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Camelback Toyota - Service Center

Phoenix, AZ

4.6
4,079 Reviews

4,079 Reviews of Camelback Toyota - Service Center

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October 10, 2024

My partner bought his car here earlier this year and when I moved to Phoenix I needed to find a new dealership. Both of us have been impressed with the service! More

by schmaleriegloves
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nemo
Oct 11, 2024 -

Camelback Toyota responded

We're thrilled to hear that both you and your partner have had great experiences with us. We strive to provide top-notch service and look forward to assisting you with any future needs. Welcome to the Phoenix community!

October 10, 2024

Every experience is efficient. Every serviceman is professional and friendly. If only other services in my life always went as smoothly. More

by karen86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael
Oct 14, 2024 -

Camelback Toyota responded

Thanks, Karen! We're thrilled to hear that you’ve had such positive experiences with our team. We strive for efficiency and professionalism, and it’s great to know our efforts are appreciated. Your feedback motivates us to keep delivering top-notch service!

October 10, 2024

Great service, on time, great communication . Titus our service representative was awesome and gave great customer service and follow up. More

by ANITATELLE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Titus service department
Oct 14, 2024 -

Camelback Toyota responded

Thank you! We’re thrilled to hear you had a fantastic experience with our team, especially with Titus. We pride ourselves on communication and top-notch service, and your feedback means a lot to us! Looking forward to serving you again soon!

October 10, 2024

Robert Gonzales is the best service manager- he is efficient, upfront, and responsive. I’ve been pleased with camelback Toyota More

by jocelynmiller26
Service Price Transparency
Workmanship
Recommend Dealer
Yes
Employees Worked With
robert gonzales
Oct 11, 2024 -

Camelback Toyota responded

Thanks for the fantastic review, Jocelyn! We're thrilled to hear you had such a great experience with Robert. Our team strives for efficiency and transparency, and it’s rewarding to know we’re hitting the mark. We appreciate your support of Camelback Toyota!

October 09, 2024

Michael French was so helpful and did a great job with my service today! Highly recommend this dealership for service. More

by imthknno1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael French
Oct 11, 2024 -

Camelback Toyota responded

Thanks for your fantastic review, imthknno1! We're thrilled to hear that Michael French provided you with excellent service. Your recommendation means a lot to us. We look forward to assisting you again in the future!

October 09, 2024

Overall, I think they are the best! Toyota products are great and people at Camelback are friendly and responsive to issues. Mechanics are excellent. Prices are very high for repairs an More

by londavis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee (service advisor)
Oct 11, 2024 -

Camelback Toyota responded

We're thrilled to hear you love our Toyota products and appreciate our friendly team. We strive for excellence in both service and value, and your insights will help us continue improving. Looking forward to seeing you again!

October 09, 2024

I enjoyed the accommodations that are provided for waiting customers. This was my first experience with Camelback Toyota service. More

by BIKENUT62
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Salesman Xavier did a wonderful job for us.
Oct 11, 2024 -

Camelback Toyota responded

We're thrilled to hear you enjoyed our accommodations during your visit. We aim to make every experience as comfortable as possible. Looking forward to welcoming you back for your next service!

October 09, 2024

Had to go back and fourth on the what was covered under my warranty for an alignment issue. Vehicle did not have any issues before they worked on it. Finally did the alignment said it was good to go but ve More

by MCKINEY_KYLE7
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lou Alsaadi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Chan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Leslie five stars
Oct 11, 2024 -

Camelback Toyota responded

We understand your frustration with the back-and-forth communication regarding warranty coverage and the ongoing pulling sensation you're experiencing. We take pride in providing exceptional service, and it appears we fell short on this occasion. To ensure a thorough review and resolution, we'd like to put you in touch with Jimmy, our Service Manager, he can be reached directly at cbtservice@vtaig.com

October 09, 2024

Chase, was very informal and helped me get the job done right, fast, and, easy. More

by skyegillson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chase
Oct 11, 2024 -

Camelback Toyota responded

We're thrilled to hear that Chase made your experience smooth and efficient. Your feedback means a lot to us, and we’re glad to have you as part of our community!

October 09, 2024

Prompt service and courteous! Service completed in a timely fashion! Michelle our service rep was able to answer my questions! More

by jimandinga
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle 5 stars
Oct 11, 2024 -

Camelback Toyota responded

We're thrilled to hear you had a great experience with our team, especially with Michelle. Providing prompt and courteous service is our priority, and your feedback motivates us to keep it up! We appreciate your support and look forward to serving you again.

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