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Camelback VW Subaru Mazda - Service Center

3.8

19 Lifetime Service Reviews

1521 E Camelback Rd, Phoenix, Arizona 85014

19 Reviews of Camelback VW Subaru Mazda - Service Center

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January 05, 2019

"Not surprised "

- Coach3525

Came in this morning to get my wife’s car serviced while waiting in the service area you over hear a lot of conversations by the sales guys using vulgar language without any care in the world. Referring to a potential customer who was not ready to make a purchase but the sales rep refoto him as a “jerk”. And to hear how they want to treat people in general. I seriously wonder where their morals are at. One sales guy talking to others “ I will show her the best 3 minutes of her life “ And to think my wife was going to purchase another Subaru from them... I do not think so. This goes to prove my point that 99% of all car dealerships only care about 1 thing lining their own pockets and not caring about their loyal patrons. You always see the commercials that Subaru’s really cares... they are so right they only care about themselves and not anything or anyone else. It is very concerning that these individuals talk the way they do I am hoping that is does not fall on deaf ears I am by no means wanting to get anyone fired as these are mere training opportunities.

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Recommend Dealer
No
Employees Worked With
Joe Esposito
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
December 10, 2018

"Did everything they could to give me a good deal "

- Robben27

Not pushy at all and they do everything they can to give you the best deal. Kory made the experience easy and Scott made the final stages of the deal quick.

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Recommend Dealer
Yes
Employees Worked With
Kory Groters
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Scott Rowell
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Dec 13, 2018 -

Camelback VW Subaru Mazda responded

We would like to thank you for your recommendations and for this great review. Our team is dedicated to providing you and everyone else who visits Camelback Subaru with only the best there is to offer. It’s great to hear that Kory and Scott helped to make your experience such a positive one. Enjoy your new Subaru!

September 22, 2018

"Waste of my time"

- DALI

I had an appointment at 8am for the airbag recall. When i checked in they confirmed that my appointment was for the airbag, so i went and sat down. TWO HOURS later, they call me to the counter to let me know they couldn't work on my car because they don't have the part they need. Really not sure why i had to wait for two hours when my car wasn't even being worked on. Such a waste of time, and now I still have to go back because I need this taken care of. I will be making an appointment at a different location.

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Recommend Dealer
No
Employees Worked With
cant remember who.
August 23, 2018

"They fumbled the ball but scored a touchdown"

- Virgodan

My 2003 Subaru Baja needed a new taillight after I had backed into a flatbed trailer. Dalton in the parts department got right on it, set up getting it painted only to find out, whoops, wrong part!. After two trips to the dealer to sort this out, Grant in the Service area offered to stop by my house on his way home from work to install the correct part instead of me having to chance another road trip to the dealer with a busted taillight -- and a possible ticket. New part works and looks great. I'm very pleased with the spirit and service of Camelback Subaru. This place is the best.

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Recommend Dealer
Yes
Employees Worked With
Dalton Spitale, Grant Draper
December 29, 2017

"Great service"

- carsubaru

Camelback Subaru has a great service department. The waiting room is pleasant to sit in and they come and get you when your vehicle is ready. Not only do they repair your vehicle efficiently but they are very pleasant and wash your vehicle before you leave. I like my Subaru a lot. However, the gas mileage is disappointing. Even on a trip I only get 26 miles/gallon.

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Recommend Dealer
Yes
Employees Worked With
Brandon
August 27, 2017

"AVOID THIS DEALER"

- Jason Phillips

Todd hayes service manager needs to be replaced. I had some work done and I had some concerns with the way some stuff was put back together. So asked Todd after his service advisor tried to give me the run around. Would you have touched this part during my last repairs because it just flew off on the freeway. His response maybe I did maybe I didn't but you can't prove it. Sorry buddy but I did prove it to subaru. They ended up paying for your mistakes. The same one i was trying to explain to you when you walked away from me in middle of conversation. Manager please. Berkshire Hathaway group needs to step in and see your bad for business. Go to peoria subaru or Chandler superstore they are way nicer and treat people way better. Trust me I've been to all three this one is the worst. I've never seen this kinda shady service at any dealer. And I currently use 3 different car dealers to maintain my cars. This dealer sucks.

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Recommend Dealer
No
Employees Worked With
Todd Hayes
April 15, 2017

"Volkswagen "

- Tam13

Volkswagen parts and services were very professional and their work was exceptional, I recommend to anyone owning a Volkswagen. Mark M. Was very friendly and professional and had my best interest as the customer in mind.

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Recommend Dealer
Yes
Employees Worked With
Mark Demendoza
April 14, 2017

"Saturday maintenance"

- Ktonline

Went in to get oil change and they did that and actually changed brake fluid. For an expensive fee... but wanted a couple rattles that I have had since day 1 fixed and they couldn't do it Saturday. I'm a busy person and have difficulty getting car in during week. Do things on Saturday guys. Thank you

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Recommend Dealer
Yes
Employees Worked With
Mark Demendoza
March 28, 2017

"Vroom Vroom"

- Paris Norris

As far as I can see Iain is the very top shelf. He is definatly the goal standard of Mazda. He does the best work. He has excellent knowledge in his field and his skills are impeccable. I have never driven away unhappy. I have recommended Camelback Mazda because I am always so pleased with the service. VROOM VROOM IAIN your the Most. Paris.

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Recommend Dealer
Yes
Employees Worked With
Iain Woolley
February 16, 2017

"Excellent Service"

- TheFuneralCommander

I needed work performed on my new Mazda at the Camelback dealership. Ian and team took care of my issues and stepped up to correct a problem...Bravo!

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Recommend Dealer
Yes
Employees Worked With
Iain Woolley
1
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