Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Campbell Ford - Service Center

Niles, MI

4.6
821 Reviews
Call Service Center (269) 684-8300

821 Reviews of Campbell Ford - Service Center

Sort by
May 25, 2025

Fast , quality service from scheduling to finish. Collin, Gene, and Andrew were courteous and helpful More

by LAURIELOUWHO2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gene Dittenber
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 25, 2025 -

Campbell Ford responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

May 24, 2025

Tyler and Gene took great care of my sons vehicle, promptly in which I really appreciated More

by Kentbuckeyes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Davey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gene Dittenber
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 24, 2025 -

Campbell Ford responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

May 24, 2025

Great communication and very easy to work With. The mobile service was convenient and enabled us to get our car fixed at home. Thank you! More

by BOVERMANN3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mobile Service
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 24, 2025 -

Campbell Ford responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Campbell Ford, we look forward to having you as a valued customer for many years to come!

May 23, 2025

Did excellent auto body repair and were excellent to work with during the process. Very pleasant. More

by CWHITNEY0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Metcalf
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 23, 2025 -

Campbell Ford responded

Thanks for sharing your thoughts about your experience with Campbell Ford. We appreciate your business and hope to see you again soon!

May 23, 2025

I took my Maverick in for service again and as usual it was all done within a hour while waiting in a comfortable lobby with free coffee and snacks. Thanks Campbell Ford for all you do and with great frie More

by dukelawton6756
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Ziesmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Austin Davey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ron Metcalf
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vincent Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bernie Pickett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mobile Service
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gene Dittenber
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 23, 2025 -

Campbell Ford responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Campbell Ford to be a positive one. Please don't hesitate to reach out if you need anything else.

May 23, 2025

Awesome service, easy online appointment, great customer service, love the pickup and drop off service. More

by Janicecronin0426
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Davey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mobile Service
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 23, 2025 -

Campbell Ford responded

Thank you for choosing Campbell Ford. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

May 23, 2025

Tech was very nice and fast considering that he was given the wrong parts and it took about two hours for a twenty minute job to install my new trim pieces that were under recall!! Over very happy More

by EXPLORER26841
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Davey
3.0
This rating includes all reviews, with more weight given to recent reviews.
Vincent Hernandez
3.0
This rating includes all reviews, with more weight given to recent reviews.
Mobile Service
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gene Dittenber
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 23, 2025 -

Campbell Ford responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

May 23, 2025

They have been very helpful and professional. They make getting my car worked on, easy and enjoyable! More

by Suzanneernzen1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mobile Service
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Not sure who worked on my car, but he did a great job!
Report | Print
May 23, 2025 -

Campbell Ford responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

May 23, 2025

Izayah with the mobile service provided great customer service and was very professional and knowledgeable. More

by DHOOSE75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mobile Service
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 23, 2025 -

Campbell Ford responded

Thanks for sharing about your experience with Campbell Ford. We appreciate your business and hope to see you again soon!

May 22, 2025

Did not take care of a problem and is not wanting to take care of the problem. Had my truck for two weeks. That Monday after getting it back. I had to take it back and rescheduled for two weeks later. And t More

by Randy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Austin Davey
1.0
This rating includes all reviews, with more weight given to recent reviews.
Vincent Hernandez
2.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 23, 2025 -

Campbell Ford responded

Randy, We understand your frustrations and we do apologize that we were not able to resolve your issues. As you know when we spoke, the issue is far from my team's lack of 'want' to help your situation - but more of a lack of options to assist you. Your truck has custom engine performance modifications. We feel very confident the issue you are having is related to your tune with said modifications. My team is very well Ford factory trained, that is our specialty. Unfortunately, custom performance modifications are not. As far as another issue once you picked the truck up, your issue has been noted on both visits and it was having a lack of power both times. We charged you nothing for this final visit as we could not pin point the issue. We wish you the best of luck moving forward and sincerely hope you can get the issue resolved! Austin Davey Service Director

1
...
9
10
11
...
83