Campbell Ford - Service Center

Very professional, great follow ups on status of my vehicle. Vehicle was returned on schedule vehicle. Vehicle was returned on schedule More

Convenient, mechanic was timely, polite and friendly. Informed me of other available mobile services. Thanks. Informed me of other available mobile services. Thanks. More

Best service and technician . On time and did a superb job. Kind and considerate. Will accept this mobile service again. On time and did a superb job. Kind and considerate. Will accept this mobile service again. More

Service dept is always rude when I call they say hello hello hello very rude. They act like they can't hear the call on multiple attempts and different months apart . They do not want to accommodate the c hello hello very rude. They act like they can't hear the call on multiple attempts and different months apart . They do not want to accommodate the customer. Wanted to schedule me out 6 wks for an alignment an said I had to drop it off it would take all day ! I called Jordan Ford they scheduled me when I wanted to come in ( the next week) an it took 1 hour. I will never come back to Campbell Ford More

Service Department Manager is always willing to do what it takes and go the extra mile. it takes and go the extra mile. More

Prompt service; courteous, personable and knowledgeable techs. The techs explain the work completed and also review the status of the vehicle (of upcoming maintenance work that may be needed) techs. The techs explain the work completed and also review the status of the vehicle (of upcoming maintenance work that may be needed) More

Made an appointment for oil change and to check out why my phone and Ranger speakers were bouncing back-and-forth when trying to talk. Was told I would have to make another appointment with a minimum charg my phone and Ranger speakers were bouncing back-and-forth when trying to talk. Was told I would have to make another appointment with a minimum charge of just over $200. Not happy about the $200 but having to make another appointment and then driving from South Bend to Niles, another time when they were supposed to take care of it at the same appointment for the oil change just seems like poor customer service. I might as well just go to the Ford dealer in South Bend. That is just 2 miles from my house. More

The employees there are wonderful and helpful and fix my car in a timely manner. car in a timely manner. More

Disappointed in service of last appt. Previous appointments were much pre customer friendly. They said they were short staffed, is that my problem. Don’t get car in overnight and not noti Previous appointments were much pre customer friendly. They said they were short staffed, is that my problem. Don’t get car in overnight and not notify me they did nothing to it, ordered parts. I sit with no notification. Here we are week later, I have unfixed car at home and no notification of when they will get it back to fix More

Having the technician come to my location at work for an oil change was super convenient and without highly inflated prices. I would recommend that option to anyone with a busy life! The technician was kno oil change was super convenient and without highly inflated prices. I would recommend that option to anyone with a busy life! The technician was knowledgeable and went over all the paperwork when finished. Thank You! More