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4,085 Reviews of Camelback Toyota - Service Center
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Verified Customer
October 13, 2024
Francisco was amazing. He made sure everything important for our safety was done and my car was complete when he said it would be. I drive 50 minutes to service my vehicle He made sure everything important for our safety was done and my car was complete when he said it would be. I drive 50 minutes to service my vehicle at Toyota Camelback so it’s appreciated when your time is valued. Service is always exceptional. Thank you. More
by TGARCIA23
Employees Worked With
Francisco in Service Dept
October 13, 2024
Michelle was so helpful and accommodating. She did a great job on explaining everything that was being done with my car. It was a wonderful experience. She did a great job on explaining everything that was being done with my car. It was a wonderful experience. More
by JESSICA.SAMUEL91
Employees Worked With
michelle
October 13, 2024
Customer service is great! Appreciate updates while waiting. Love the text communication and detail once initial inspection has been done. Also like how repairs are rated as fa Appreciate updates while waiting. Love the text communication and detail once initial inspection has been done. Also like how repairs are rated as far as those that should be done right away and those that aren’t as immediate. Jorge Rodriguez handled everything very professionally and will definitely work with him again More
by lschafer1017
Employees Worked With
Jorge Rodriguez
October 13, 2024
The service person walks up and says “you don’t have a Toyota, it’s going to take twice as long”. After approving the two air filters for my vehicle, I watched as it sat untouched for 58 mins. I was at t Toyota, it’s going to take twice as long”. After approving the two air filters for my vehicle, I watched as it sat untouched for 58 mins. I was at the dealership for over 3.5 hours for an oil change. I was the second person in line for my 7 am appointment. More
by craigsharp19
Employees Worked With
Titus
October 13, 2024
Hi I have been a loyal customer for the last 5-6 years and I am baffled at the appointment I had yesterday . I had a regular 55,000 mile service and when I got my car back there was a large crack across t and I am baffled at the appointment I had yesterday . I had a regular 55,000 mile service and when I got my car back there was a large crack across the windshield. I immediately had my service advisor come back out before leaving the property and he had never had this issue so had to contact a manager . I was told that there was nothing they could do and there was probably already a crack there.(which is xxxxxxxx!) there is literally a small area where glass was chipped out like a tool was dropped on the windshield and the crack spreads from there across the windshield . So let’s say you guys didn’t break it and there was a crack (which there wasn’t) it would have only spread not cracked or chipped out some glass . I just cannot believe that you guys did not just replace it immediately no hassle . I instead have had to go out of my way for your guys xxxx up. I hope to hear from someone there to fix the issue immediately and take responsibility for your employees mistake . I understand things happen but it should be immediately fixed as the customer is clearly NOT AT FAULT. I will NOT be returning to you guys if this issue is not resolved. I’ve never had such a bad experience with an actual dealer only cheap shops . More
by Dkurry
Employees Worked With
adam was the service advisor for today
