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Camelback Toyota - Service Center

Phoenix, AZ

4.6
4,079 Reviews

4,079 Reviews of Camelback Toyota - Service Center

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October 08, 2024

Bought my 2010 Highlander from Camelback Toyota in 2010 and have been coming for service ever since. From there sales department to the service department is first class with very knowledgeable representat More

by JSoubie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Romero
Oct 09, 2024 -

Camelback Toyota responded

Thank you for your fantastic review! We're thrilled to hear about your positive experiences with both our sales and service teams. Your loyalty means the world to us, and we look forward to continuing to provide you with first-class service for years to come!

October 08, 2024

I took my 2024 Camry in for its third service a few weeks ago. Approximately five days later I noticed my car was leaking oil. When I opened the hood, the oil cap was completely off the top of the tank. Obvi More

by bertjhilliard
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Moss. 5 Stars
Oct 11, 2024 -

Camelback Toyota responded

It's great to hear that we were able to rectify the issue promptly by completing the oil change and cleaning the engine. However, we understand your concern about the oil cap not being properly replaced after the service. Attention to detail is a top priority for us, and we regret that this caused you any inconvenience. To ensure everything is thoroughly addressed and to discuss your concerns further, we encourage you to reach out to Jimmy, our Service Manager, at cbtservice@vtaig.com.

October 07, 2024

The guy helping me was awesome! But I waited 4 hours just to see what was wrong with my car. Then presented with a $2000 + estimate and my car is running great. I am not impressed! More

by laurawaters99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department
Oct 11, 2024 -

Camelback Toyota responded

We understand your frustration with the extended wait time and the estimate you received. Your time is valuable, and we want to ensure you have a positive experience. To discuss this further and address your concerns, please reach out to Jimmy, our Service Manager, at cbtservice@vtaig.com.

October 07, 2024

I just wish washing the cars after service was still a standard procedure. Thank you. More

by HBATES0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Tijerino (service department)
Oct 08, 2024 -

Camelback Toyota responded

We appreciate your feedback and understand your desire for post-service car washes. We'll definitely take your suggestion into consideration as we strive to enhance our customer experience. Your support means a lot to us!

October 06, 2024

The customer service was great, the service was done professionally and every problem were resolved More

by tabassumfatima676
Recommend Dealer
Yes
Employees Worked With
Nimo
Oct 08, 2024 -

Camelback Toyota responded

We're thrilled to hear you had a positive experience with our customer service and that we could resolve your issues professionally. Your satisfaction means a lot to us!

October 05, 2024

Always have a great experience with them. Always go back to buy cars with them. More

by tremien
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lou Alsaadi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maliq Osbourne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 08, 2024 -

Camelback Toyota responded

We're thrilled to hear you consistently have a great experience with us. Your loyalty means everything, and we look forward to helping you find your next car!

October 05, 2024

The best customer service and most helpful staffers. Everyone is professional and courteous. The maintenance department is efficient. More

by JACQUESAVAGE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maintenance Service Dept.
Oct 08, 2024 -

Camelback Toyota responded

We’re thrilled to hear about your positive experience! Our team strives to provide top-notch service, and it’s great to know their efforts made an impact. Thank you for your kind words and support!

October 05, 2024

So I’ve been a loyal customer since 2008 when I bought my scion TC. And then I came back in 2018. I bought my preowned TD sport Tacoma. How about 10% back once in a while for long-term customers. I don’t tak More

by London
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
chase Jim
Oct 08, 2024 -

Camelback Toyota responded

Thank you, London, for being such a loyal customer! We truly appreciate your support over the years. Your feedback on rewards for long-term customers is valuable, and we'll definitely take it into consideration. Enjoy your vehicles, and we hope to keep serving you for many more years!

October 05, 2024

Always friendly and easy to set appointment. Q is fantastic! Most of the time they get the service done pretty quick. More

by HUDSON213
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Quatarius
Oct 08, 2024 -

Camelback Toyota responded

Thanks, Hudson! We're thrilled to hear you had a great experience with Q and found our appointment process easy. We strive to provide efficient and friendly service, so your feedback means a lot to us! Looking forward to seeing you again soon!

October 05, 2024

I only take my car to Camelback Toyota, always have. I only make my appointments with Q cause he’s the best More

by LAUREN.NICOLEE1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
service dept.
Oct 08, 2024 -

Camelback Toyota responded

Thanks for the awesome review, Lauren! We’re thrilled to hear you consistently choose Camelback Toyota and appreciate Q’s exceptional service. Your loyalty means the world to us!

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