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Campbell Ford - Service Center

Niles, MI

4.6
709 Reviews
Call Service Center (269) 684-8300

709 Reviews of Campbell Ford - Service Center

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January 25, 2024

Vincent’s customer service was great, but took the work on my truck to drag out to 7 days total. Even though I was given a loaner, but felt like my vehicle was not a priority. More

by IGWIEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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January 24, 2024

My new Bronco now has scratches on the dash that were not there before they started More

by LINBACM
Recommend Dealer
No
Employees Worked With
You tell me
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January 22, 2024

Best salesman Jason and best service manager Jacob. They both help with assisting with all our needs More

by BRENTHARRIS121
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Dawson
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January 19, 2024

Very personable and friendly. They recommended this to plan for but didn't pressure me into anything. More

by EJDITZ3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marvin Dawson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jacob Dawson
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January 18, 2024

Everything went very good. clean shop, good people. and good coffee . Free car wash. Didnt take long. More

by DGROENEVELD002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Davey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vincent Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony Coshow, Judy Dawson, Jacob Dawson, Moe Simon
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Jan 18, 2024 -

Campbell Ford responded

Thank you for taking the time to leave us a PERFECT 5-Star review!! We're pleased to hear that you had a great customer experience in our service department, and that everything went very good. We hope to see you again whenever you need any other maintenance, parts, collision or sales needs! Kait Genge, Business Development Manager

January 18, 2024

The gentleman that came to take if the recall was a very friendly person. He took care of the issue. We appreciate that they come to the home to do the recall. More

by CALLCOLE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alistair Hollis
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January 18, 2024

we have bought cars and had them serviced at Campbell since the 1980's. They have treated us fairly and we trust them to be our car company. We ate especially pleased with Jacob as our service rep. He go More

by TAZSANG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Dawson
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Jan 18, 2024 -

Campbell Ford responded

Thank you for taking the time to leave us a PERFECT 5-Star review!! We're pleased to hear that you had a great customer experience in our service department and we are so glad that Jacob, your service writer, is always able to take care of you. We hope to see you again whenever you need any other maintenance, parts, collision or sales needs! Thank you! Kait Genge, Business Development Manager

January 17, 2024

its all good man. i like the car wash included with the works oil change More

by KAVLOCK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Dawson
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January 17, 2024

Technicians are always polite and professional. Descriptions of issues with the car have been easy to understand without 'jargon." More

by HOPALOP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Ziesmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vincent Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony Coshow, Moe Simon
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Jan 18, 2024 -

Campbell Ford responded

Hello! Thank you for taking the time to leave us a PERFECT 5-Star review!! We're pleased to hear that you had a great customer experience in our service department, and with our Certified Ford technicians! We hope to see you again whenever you need any other maintenance, parts, collision or sales needs! Kait Genge, Business Development Manager

January 17, 2024

Vincent and Campbell Ford did a very fine job. Ford's roadside assistance was excellent, Jenett and I are glad that we chose Campbell Ford. That are all professional and pleasant. More

by SCLEMENS.LSL
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
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