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Campbell Ford

Niles, MI

Overview
Employees
Reviews
Vehicles
4.7
2,582 Reviews
We are a Ford dealer located in Niles, MI. We have been in business over 40 years and are proud to represent Ford Motor Company and Saleen Mustangs. We are family owned and Doug Campbell is in the store nearly every day. Rest assured you will receive personal attention along with superior service and pricing. We strive to meet and exceed our customers needs every day. Please let us show you how!
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2801 S 11th St

Niles, MI

49120

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Showing 2,582 reviews

April 04, 2026

They made it super easy and I appreciate that! I will be back to Ford Campbell More

by JULIECAIN91385
Recommend Dealer
Yes
Employees Worked With
Erik Blad
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Erik Blad
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Apr 04, 2026 -

Campbell Ford responded

It’s great to know we made everything easy for you. Thank you for your kind words, and we look forward to welcoming you back to our Ford dealership.

April 04, 2026

Keaton was great to work with. Knowledgeable, courteous, attentive and professional. He was very prompt in answering questions. Highly recommend! More

by LDSMITH720
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Erik Blad
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keaton Stephens
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 04, 2026 -

Campbell Ford responded

It’s wonderful to hear that Keaton’s professionalism and prompt responses made your experience so positive. Congratulations on your used Toyota Grand Highlander Hybrid. Thank you for recommending us!

April 04, 2026

Prompt and polite. They did great work and I appreciate them coming to my house, so convenient More

by kateflood13
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mobile Service
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Gamez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 04, 2026 -

Campbell Ford responded

Thank you for sharing your experience with our Mobile service. We’re glad our team provided prompt and polite work on your Fusion right at your home. We appreciate you trusting us with your Ford.

April 03, 2026

It was a quick in and out visit. I appreciate the free car wash I got More

by Jesmopie17
Recommend Dealer
Yes
Employees Worked With
Colin Daly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Colin Daly
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Apr 03, 2026 -

Campbell Ford responded

We’re delighted that Colin and our team could get you in and out swiftly and include a complimentary wash for your Ford. Thank you for trusting us with your service needs.

April 03, 2026

Young man was pleasant, did his job and went about his way. Very nice and new exactly what was needed to fix the recall problem. More

by bsmith813
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Gamez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 03, 2026 -

Campbell Ford responded

We’re glad our team could swiftly address the recall issue on your Ford Escape. It’s great to hear the service was friendly and efficient. Thank you for choosing us.

April 03, 2026

Chris was excellent. The mobile service was fantastic. This was highly convenient and saved me a lot of time. I recommend Cambell ford and there service department. More

by WOW2ACCT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mobile Service
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Gamez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 03, 2026 -

Campbell Ford responded

We’re glad our Mobile service saved you time on your Ford. Chris and the team are happy they could make it convenient. Thank you for the recommendation.

April 03, 2026

Very nice, family owned, local dealer. Friendly staff, clean facility, competitive and transparent pricing. Will visit again. More

by Cole W
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bill Fletcher
5.0
This rating includes all reviews, with more weight given to recent reviews.
"Mean" Jean Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 03, 2026 -

Campbell Ford responded

It’s wonderful to hear you enjoyed our family owned, local atmosphere and that our team made you feel welcome. We’re glad the clean facility and our clear, competitive pricing met your expectations and look forward to assisting you again with your Ford needs.

April 03, 2026

I was not happy with the following: A week previous to "The Works Service", I called the service dept. twice and left two messages with my phone number and there was no return call. I was concerned becau More

by lipinki20
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Colin Daly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 08, 2026 -

Campbell Ford responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

April 03, 2026

Great experience. They made it so easy for me to return and pick up the car. More

by terrihamilton0331
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Davey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mobile Service
5.0
This rating includes all reviews, with more weight given to recent reviews.
Colin Daly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Heidi Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Glen Ditz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Coshow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Phil Kolliopoulos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vincent Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Gamez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 03, 2026 -

Campbell Ford responded

We’re pleased to hear that returning and picking up your Honda was straightforward. Thank you for the five-star review. We look forward to assisting you again.

April 02, 2026

Dealership was responsive but current software patches did not fix the problem. New patch to be released at end of May. More

by Brian.Myers.Bristol
Recommend Dealer
Yes
Employees Worked With
Chris Gamez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Gamez
Report | Print
Apr 02, 2026 -

Campbell Ford responded

Brian, thank you for your business and this review. We're happy to hear that Chris and our team were able to serve you and demonstrate our commitment to service. We appreciate your patience regarding the software patch.

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