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762 Reviews of Campbell Ford - Service Center
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January 05, 2024
I had an issue with my vehicle and expressed my frustrations with Erik. He listened to me and figured out a way to fix the situation. I left happy and am always confident that they will do their be frustrations with Erik. He listened to me and figured out a way to fix the situation. I left happy and am always confident that they will do their best for me. More
by J. Shaffer
January 04, 2024
A few years ago I purchased a Ford Edge from the dealership and only had an issue with the service department. They didnt want to fix the rear tail light assembly which had a crack in it which we n dealership and only had an issue with the service department. They didnt want to fix the rear tail light assembly which had a crack in it which we noticed about 2 weeks after purchasing the vehicle. Recently we tried the service department again with a new Ford Explorer which had a speed sensor malfunction. Again the service department could not verify the cause of the malfunction but indicated that we must have done it. Therefore they didnt cover the sensor under the warranty. This is irritating with a new vehicle still under the warranty. More
by Could be better
Employees Worked With
Tony Coshow
December 20, 2023
Jacob is always friendly, helpful, and efficient. He helped troubleshoot a radio problem that we have been having and offered a few solutions. Eric Blad has made every experience with Campbell Fo He helped troubleshoot a radio problem that we have been having and offered a few solutions. Eric Blad has made every experience with Campbell Ford a great one! More
by nladson
Verified CustomerDecember 14, 2023
A few months ago the Campbell Ford service department failed to pick up our Ford Escape for service as scheduled. My wife called me very upset because she was treated rudely when she inquired of the serv failed to pick up our Ford Escape for service as scheduled. My wife called me very upset because she was treated rudely when she inquired of the service manager at Campbell. I called to find out what was going on and the service manager was also rude with me, saying they could not pick up the car. Skip forward to today, December 14th 2023. We scheduled the service of the same vehicle with Campbell and they agreed to pick up and deliver the car back to us after the service was complete, but again the failed to show.. My wife called me while I was out working so I called the dealership and was getting no reply from the service manager. I called several times and left voicemails and finally spoke with him. He refused to pick up the car because he said he was short handed. I insisted and he still refused. I spoke with the fixed operations director who immediately invited me to stop coming to Campbell. In fact he angrily and rudely insisted I stop coming to Campbell and go to another dealership. They finally picked up the car at 10 am and returned it at 5:30...7.5 hours. My wife was in tears when I got home. This is without excuse and abusive. I will never return to Campbell because we have been treated terribly by the service manager and the fixed operations manager on more than one occasion. Customer service and satisfaction? Nope...not at Campbell! More
by 37YEARS
November 30, 2023
Had to wait 8 weeks to get our car back due to waiting for parts. No fault of Campbell Ford who were awesome and gave us a loaner car! for parts. No fault of Campbell Ford who were awesome and gave us a loaner car! More
by gftacek
November 28, 2023
Having the mobile service would be one of the reason I would buy a car from Campbell. Mo was awesome! He was working out in the cold and rain...he deserves a raise! would buy a car from Campbell. Mo was awesome! He was working out in the cold and rain...he deserves a raise! More
by carolyn.tillstrom
Employees Worked With
Mo
November 26, 2023
Excellent staff. The service manager who helped me is wonderful. His name is Jacob. All of them are kind and professional. The service manager who helped me is wonderful. His name is Jacob. All of them are kind and professional. More
by JACI0
Employees Worked With
Jacob Dawson, Jacob Dawson
November 25, 2023
I bought my vehicle from Campbell Ford and couldn’t be happier. The dealership has a great service department and on-site body shop to meet all your needs. happier. The dealership has a great service department and on-site body shop to meet all your needs. More
by gloggains
November 25, 2023
I appreciate there willingness to help me out! When I have called with questions, they have abel to answer them! When I have called with questions, they have abel to answer them! More
by Robert Beckermeyer
