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Camelback Toyota - Service Center

Phoenix, AZ

4.6
4,085 Reviews
Call Service Center (602) 264-2841

4,085 Reviews of Camelback Toyota - Service Center

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October 15, 2024

To long of a wait for oil change 3& 1/2 hours almost 4 hours. More

by birdhouse210
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department
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Oct 16, 2024 -

Camelback Toyota responded

A 3½-hour wait is definitely longer than expected, and we understand how frustrating that can be. We aim to make each visit as efficient as possible, so your comments are important to us as we work to improve. If you'd like to discuss this further or if there's anything we can do to address your concerns, please feel free to reach out to Jimmy, our Service Manager, at cbtservice@vtaig.com.

October 15, 2024

Finish the work I had to schedule, but no one seems to know how to use CarPlay little frustrating More

by KEOGHSTEVENS12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brent
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Oct 15, 2024 -

Camelback Toyota responded

Thanks for the feedback, Keogh! We’re glad to hear you finished your work. We understand the frustration with CarPlay and are continuously working to improve our support. Your experience is valuable to us, and we appreciate your patience!

October 14, 2024

The environment was good. Every one was helpful. I was greeted with smiles and a people were in a good mood. I got assistance right away and on time for my appointment. Overal More

by SHINE.BLANCA.SHINE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
service department
Report | Print
Oct 15, 2024 -

Camelback Toyota responded

We're thrilled to hear you had such a positive experience with our team. Creating a welcoming atmosphere is a top priority for us, and your feedback truly brightens our day. We look forward to seeing you again soon!

October 14, 2024

Everything was so easy and Michelle was super helpful about everything. Will definitely only go here to service my car More

by michaelmabborang
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
michelle from service
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Oct 15, 2024 -

Camelback Toyota responded

Thanks for the fantastic review, Michael! We're thrilled to hear that Michelle provided you with such great support. We look forward to seeing you again for your car service needs!

October 14, 2024

I been going to a Toyota on Camelback sense it was Fan Toyota. I have Always got spot on service More

by JDGOOD90178
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter Nguyen
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Oct 15, 2024 -

Camelback Toyota responded

Thanks for your amazing feedback! We're thrilled to hear that you've consistently received great service since the Fan Toyota days. Your loyalty means a lot to us, and we look forward to continuing to provide you with top-notch service!

October 14, 2024

Quick service and a comfortable waiting room. Quick service and a comfortable waiting room too More

by buffalo72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unknown Person
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Oct 15, 2024 -

Camelback Toyota responded

We're glad you enjoyed our quick service and comfortable waiting area. Your satisfaction means a lot to us, and we look forward to seeing you again soon!

October 14, 2024

I love working with the General Manager, Robby Motz and his incredible team including my Service Agent “Q”. TY! More

by ingridj52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Spector
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Castillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 15, 2024 -

Camelback Toyota responded

Ingrid, we’re thrilled to hear you had such a positive experience with Robby and Q! Our team works hard to provide top-notch service, and your feedback is greatly appreciated. Thank you for sharing your thoughts!

October 13, 2024

The air freshener in the place is horrible, but my service manager, Adam Pasang, was terrific. More

by RISSAVELOSO
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Pasang
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Oct 14, 2024 -

Camelback Toyota responded

We’re glad to hear Adam provided excellent service. We’ll look into the air freshener issue to ensure a better experience for everyone. Your insights help us improve!

October 13, 2024

Prices shown on the website when you book your service appointment are not the same as what they charge you when the work is done. More

by krueger_todd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Noah
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October 13, 2024

Adam was incredible and was super helpful! Made us feel heard and really cared for. We would drive across the valley for service if it’s with him! More

by Zebstampfler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
adam service
Report | Print
Oct 14, 2024 -

Camelback Toyota responded

Thanks! We're thrilled to hear about your fantastic experience with Adam. Our team is dedicated to providing top-notch service, and it's great to know that Adam made such a positive impact. We look forward to welcoming you back!

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