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Campbell Ford

Niles, MI

Overview
Employees
Reviews
Vehicles
4.7
1,962 Reviews
We are a Ford dealer located in Niles, MI. We have been in business over 40 years and are proud to represent Ford Motor Company and Saleen Mustangs. We are family owned and Doug Campbell is in the store nearly every day. Rest assured you will receive personal attention along with superior service and pricing. We strive to meet and exceed our customers needs every day. Please let us show you how!
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2801 S 11th St

Niles, MI

49120

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Showing 1,962 reviews

April 28, 2025

Very professional the technician that came out to do my brakes his name was Mo. More

by niteowls71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mobile Service
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 28, 2025 -

Campbell Ford responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Campbell Ford.

April 28, 2025

Pulled into dealership on the spur of the moment after looking at Nissan products. Erik Blad came out and after some Q&A, showed me a '24' very low mileage nicely equipped Escape. Placed a Deposit, and t More

by Dean
Sales Price Transparency
Trade-in Experience
Recommend Dealer
Yes
Employees Worked With
Bill Fletcher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erik Blad
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 28, 2025 -

Campbell Ford responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Campbell Ford.

April 28, 2025

Very responsive and super willing to be flexible. Loved the service experience and will be booking again. More

by ALBIE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mobile Service
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 29, 2025 -

Campbell Ford responded

Thanks for sharing about your experience with Campbell Ford. We appreciate your business and hope to see you again soon!

April 27, 2025

Typical car sales experience. Misdirection and numbers that don't add up. Have to be willing to walk away to get the deal as advertised from Ford. More

by accrocker
Recommend Dealer
No
Employees Worked With
Erik Blad
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Erik Blad
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Apr 30, 2025 -

Campbell Ford responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

April 26, 2025

Extremely expensive just for a Diagnostic $200 if I would have none that before hand I would have went to my local shop. More

by shamichaelburks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Vincent Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 30, 2025 -

Campbell Ford responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

April 26, 2025

Have already done so. They Are excellent! Very understanding and very concerned. Great people. A plus More

by knott.dick
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Ziesmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Austin Davey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vincent Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 26, 2025 -

Campbell Ford responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Campbell Ford, we look forward to having you as a valued customer for many years to come!

April 26, 2025

So great to work with: communication, their work. All of it!! Would highly recommend Campbell! More

by LUBBERS6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mobile Service
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 26, 2025 -

Campbell Ford responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Campbell Ford!

April 26, 2025

It's very convenient when Ford mobile service comes to your house and does the needed repairs on time and friendly, thanks Campbell Ford. More

by dukelawton6756
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Davey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ron Metcalf
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vincent Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mobile Service
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 26, 2025 -

Campbell Ford responded

Thanks for sharing your thoughts about your experience with Campbell Ford. We appreciate your business and hope to see you again soon!

April 26, 2025

Easy to deal with. Nick Boyd was a pleasure to work with. The employee pricing was good savings. More

by chrisropp48
Recommend Dealer
Yes
Employees Worked With
Brian Lares
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Lares
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Apr 26, 2025 -

Campbell Ford responded

It's fantastic to hear that we provided you with great customer service while assisting you! We truly appreciate the opportunity to do business with you. Thanks for choosing Campbell Ford!

April 25, 2025

Everyone was very professional. From start to finish. Campbell Ford had my vehicle for six days. I had to rent a car. Everyone was very nice. The Rent-A-Car was waiting for me when More

by AOHARA1960
Recommend Dealer
Yes
Employees Worked With
Ronald Metcalf
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Apr 26, 2025 -

Campbell Ford responded

Thanks for sharing about your experience with Campbell Ford. We appreciate your business and hope to see you again soon!

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