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Camelback Toyota - Service Center

Phoenix, AZ

4.6
4,082 Reviews

4,082 Reviews of Camelback Toyota - Service Center

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September 12, 2024

When my car is in the shop I still need transportation and they always have a rental to meet that need More

by bbeason2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
Sep 17, 2024 -

Camelback Toyota responded

Thanks for sharing your experience! We're thrilled to hear that our rental service has been a reliable solution for you while your car is in the shop. Your satisfaction is our priority, and we appreciate your support!

September 11, 2024

It was awful I made my appointment twice no one ever had me in their books and then my vehicle was miss diagnosed saying I needed this part when my vehicle doesn’t even take that part and saying my vehicle More

by Juliemhill7
Recommend Dealer
No
Employees Worked With
service department
Sep 16, 2024 -

Camelback Toyota responded

We understand your frustration with the appointment and diagnosis issues. To address these concerns and provide a resolution, please reach out to Jimmy, our Service Manager, at cbtservice@vtaig.com. He will work with you to resolve the situation and ensure your vehicle receives the proper care it needs. We appreciate your patience and look forward to assisting you.

September 11, 2024

Lee Harris is the best service advisor at Camelback Toyota. Thank you for your work More

by TADALKIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Sep 17, 2024 -

Camelback Toyota responded

Thank you for your wonderful feedback! We’re delighted to hear that Lee made such a positive impression on you. We’ll be sure to pass along your kind words to him. If there’s anything more we can do for you in the future, please don’t hesitate to let us know. We appreciate your support and look forward to serving you again!

September 11, 2024

I misheard in the call that my appointment was at 4:30 and when I got there at 4:25 I pull up my text messages and shortly realized that it says 12:30 but they were still able to take me in and finish in More

by CISNEROS.D1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
adam
Sep 17, 2024 -

Camelback Toyota responded

Thank you for sharing your experience! We’re glad we could accommodate you despite the mix-up with your appointment time. It’s great to hear that we were able to complete your service promptly. If you have any more questions or need assistance in the future, please don’t hesitate to reach out. We appreciate your understanding and look forward to serving you again!

September 09, 2024

Tire gauge pressure repair estimate was $200. During the repair, an additional $240 charge for a tire sensor. After 4.5 hours, the tire sensor light was still on. Ryan said that it should go o More

by janicet1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ryan Schumaker
Sep 16, 2024 -

Camelback Toyota responded

We understand your frustration with the repair process and the unexpected changes in estimates. We strive to provide transparent and reliable service, and it's clear that we fell short in this instance. To address your concerns and find a resolution, we encourage you to contact Jimmy, our Service Manager, at cbtservice@vtaig.com. He will be able to review your case in detail and work towards a satisfactory solution.

September 09, 2024

Samual was great to work with and the facility was very impressive. All around great experience. More

by SNATASAI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
samuel ramirez
Sep 13, 2024 -

Camelback Toyota responded

Thank you for your wonderful review! We’re thrilled to hear that Samuel provided great service and that you were impressed with our facility. It’s fantastic to know you had an all-around great experience. If you need anything else, please don’t hesitate to reach out. We look forward to seeing you again!

September 09, 2024

Chase did an Awsome job taking care of me as usual. He has excellent customer service skills and always puts the customer first. More

by sandovalroyjames
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chase Jim
Sep 13, 2024 -

Camelback Toyota responded

Thank you for the great review! We're thrilled to hear that Chase consistently provides excellent service and puts the customer first. We’ll be sure to pass along your kind words to him. We appreciate your continued trust in us and look forward to serving you again!

September 08, 2024

Easy to set up an appointment online, when I pulled up an attendant greeted me right away, my advisor told me that it would take 2 hours to get my vehicle back, and it took 2 hours. Best service ever. More

by SUSYMARQ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Advisor
Sep 12, 2024 -

Camelback Toyota responded

Thank you for sharing your experience! We’re thrilled to hear that setting up your appointment was easy and that our team provided timely and efficient service. It’s great to know we met your expectations. If you need anything else or have further feedback, we’re always here to help!

September 07, 2024

Ted was the service representative that helped me. He was thorough, helpful and easy to communicate with. I was anle to get my car back within a few hours More

by Bobby Thompson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ted
Sep 12, 2024 -

Camelback Toyota responded

Thank you for sharing your experience! We're glad to hear that Ted provided thorough, helpful service and was easy to communicate with. It's great to know you got your car back within a few hours. We look forward to assisting you again in the future!

September 07, 2024

Unreliable, liars, they xx alot on sales, they only after your money, staff are rude More

by CV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sergio Hernandez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis Mejia, 1 star
Sep 11, 2024 -

Camelback Toyota responded

We strive to provide exceptional service and ensure every customer feels valued and respected. We would love to learn more about your experience. Please reach out to Katrina Coscarelli, our Client Relations Director, at kcoscarelli@camelbacktoyota.com so we can discuss this further and work towards a resolution. Your satisfaction is important to us, and we look forward to the opportunity to make things right.

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