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Campbell Ford

Niles, MI

Overview
Employees
Reviews
Vehicles
4.7
1,969 Reviews
We are a Ford dealer located in Niles, MI. We have been in business over 40 years and are proud to represent Ford Motor Company and Saleen Mustangs. We are family owned and Doug Campbell is in the store nearly every day. Rest assured you will receive personal attention along with superior service and pricing. We strive to meet and exceed our customers needs every day. Please let us show you how!
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2801 S 11th St

Niles, MI

49120

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Showing 1,969 reviews

March 17, 2025

Terrible communication had car in service 3 weeks and didn’t accomplish anything but them Trying to tell me they worked on it and it was lies. My service advisor told me 3 different times he would get b More

by kpaulk63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bill Fletcher
2.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Lares
2.0
This rating includes all reviews, with more weight given to recent reviews.
Marvin Dawson
2.0
This rating includes all reviews, with more weight given to recent reviews.
Austin Davey
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ron Metcalf
1.0
This rating includes all reviews, with more weight given to recent reviews.
Vincent Hernandez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Boyd
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 17, 2025 -

Campbell Ford responded

Thank you for taking the time to complete this survey. For starters, communication is huge and I do sincerely apologize for the lack of communication from my team regarding your vehicle's repairs. This is an issue as no guest should feel ignored, for that I truly do apologize. We managed to repair your check engine light with your approval and the only hold up we had was really getting your door seal. We ran into many of issues trying to obtain the correct door seal for your vehicle. This vehicle is a bit older and Ford simply only creates factory parts for so long. Please don't think for a second your vehicle was just left here with no repair in mind. I hope you can forgive my teams lack of communication and give Campbell Ford another shot. You are more than welcome to reach out to me personally for any of your service needs. Austin Davey Service Director 269-684-8300 ext 303

March 16, 2025

Everyone was very helpful and courteous. From scheduling to finish with payment person. She helped me with my phone and Ford Points. More

by aebaker648
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Ziesmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : person at window when I paid.
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Mar 16, 2025 -

Campbell Ford responded

Thanks for sharing about your experience with Campbell Ford. We appreciate your business and hope to see you again soon!

March 16, 2025

Campbell Ford contacted me over a recall. They scheduled an appointment for a Saturday morning and they never showed up. I had moved the car into a heated garage so that it wouldn’t be cold f More

by Adconnor1974
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t care to know
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Mar 20, 2025 -

Campbell Ford responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide some more information, please send us a message with your contact information so that we can reach out. Our goal is to make sure that all our customers have a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

March 15, 2025

Brittany was very courteous and explained the recall information very well. I appreciated her coming to my house to do the service work. More

by ARMSWH
Recommend Dealer
Yes
Employees Worked With
None
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Mar 16, 2025 -

Campbell Ford responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Campbell Ford.

March 15, 2025

Jason was very responsive to our needs and resourceful in finding a solution. This sales person and the dealership believe and practice integrity and honesty. I would but from them again. More

by del4mc
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bill Fletcher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Ziesmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erik Blad
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 16, 2025 -

Campbell Ford responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Jason and our team, and we look forward to working with you again.

March 15, 2025

They did a very good job and was very helpful. Told me what needed to be done and what didn’t More

by ottkm04
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Davey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vincent Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 16, 2025 -

Campbell Ford responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

March 14, 2025

Looks great Much appreciated Attention to detail great Very satisfied Will recommend your work to all More

by kochmar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Davey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vincent Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 16, 2025 -

Campbell Ford responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

March 12, 2025

Things went very well. He was courteous, timely, quick, and efficient. I appreciated being able to use this service. You need to include a "Not Applicable" option for so More

by johnnay2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Isaiah
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Mar 12, 2025 -

Campbell Ford responded

Thanks, Johnnay, for sharing about your experience with Campbell Ford. We appreciate your business and hope to see you again soon!

March 12, 2025

From the moment I arrived the Customer Service was welcoming, supportive, and accommodating. The overall experience was great as they communicated effectively, made appropriate recommendations, and More

by ksmurphy25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 12, 2025 -

Campbell Ford responded

Thank you so much for your excellent review! We are so glad Vincent had the opportunity to work with you and thrilled that you found your experience with us here at Campbell Ford to be a positive one. Please don't hesitate to reach out if you need anything else.

March 12, 2025

There was no pressure in buying the car from Jason and it didn’t take long More

by fishy89
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jason Ziesmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Lares
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 12, 2025 -

Campbell Ford responded

Thank you so much for your wonderful review! We are thrilled that Jason had the opportunity to provide you with great service. We thank you for choosing Campbell Ford!

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