Vincent Hernandez
Vincent Hernandez at Campbell Ford
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Vincent Hernandez

Service Writer

Campbell Ford

2801 S 11th St
Niles, MI 49120

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4.5
51 Reviews

Hello and welcome wanted to let you know a little about me. I have been working in the automotive field since 1994 started as a hobby with my father. It now has become a career. I love working with customers and trying to problem solve. If I can't figure out the answer for you I will research it. Thank you and enjoy your week!

Dealership Experience

1 yr, 10 mos

Industry Experience

29 yrs, 9 mos

Specialties & Trainings

Ford Certified

4.5

51 Reviews

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51 Reviews of Vincent Hernandez

April 12, 2024

Dealership Rating
Employee Rating

They were able to complete my service quickly and were able to solve a problem I had. More

by BATTALION307
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Austin Davey

April 04, 2024

Dealership Rating
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Everyone from sales service and body shop are exceptional. Service keeps you updated on where they are with repairs. Body shop did a great job with the detail. Erik is a great sales person. He he More

by Cdford
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Erik Blad, Austin Davey , Jacob Dawson

Apr 04, 2024

Campbell Ford responded

Thank you for taking the time to leave us an AWESOME 5-Star review. We are glad you had a great experience here in our service department, and with Erik Blad, your sales professional. We hope to see you again whenever you need any other maintenance, parts, collision, or sales needs! Abigayle Johnson, Business Development

Apr 04, 2024

Cdford responded

Great Job! Erik; Austin; Jacob; Vincent! Exceptional group! Keep up the good work. It was a pleasure working with all of you plus the Body Shop for doing an exceptional detail on my 150!!!!

April 01, 2024

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Employee Rating

Fixed issues and did good inspection on potential problem. Maybe a quick update during the process would have been nice. But overall happy with the service More

by DJCAMPBELL01
Recommend Dealer
Yes

Other Employees Tagged: Vincent Hernandez

March 22, 2024

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Employee Rating

I would refer Katelyn to everyone! She was very professional and helpful without being pushy. This is the 6th vehicle that we have bought from Campbell Ford And once again it was a More

by earlrobb1
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Recommend Dealer
Yes
Mar 25, 2024

Campbell Ford responded

Thank you for taking the time to leave us a ROCKIN' 5-Star review regarding your sales experience here at the dealership, and with Katelyn Peterek, your sales professional. We genuinely appreciate your business and are so happy to have you guys apart of our Campbell Family! As always, don't forget your free car washes for life. Thank you!! Kait Genge, Business Development Manager

March 10, 2024

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There was a serious lack of communication on the progress of my truck. I received multiple calls only when my truck was done. The estimate on the repairs was consistent with the final bill. More

by jsumners0
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
No

Other Employees Tagged: Tony Coshow

February 03, 2024

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The service department needs to be a little more communicative about timing and car issues. I did end up trading the vehicle in due to how long it was at the service center. Erik was awesome and wen More

by Heedhouse6
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Feb 20, 2024

Campbell Ford responded

Thank you for bring this to our attention. We greatly appreciate your review, and your feedback!! We're glad to know that Erik Blad, your sales professional, was able to provide you with a 5-star experience overall. We sincerely appreciate your business- if we can do anything for you in the future, please let us know!! Kait Genge, Business Development Manager

February 02, 2024

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They are totally awesome and the pickup and deliver system for clients cars is amazing..!! More

by SHAWKUNGFU03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 16, 2024

Campbell Ford responded

Thank you for taking the time to leave us a PERFECT 5-Star review!! We're pleased to hear that you had a great customer experience in our serivce department and we are so glad that Vincent Hernandez, your serivce writer, was able to take care of you. We hope to see you againwhenever you need any other maintenace, parts, collision or sales needs! Kait Genge, Business Development Manager

January 25, 2024

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Vincent’s customer service was great, but took the work on my truck to drag out to 7 days total. Even though I was given a loaner, but felt like my vehicle was not a priority. More

by IGWIEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

January 25, 2024

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Employee Rating

Addressed the issue with my F350 and really took care of me and the work ended up being covered under warranty. The whole staff that I had contact with was very personable from Vincent to the porters. More

by SCHOELLER7
Recommend Dealer
Yes

Other Employees Tagged: Vincent Hernandez

January 18, 2024

Dealership Rating
Employee Rating

Everything went very good. clean shop, good people. and good coffee . Free car wash. Didnt take long. More

by DGROENEVELD002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Austin Davey , Tony Coshow, Jacob Dawson, Judy Dawson, Moe Simon

Jan 18, 2024

Campbell Ford responded

Thank you for taking the time to leave us a PERFECT 5-Star review!! We're pleased to hear that you had a great customer experience in our service department, and that everything went very good. We hope to see you again whenever you need any other maintenance, parts, collision or sales needs! Kait Genge, Business Development Manager

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