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Camelback Toyota - Service Center

Phoenix, AZ

4.6
4,081 Reviews
Call Service Center (602) 264-2841

4,081 Reviews of Camelback Toyota - Service Center

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October 20, 2024

Met by a dealership rep. immediately. Clean efficient operation. JJ did answered all my questions. More

by landkk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JJ
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Oct 22, 2024 -

Camelback Toyota responded

Thanks for the fantastic review! We're thrilled to hear you had a smooth experience with our team and that JJ was able to assist you effectively. Your satisfaction is our priority, and we appreciate your feedback!

October 20, 2024

Great customer service! Fast service! And I was there on the weekend! Easy! Simple! Informative! More

by izzyg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon from service
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Oct 22, 2024 -

Camelback Toyota responded

We’re thrilled to hear you had such a positive experience with our customer service. Our team works hard to make things easy and informative, even on weekends. We appreciate your support and look forward to serving you again!

October 20, 2024

My Service Advisor Samuel helped me out big time! !! Been my advisor for years and I couldn’t imagine being with anyone else. More

by Roque
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samuel Ramirez
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Oct 22, 2024 -

Camelback Toyota responded

Roque, we’re thrilled to hear about your positive experience with Samuel! It’s great to know he’s consistently providing you with excellent service. Thank you for being a loyal customer; we appreciate your support!

October 20, 2024

Following service I asked for a valuation of the car and what the dealership would give me for it and they never got back to me More

by Erika331
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
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Oct 22, 2024 -

Camelback Toyota responded

We understand how important it is to receive timely information regarding your vehicle's valuation, and we apologize for any oversight on our part. Your interest in getting an accurate appraisal is valued, and we want to ensure you receive the assistance you need. Please reach out to Katrina Coscarelli, our Client Relations Director, at kcoscarelli@camelbacktoyota.com.

October 20, 2024

Setting appointments is frustrating and not straight forward. Communication is mid. Having to search your office for the desk of a guy a barely met once so I can tell him I'm there to pick up my vehicle More

by AWELL359
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Samuel was helpful and did his best to make the process easy.
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Oct 22, 2024 -

Camelback Toyota responded

We understand that navigating the appointment and vehicle pick-up process can be frustrating, and we appreciate you bringing this to our attention. It's important to us that our customers feel valued and that their time is respected. We're glad to hear that Samuel was friendly and helpful during your visit; however, we recognize that the overall experience needs improvement. We’re actively working on enhancing our communication and streamlining the pick-up process to make it more user-friendly. If you have any further suggestions or would like to discuss your experience in more detail, please reach out to Katrina Coscarelli, our Client Relations Director, at kcoscarelli@camelbacktoyota.com

October 20, 2024

It’s a great place to be good service very nice people hard working company More

by RODRIGUEZMARIO8517
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jammel
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Oct 22, 2024 -

Camelback Toyota responded

Thank you, Mario! We're thrilled to hear you had a great experience with our team. Your kind words motivate us to keep providing excellent service. We look forward to welcoming you back soon!

October 20, 2024

Everything was great. The burgers were really tasty. The wait time wasn't too long. More

by nhanle.le
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mauro
Report | Print
Oct 22, 2024 -

Camelback Toyota responded

We're thrilled to hear that the wait time met your expectations. Your feedback motivates us to keep delivering great experiences. We look forward to serving you again soon!

October 20, 2024

making a lot of recommendation to repaiir my Toyota Camry that do not have problem. I am glad I did not fall into scam saying that all of parts need ATTENTION which it is not. I just bought this Toyota Ca More

by deafarzona
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Dept
Report | Print
Oct 22, 2024 -

Camelback Toyota responded

It’s unfortunate that you felt pressured to make repairs that weren’t needed, especially on a car you just bought. We understand how disheartening it can be to encounter situations where unnecessary services are recommended. To ensure you have the right information and support, we encourage you to reach out to Jimmy, our Service Manager, at cbtservice@vtaig.com. He can help clarify any recommendations you’ve received and provide the guidance you deserve.

October 19, 2024

They are honest and works with your budget. So, there no pressure on you. Always professional! More

by HBRUNO0728
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victor Harris
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October 19, 2024

Camel back Toyota has grate Service. The service advisor was helpful. The technician was great. More

by audon q garcia
Recommend Dealer
Yes
Employees Worked With
Jamal
Report | Print
Oct 21, 2024 -

Camelback Toyota responded

Thanks, Audon! We're thrilled to hear you had a great experience with our service team. Your kind words about our advisor and technician mean a lot to us. We appreciate your support and look forward to serving you again!

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