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Camelback Toyota - Service Center

Phoenix, AZ

4.6
4,084 Reviews

4,084 Reviews of Camelback Toyota - Service Center

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October 09, 2024

El ambiente es tranquilo y tienen lugares cómodos para esperar mientras revisan tu auto. Uriel me mantuvo al tanto de lo que pasaba y siempre me comunicó y tomo en cuenta mis decisiones! More

by ERENIAJS89
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sergio Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rocio Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
RJ Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 11, 2024 -

Camelback Toyota responded

¡Nos alegra mucho saber que disfrutaste del ambiente tranquilo y que apreciaste la comunicación de Uriel! Tu comodidad y experiencia son nuestras principales prioridades. ¡Esperamos darte la bienvenida nuevamente pronto!

October 08, 2024

When I came and got my car, marao said nothing was serious yet, however when I drove it off the lot, I didn't even make to 18th street when my car broke down. I had to tow it back and they closed on t More

by KELILAW
Recommend Dealer
No
Employees Worked With
Ma
Oct 11, 2024 -

Camelback Toyota responded

We truly understand how frustrating it must have been to have your car break down shortly after leaving the lot, especially after being assured that nothing was serious. We strive to provide our customers with reliable service, and it’s concerning to hear that we fell short in your case. To ensure we address your concerns effectively, we encourage you to reach out to Jimmy, our Service Manager, at cbtservice@vtaig.com.

October 08, 2024

Efficient, kept in great touch with texting and service advisor “mustache“ Ryan was truly fantastic!! More

by NEILDENDE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department: “mustache“ Ryan
Oct 09, 2024 -

Camelback Toyota responded

We're thrilled to hear you had a great experience with Ryan. Our team strives for efficiency and clear communication. Your feedback means a lot to us!

October 08, 2024

Outstanding- good communication from the service rep and a nice waiting area, easy to check in More

by zonagoph
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
service department
Oct 09, 2024 -

Camelback Toyota responded

We're thrilled to hear you had a great experience with our service team and enjoyed the waiting area. Your satisfaction is our priority, and we look forward to seeing you again soon!

October 08, 2024

This dealership was very quick and professional in the services they provided me. Thankful for nemo in assisting me More

by LOS1836
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nemo
Oct 09, 2024 -

Camelback Toyota responded

Thanks! We’re thrilled to hear about your positive experience. Nemo and the team strive to provide quick and professional service, and your feedback means a lot to us. We look forward to serving you again!

October 08, 2024

Bought my 2010 Highlander from Camelback Toyota in 2010 and have been coming for service ever since. From there sales department to the service department is first class with very knowledgeable representat More

by JSoubie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Romero
Oct 09, 2024 -

Camelback Toyota responded

Thank you for your fantastic review! We're thrilled to hear about your positive experiences with both our sales and service teams. Your loyalty means the world to us, and we look forward to continuing to provide you with first-class service for years to come!

October 08, 2024

I took my 2024 Camry in for its third service a few weeks ago. Approximately five days later I noticed my car was leaking oil. When I opened the hood, the oil cap was completely off the top of the tank. Obvi More

by bertjhilliard
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Moss. 5 Stars
Oct 11, 2024 -

Camelback Toyota responded

It's great to hear that we were able to rectify the issue promptly by completing the oil change and cleaning the engine. However, we understand your concern about the oil cap not being properly replaced after the service. Attention to detail is a top priority for us, and we regret that this caused you any inconvenience. To ensure everything is thoroughly addressed and to discuss your concerns further, we encourage you to reach out to Jimmy, our Service Manager, at cbtservice@vtaig.com.

October 07, 2024

The guy helping me was awesome! But I waited 4 hours just to see what was wrong with my car. Then presented with a $2000 + estimate and my car is running great. I am not impressed! More

by laurawaters99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department
Oct 11, 2024 -

Camelback Toyota responded

We understand your frustration with the extended wait time and the estimate you received. Your time is valuable, and we want to ensure you have a positive experience. To discuss this further and address your concerns, please reach out to Jimmy, our Service Manager, at cbtservice@vtaig.com.

October 07, 2024

I just wish washing the cars after service was still a standard procedure. Thank you. More

by HBATES0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Tijerino (service department)
Oct 08, 2024 -

Camelback Toyota responded

We appreciate your feedback and understand your desire for post-service car washes. We'll definitely take your suggestion into consideration as we strive to enhance our customer experience. Your support means a lot to us!

October 06, 2024

The customer service was great, the service was done professionally and every problem were resolved More

by tabassumfatima676
Recommend Dealer
Yes
Employees Worked With
Nimo
Oct 08, 2024 -

Camelback Toyota responded

We're thrilled to hear you had a positive experience with our customer service and that we could resolve your issues professionally. Your satisfaction means a lot to us!

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