Back

Campbell Ford - Service Center

Niles, MI

4.6
700 Reviews

700 Reviews of Campbell Ford - Service Center

Sort by
October 08, 2021

Have worked with same sale person on last three purchases. Scotty has done well by me. Service has been good as well. More

by REALLIFE1846
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erik Blad
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Austin in service. Very good experience!, Scott Mabry
Nov 15, 2021 -

Campbell Ford responded

Thank you for taking the time to leave us some kind words! I see some of the categories aren't 5-stars. What can we do to improve? I would love to hear from you about your experience! You can reach me at 269-684-8300 or via email at krobbins@campbellfordlincoln.com Thank you, Katelyn Robbins - Business Development Manager

May 05, 2021

My wife and I went to Campbell Ford to have "The Works" done to our 2016 Edge. While waiting, I went over to talk to Carl Gilbert. We had no intention to buy a new car, our blue Edge was still doing it's More

by KRUP53
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Fletcher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carl Gilbert
May 17, 2021 -

Campbell Ford responded

Shirley and Joe, we are so glad to hear that Carl provided such a great experience for you both (and that he even made it quit raining)! Thank you for taking the time to leave us such a nice review! -Katelyn Robbins

April 10, 2021

My wife and I went to Campbell to have our Edge serviced. I saw Carl Gilbert was there so I went over to talk about cars in general and what was happening in the auto world. He told me about all the new fe More

by KRUP53
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Fletcher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carl Gilbert
February 17, 2021

Very disappointed in his attitude. Apparently he knows more than everyone else and is not afraid to let you know this. Insinuated that because of my age I didnt know what i was talking about. More

by ewrobo2003
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Tony Coshow
November 19, 2020

the sales staff is very freindly and heipful this is are 3rd vehicle we bought from them would highly recommend Their service staff is just as great they stand be hind the vehcile More

by LARRYKELLEYUS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Ziesmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erik Blad
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Lares Kattelny Robbins, Scott Mabry, Carl Gilbert, Jeff Wiginton, Jack Bell, Tony Coshow, Jennifer Antes, Sally Berry, Bill Cammett
November 03, 2020

there service sucks and will never take another one of my cars or trucks there ever again, have work done and few days later something else goes wrong and this is not the first time shady xxxx like this has More

by TTabb22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeff Wiginton
May 15, 2020

Jennifer in service was top notch polite and knowledgeable very appreciated after having trouble elsewhere. Had problems with my truck that I didn’t even buy at Campbell and they came through. More

by JR
Recommend Dealer
Yes
Employees Worked With
Jennifer Antes
March 17, 2019

Amazing Work! Justin did an amazing job on detailing my car! I am so happy with the work he provided to me! I couldn't be any happier. More

by MamaBear9967
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Butterworth
Mar 18, 2019 -

Campbell Ford responded

How wonderful to get a positive review for the back of house staff. I am so pleased to hear Justin did a top class detail on your vehicle! I will be sure to pass on your kindness.

February 20, 2019

Carl Gilbert is a pleasure Carl is so good at matching us with the car we really need. The whole staff welcomes us genuinely. We will always check with Campbell Ford for vehic More

by Mark H
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Fletcher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carl Gilbert
Feb 21, 2019 -

Campbell Ford responded

Thank you for having faith in the staff at Campbell Ford Lincoln. We strive to show you wants, needs and keep your budget in mind. It's reassuring to hear Carl took great care of you. Thank you for being a great customer. We look forward to our continued partnership.

January 21, 2019

No problems Got me right in for service. Everyone was very friendly. Sales people are very knowledgeable about the vehicles they sell and service. So buy a ford! More

by NKUCHArS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Lares
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dan Marshall, Scott Mabry
Jan 24, 2019 -

Campbell Ford responded

I would like to thank you for purchasing your new vehicle from Campbell Ford Lincoln. All of us really appreciate your business, and we hope that we exceeded your expectations. Thank you for your dedication to our dealership. Remember to stop by for a free car wash, cookie and coffee.

...
60
...