Lousy customer service ...... My husband and I went to Camping World Jacksonville on Wednesday to buy a pull behind camper. We walked into the store and the young woman at the counter where you walked in never acknowledged us. We stood there in front of her while she texted on her phone, answered a few incoming calls and literally ignored us. Same for the woman at the register across the aisle. At lease she was ringing up a few customers. Ten plus minutes later I walked next to my husband and said, "did she call someone up?" he said no. She then looked up at us. I said to husband this is ridiculous, they arent even busy and I can literally see 5 employees and no one even aknowledges us. Ridiculous... Finally a woman walk up and says are you finding everything? We told her no and that service was seriously lacking and we were considering leaving. Greeter girl said I was gonna call a sales person. The lady then said that the girl up front is new to which I responded that I recommend someone train her. She found a woman to come help us. As we get on the golf cart to go look at the trailers, the sales lady asked our names. When I told her my name and that my husband is Jim, she looked at me and said "that was my ex husband's name, and that is not a good thing at all." I just looked at her thinking, really? did she just say that to a customer? we went on to look at the trailers heaaring another couple of stories about ex husband and his new house and wife.
We left, went straight to the Camping Inn and RV (formerly Dick Gore's RV's) about 5 miles away. Night and day in customer service from the moment you walked in until you finished. We bought the camper from them instead, cash and all. Sad that Camping world lost a $40k customer because of poor customer service, but honestly, if it is that bad when they are supposed to be selling you something, I can only imagine how horrid their follow up service and ongoing service is. I highly recommend skipping the Camping World experience and going somewhere else.