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Camelback Toyota - Service Center

Phoenix, AZ

4.6
4,081 Reviews
Call Service Center (602) 264-2841

4,081 Reviews of Camelback Toyota - Service Center

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October 16, 2024

My service agent was great but the time estimate was a bit longer than expected. Overall, it was excellent. More

by dskinneraz1
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Agent
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Oct 21, 2024 -

Camelback Toyota responded

Thanks for your feedback! We're thrilled to hear you had a great experience with your service agent. We appreciate your understanding regarding the time estimate and will work on improving that aspect. Your support means a lot to us!

October 16, 2024

The experience was okay but just so sales oriented trying to get folks to spend as much as possible. Saw a woman that said she was gouged $1,200 but she was older and didn’t know very much. I was sold an ext More

by djv215
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
nit sure who the service advsior was
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Oct 21, 2024 -

Camelback Toyota responded

Thanks for sharing your thoughts. We appreciate your feedback and understand your concerns. Our goal is to provide value and transparency. We'll continue to work on improving the experience for everyone. Your input helps us get better, so thank you for taking the time to let us know!

October 16, 2024

Booth 7 is the best, take good care of everyone every time. They need a raise More

by 😏
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Dinwid
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 21, 2024 -

Camelback Toyota responded

Thanks for the fantastic feedback! Your support means a lot to us, and we’ll definitely keep your suggestion in mind. Cheers for being such a loyal customer!

October 16, 2024

I like this dealer because they are fast & convenient for me & others too,so keep doing same way .Please !!!!!!! More

by MWOLDEMARIAM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
jermine
Report | Print
Oct 21, 2024 -

Camelback Toyota responded

We’re thrilled to hear you had a great experience! Thanks for recognizing our speed and convenience. Your support motivates us to keep delivering top-notch service. We appreciate your feedback and look forward to serving you again!

October 16, 2024

The mobile service is Great and Fast. Super convenient and is a good deal. Love it! More

by STARLYN.BOJORQUEZ1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Isaiah - Service Dept
Report | Print
Oct 21, 2024 -

Camelback Toyota responded

Starlyn, we’re thrilled to hear you’re enjoying our mobile service! Convenience and speed are our top priorities, so it’s great to know we’re hitting the mark. Thank you for sharing your positive experience!

October 16, 2024

Good service clean comfortable relaxed atmosphere clean and accessible bathrooms convenient location friendly staff toyota More

by andrew.powles
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle
Report | Print
Oct 21, 2024 -

Camelback Toyota responded

Thanks for the fantastic review, Andrew! We're thrilled to hear you enjoyed our clean and comfortable atmosphere, as well as our friendly staff. Your feedback means a lot to us, and we look forward to welcoming you back soon!

October 16, 2024

Made an appointment and needed to get oil changed. Wanted to just get fluids flushed but they cleaned the fuel injection system when I asked them not to and still charged for the work More

by dshawback
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
michelle
Report | Print
Oct 21, 2024 -

Camelback Toyota responded

We’re sorry to hear about your recent service experience and understand how frustrating it can be when expectations aren’t met. We strive to provide clear communication regarding all services performed, and we regret any misunderstandings that occurred during your visit. Please reach out to Jimmy, our Service Manager, at cbtservice@vtaig.com. He would be glad to discuss your concerns and work towards a resolution. Thank you for bringing this to our attention.

October 16, 2024

Very dishonest I will not refer anybody there will not go back for anything ever More

by Jose Navarro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jesus Machado
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 21, 2024 -

Camelback Toyota responded

Jose, we strive for transparency and trust with every customer, and it's unfortunate that we didn't achieve that with you. We would love the opportunity to understand what happened and see how we can improve. Please reach out to Katrina Coscarelli, our Client Relations Director, at kcoscarelli@camelbacktoyota.com to share more details about your experience.

October 16, 2024

We have had Michael Romero helping us with our services with our Toyota Tacoma for the last 20 years -he has come a true friend to us with good advise and great service - he needs a bonus and a good vacati More

by RAYMOND.RETIZ0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Romero
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Oct 21, 2024 -

Camelback Toyota responded

Raymond, thank you for your fantastic feedback! We're thrilled to hear about your long-standing relationship with Michael. His dedication truly embodies our commitment to exceptional service. We'll be sure to recognize his hard work and passion for helping our customers. We appreciate your support!

October 16, 2024

I’ve only been to your service center once and I can’t rate it fairly yet. I wasn’t please on my last visit at all. More

by rsalazar67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 21, 2024 -

Camelback Toyota responded

Thank you for sharing your experience with us. We understand that your recent visit didn’t meet your expectations, and we appreciate your honesty. Since you’ve only been here once, we'd love the opportunity to improve your future visits. To discuss your experience in more detail and ensure we address any concerns, please reach out to Emilio Tapia, our Service Manager, at 623-523-6281.

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