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Camelback Toyota - Service Center

Phoenix, AZ

4.6
4,081 Reviews
Call Service Center (602) 264-2841

4,081 Reviews of Camelback Toyota - Service Center

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September 14, 2024

e My experience was positive. I was satisfied with the work done, and the guidance of the advisor assigned to me. I appreciated that he alerted me to the 3% surcharge for using a More

by phxesjj
Recommend Dealer
Yes
Employees Worked With
Just sent in.
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September 13, 2024

Getting service at Camelback Toyota is a disaster. They were so grossly overbooked, that everyone had to wait hours and hours for service. It took me over 5 1/2 hours to get a new key programmed! More

by kunberger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Titus Perry - 1 star
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Sep 18, 2024 -

Camelback Toyota responded

We understand your frustration with the lengthy wait times and communication issues you experienced. We strive to provide timely and transparent service, and it's clear we missed the mark during your visit. To address your concerns directly, please reach out to Jimmy, our Service Manager, at cbtservice@vtaig.com. He will be able to discuss your experience further and work to resolve any outstanding issues.

September 12, 2024

This dealership is huge and offered so many amenities while you wait. The service was right on time and I was updated every step of the way. More

by Jenna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Pasang
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Sep 17, 2024 -

Camelback Toyota responded

Thank you for your positive feedback! We're glad you enjoyed the amenities and found our service timely and communicative. Our team strives to provide a comfortable and efficient experience for all our customers. If you need anything else or have any questions in the future, please let us know. We look forward to serving you again!

September 12, 2024

So helpful. They were thorough but not pushy on anything. I so appreciate the value of their services, and the way they value me as a customer. More

by AJTOTH1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joey in Service
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Sep 17, 2024 -

Camelback Toyota responded

Thank you for your kind words! We're thrilled to hear that you appreciated the thoroughness and respectful approach of our team. Providing great value and ensuring our customers feel valued is our top priority. If you need any further assistance, we're here to help. Thanks for choosing us!

September 12, 2024

Everyone is friendly, loved the waiting area upstairs. Good quiet area to get some work done while waiting! More

by LUCEROGONZALEZ88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Kane
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Sep 17, 2024 -

Camelback Toyota responded

Thanks,! We're thrilled you enjoyed our friendly atmosphere and found the waiting area perfect for getting work done. Your feedback means a lot to us, and we look forward to welcoming you back soon!

September 12, 2024

Thank you Robert. It’s always easy to set up an appointment and I also always receive full information concerning repairs on my FJ . I really appreciate the communic More

by NBALLING1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Gonzales
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Sep 17, 2024 -

Camelback Toyota responded

Thank you for your kind words! We're delighted to hear that Robert and our team have consistently provided you with excellent service and clear communication regarding your FJ Cruiser. We’re committed to making every visit smooth and informative, and it’s great to know that our efforts are appreciated. Thank you for being a valued customer!

September 12, 2024

The continue profesional service ,respect and advise we have gotten from Mike Romero for the last twenty years as not changed-Mike doesn’t ever get old he has been getting better More

by RAYMOND.RETIZ0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Romero
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Sep 17, 2024 -

Camelback Toyota responded

Thank you for your wonderful review! We're thrilled to hear that Mike has consistently provided you with professional, respectful, and valuable service over the past twenty years. It's fantastic to know that his dedication and expertise continue to improve and meet your expectations. We truly appreciate your loyalty and look forward to many more years of exceptional service with Mike and our team!

September 12, 2024

This dealership is a great place to go, even living in flagstaff. I still come down here for service More

by PATRICKLONG3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Larry Ajayi
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 17, 2024 -

Camelback Toyota responded

Thank you for your kind words! We're delighted to hear that you make the trip from Flagstaff for our service. Your trust and loyalty mean a lot to us. If there's anything more we can do to make your visits even better, please let us know. We look forward to serving you again!

September 12, 2024

Dealer was very respectful,helpful,and Professional. .When I.go for another service,I will be requesting him again..2 thumbs up! More

by CHRISTINAJOSYTEWA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamal.
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Sep 17, 2024 -

Camelback Toyota responded

Thank you so much for your positive feedback! We're thrilled to hear that you had a respectful and professional experience. It's great to know you'll be requesting us for your next service visit. We look forward to assisting you again soon!

September 12, 2024

When my car is in the shop I still need transportation and they always have a rental to meet that need More

by bbeason2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
Report | Print
Sep 17, 2024 -

Camelback Toyota responded

Thanks for sharing your experience! We're thrilled to hear that our rental service has been a reliable solution for you while your car is in the shop. Your satisfaction is our priority, and we appreciate your support!

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