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Marvin Dawson
Refer Me
20 Reviews
With 30 plus years in the automotive industry, I still strive to learn something new everyday. The technological changes in our industry over the last few years has been vast. We are quickly moving away from "ICE" (Internal combustion engine) vehicles to "BEV" (Battery electric) vehicles. These changes bring great excitement but also some tremendous challenges. Software issues are almost constant and at times a great challenge to remedy. Personnel shortages in our industry much like other industries has created additional challenges for my team. Above all, providing my customers with the very best customer service possible is my daily focus. "I want to be your car guy". Thank you for the opportunity.
Read moreDealership Experience
3 yrs, 5 mos
Industry Experience
40 yrs
Languages Spoken
English
20 Reviews
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20 Reviews of Marvin Dawson
Helpful 
Verified CustomerDecember 14, 2023
A few months ago the Campbell Ford service department failed to pick up our Ford Escape for service as scheduled. My wife called me very upset because she was treated rudely when she inquired of the serv failed to pick up our Ford Escape for service as scheduled. My wife called me very upset because she was treated rudely when she inquired of the service manager at Campbell. I called to find out what was going on and the service manager was also rude with me, saying they could not pick up the car. Skip forward to today, December 14th 2023. We scheduled the service of the same vehicle with Campbell and they agreed to pick up and deliver the car back to us after the service was complete, but again the failed to show.. My wife called me while I was out working so I called the dealership and was getting no reply from the service manager. I called several times and left voicemails and finally spoke with him. He refused to pick up the car because he said he was short handed. I insisted and he still refused. I spoke with the fixed operations director who immediately invited me to stop coming to Campbell. In fact he angrily and rudely insisted I stop coming to Campbell and go to another dealership. They finally picked up the car at 10 am and returned it at 5:30...7.5 hours. My wife was in tears when I got home. This is without excuse and abusive. I will never return to Campbell because we have been treated terribly by the service manager and the fixed operations manager on more than one occasion. Customer service and satisfaction? Nope...not at Campbell! More
by 37YEARS
Other Employees Tagged: Austin Davey , Jacob Dawson
October 23, 2023
The service department is great and the only reason why I continued to do business here, but my new car sales experience was and has been terrible from top down. Threatened to not sell me the car I ordered a continued to do business here, but my new car sales experience was and has been terrible from top down. Threatened to not sell me the car I ordered and waited 2 years for bc I at the last minute decided not to trade my car in with the car purchase due to a family related need of my old vehicle. More
by Tcirajr
Other Employees Tagged: Erik Blad , Tony Coshow, Jacob Dawson, Judy Dawson
October 16, 2023
Amazing service. They are always going above and beyond at campbell ford, thank you for all that you do. They are always going above and beyond at campbell ford, thank you for all that you do. More
by John Yankey
Other Employees Tagged: Bill Fletcher, Jack Bell, Austin Davey, Vincent Hernandez , Tony Coshow, Jacob Dawson, Judy Dawson, Moe Simon, Marissa Stambaugh
September 30, 2023
Fast and friendly service. This is the second vehicle purchased their and would buy their agin. This is the second vehicle purchased their and would buy their agin. More
by RYAN_BRTT
Other Employees Tagged: Bill Fletcher, Jack Bell, Austin Davey, Vincent Hernandez , Judy Dawson
September 23, 2023
I love everything and everyone there great service fairly fast and easy they have snacks and drinks for everybody they take good care of you fast and easy they have snacks and drinks for everybody they take good care of you More
by Michael Hornus
Other Employees Tagged: Bill Fletcher, Jack Bell, Austin Davey, Vincent Hernandez , Tony Coshow, Jacob Dawson, Judy Dawson, Moe Simon, Marissa Stambaugh
September 16, 2023
Everyone here Cares and Knows you :) The Communication is A PLUS !!!! I will Buy my next Truck from Campbell !!! A PLUS !!!! I will Buy my next Truck from Campbell !!! More
by JFOSTER1124
Other Employees Tagged: Jason Ziesmer, Brian Lares, Austin Davey, Vincent Hernandez , Tony Coshow, Jacob Dawson, Judy Dawson, Moe Simon, Marissa Stambaugh
July 27, 2023
I came in with credit issues due to health problems and they didn’t treat me any differently. They jumped on it and came up with a solution that worked out tremendously and I was able to get the car I want they didn’t treat me any differently. They jumped on it and came up with a solution that worked out tremendously and I was able to get the car I wanted with a payment I could afford! I definitely suggest Campbell Ford and the team!! More
by Shauna
Other Employees Tagged: Erik Blad, Jack Bell, Austin Davey, Vincent Hernandez , Moe Simon
June 08, 2023
Pretty swell guy. Informed me of some of the mavericks features. I will definitely come here for my service forever. Informed me of some of the mavericks features. I will definitely come here for my service forever. More
by SCHAU.ERIC
Other Employees Tagged: Bill Fletcher, Katelyn Peterek, Jack Bell, Austin Davey , Jacob Dawson
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