for the fantastic feedback! We're thrilled to hear that you had a great experience with our customer service. Your recommendation means a lot to us. We look forward to serving you and others in the future!

October 27, 2024

Michael was my service advisor and was able to explain everything to me and keep me updated every step of the way More

by pvander78
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
michael french
Oct 29, 2024 -

Camelback Toyota responded

Thanks for the fantastic review! We're thrilled to hear that Michael provided you with clear communication and support throughout your experience. Your satisfaction is our priority, and we appreciate you taking the time to share your feedback!

October 27, 2024

Love Titus he is terrific. I feel a good job was done with my car. Not pleased with sending me again a big list of what they thought should be done. Titus knew what I wanted an More

by swcuff14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
did not talk to anyonr but Titus Petty
Oct 29, 2024 -

Camelback Toyota responded

Thanks for the great feedback on Titus! We appreciate your insights regarding the service follow-up. Your concerns are important to us, and we’ll work on improving communication to align better with your preferences. We’re here to ensure your car gets the care it needs!

October 27, 2024

Great location, very professional and friendly service! The waiting area is the best I love this place! More

by ELNEGRIS06
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mauro Legarda
Oct 29, 2024 -

Camelback Toyota responded

Thank you! We're thrilled to hear you enjoyed our location and found our team friendly and professional. We take pride in our waiting area, and we're glad it made a positive impression. Looking forward to welcoming you back soon!

October 27, 2024

Continuous transmission issues on a recently purchased GMC sierra. My issues seem to just annoy the service department when I call. I drop my truck off and they refuse to give me a rental car. Wouldn’t re More

by Rystro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Samantha
Oct 28, 2024 -

Camelback Toyota responded

We understand your concerns and the frustration that comes with experiencing transmission issues, especially with a vehicle that’s still relatively new. Your comments regarding our response times and the rental car situation are important to us, as they highlight areas where we can improve. Please reach out to Jimmy, our Service Manager, at cbtservice@vtaig.com, so we can review your experience in greater detail and find a more suitable solution.

October 27, 2024

I bought my 2024 Corolla Hybrid at Camelback Toyota after having a Prius for over a decade; I asked for and was given a fair price on both my purchase and trade in and the buying process was smooth for me. I More

by JMCG5820
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brent Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Barnett
Oct 29, 2024 -

Camelback Toyota responded

Thanks! We're thrilled you had a smooth experience with your Corolla Hybrid purchase and appreciate your loyalty over the years. It's great to hear our team has consistently provided you with timely service and options. Looking forward to seeing you again!

...
58
...