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Camelback Toyota - Service Center

Phoenix, AZ

4.6
4,085 Reviews
Call Service Center (602) 264-2841

4,085 Reviews of Camelback Toyota - Service Center

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October 16, 2024

Made an appointment and needed to get oil changed. Wanted to just get fluids flushed but they cleaned the fuel injection system when I asked them not to and still charged for the work More

by dshawback
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
michelle
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Oct 21, 2024 -

Camelback Toyota responded

We’re sorry to hear about your recent service experience and understand how frustrating it can be when expectations aren’t met. We strive to provide clear communication regarding all services performed, and we regret any misunderstandings that occurred during your visit. Please reach out to Jimmy, our Service Manager, at cbtservice@vtaig.com. He would be glad to discuss your concerns and work towards a resolution. Thank you for bringing this to our attention.

October 16, 2024

Very dishonest I will not refer anybody there will not go back for anything ever More

by Jose Navarro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jesus Machado
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 21, 2024 -

Camelback Toyota responded

Jose, we strive for transparency and trust with every customer, and it's unfortunate that we didn't achieve that with you. We would love the opportunity to understand what happened and see how we can improve. Please reach out to Katrina Coscarelli, our Client Relations Director, at kcoscarelli@camelbacktoyota.com to share more details about your experience.

October 16, 2024

We have had Michael Romero helping us with our services with our Toyota Tacoma for the last 20 years -he has come a true friend to us with good advise and great service - he needs a bonus and a good vacati More

by RAYMOND.RETIZ0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Romero
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Oct 21, 2024 -

Camelback Toyota responded

Raymond, thank you for your fantastic feedback! We're thrilled to hear about your long-standing relationship with Michael. His dedication truly embodies our commitment to exceptional service. We'll be sure to recognize his hard work and passion for helping our customers. We appreciate your support!

October 16, 2024

I’ve only been to your service center once and I can’t rate it fairly yet. I wasn’t please on my last visit at all. More

by rsalazar67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 21, 2024 -

Camelback Toyota responded

Thank you for sharing your experience with us. We understand that your recent visit didn’t meet your expectations, and we appreciate your honesty. Since you’ve only been here once, we'd love the opportunity to improve your future visits. To discuss your experience in more detail and ensure we address any concerns, please reach out to Emilio Tapia, our Service Manager, at 623-523-6281.

October 16, 2024

Quatrains was great! Friendly, efficient and communicated everything in a timely manner. Thanks so much! More

by lisarmarcus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
RJ Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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October 15, 2024

Quick turn around time and a polite service crew. Will be back for next repairs More

by ANDREAALCARAZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar
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Oct 15, 2024 -

Camelback Toyota responded

Thanks, Andrea! We’re thrilled to hear you had a great experience with our team. Quick service and polite staff are what we strive for. Looking forward to assisting you with your next repairs!

October 15, 2024

Can Santa Margarita and Camelback Toyota link share service history? I would like service discounts to be greater and declined some service because of this. Happy to visit but the chat lady would not s More

by magliberty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
service Dept
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Oct 15, 2024 -

Camelback Toyota responded

We're thrilled to hear you had a great experience overall. We're looking into the service history linking and scheduling concerns you mentioned. Your insights help us improve, so we appreciate you sharing them!

October 15, 2024

The service from Robert Gonzalez is the reason why I keep coming back for service on my vehicles More

by JTSMITTY9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
none
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Oct 15, 2024 -

Camelback Toyota responded

We're thrilled to hear that Robert's service keeps you coming back! Your loyalty means a lot to us, and we’re glad to have you as part of our community. Looking forward to serving you again!

October 15, 2024

Knowledge was excellent. Battery was not working. Had cell that was dead. Thanks for the service. More

by rrafael05
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
mitchelle
Report | Print
Oct 15, 2024 -

Camelback Toyota responded

Thank you for the fantastic review! We're glad to hear you found our knowledge helpful. We apologize for the battery issue and appreciate your understanding. Your feedback helps us improve, and we’re here to ensure you have a great experience next time!

October 15, 2024

The professionalism by my service provider Michael Kane was excellent he was very knowledgeable on the maintenance requirements of the vehicle. More

by JOESCLAY1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Kane
Report | Print
Oct 15, 2024 -

Camelback Toyota responded

We're thrilled to hear that Michael provided you with excellent service and valuable knowledge about your vehicle's maintenance. Your satisfaction is our top priority!

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