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Campbell Ford - Service Center

Niles, MI

4.6
709 Reviews
Call Service Center (269) 684-8300

709 Reviews of Campbell Ford - Service Center

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October 11, 2024

Bad work no checking cars before leaving put wrong parts on car poor computation gave a 25 dollar gift card for bad work could at least bought me dinner before taking advantage of me More

by Jt1075
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Marvin Dawson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ron Metcalf
3.0
This rating includes all reviews, with more weight given to recent reviews.
Vincent Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 14, 2024 -

Campbell Ford responded

I’m so very sorry for the situation. I was made aware of this situation which happened while I was on vacation. I understand you have a beautiful Jeep. This was obviously not our finest hour. You can see by the other reviews this is not a normal experience for our customers. We most definitely could have done much better to make sure that final inspection was completed exactly as we have it outlined. I would also like to offer you a complimentary Mobile Service maintenance visit if you are willing to allow. Just let me know and I'll get you in touch with my Mobile Team. Again, I’m so very sorry.

Oct 14, 2024 -

Jt1075 responded

Sure whats include

October 10, 2024

Vincent was very friendly and knowledgeable. Everyone that we dealt with was very helpful, wonderful. More

by LISAFRANCH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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October 10, 2024

Fantastic service from Lori to mechanic. I have already recommended you to several other people as far as Benton Harbor. Thank you for wonderful service. More

by Cheryl Pelley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Davey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vincent Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lori Wagner
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October 10, 2024

When I leave voice messages I seldom get a call. Takes several days of trying. More

by DOLBEEP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Davey
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 14, 2024 -

Campbell Ford responded

I’m so very sorry for the communication issues you experienced. We do try our very best to follow up in a timely manner with our customers. I will get with Service Management to review and look for improvement opportunities. Than you for the feedback.

October 09, 2024

Got right on our battery and replaced it overnight. Not sure why there is a $8+ shop supplies for changing a battery! More

by Kbtonkin2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Davey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vincent Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
October 08, 2024

Very polite and helpful. The mobile service they have is a really good idea. And the techs are very professional. More

by mfwalsh1967
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Fletcher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erik Blad
5.0
This rating includes all reviews, with more weight given to recent reviews.
Austin Davey
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 14, 2024 -

Campbell Ford responded

Thank you for sharing. I will let the team know how you feel. Thanks

October 08, 2024

I had an appointment for an oil change, even arrived early yet took nearly 90 minutes. I was told that they would wash my truck and did not do that. The following day I took my truck to one of your com More

by GREGALLEN719
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Austin Davey
2.0
This rating includes all reviews, with more weight given to recent reviews.
Vincent Hernandez
2.0
This rating includes all reviews, with more weight given to recent reviews.
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October 05, 2024

They called me and took care of the problem by making it simple and coming out to my work! More

by FRYATTFAM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
N/a
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October 04, 2024

We have always been very satisfied with your service and highly recommend you to anyone looking for a car or wedding service other car. More

by DFHOLUB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Davey
5.0
This rating includes all reviews, with more weight given to recent reviews.
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October 04, 2024

Polite and respectful . All the employees we had contact with were helpfull and greeted us. More

by merriman27-31
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Davey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vincent Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
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