Campus Ford

American made, American Friendly I came to Jim Snead looking for a car which would allow me to have a safe and comfortable ride and would hold a wheelchair. I wanted something that w I came to Jim Snead looking for a car which would allow me to have a safe and comfortable ride and would hold a wheelchair. I wanted something that would accommodate three passengers comfortably and give me good gas mileage. I was not sure what I would find or if I would be able to find a deal that I could afford. After looking at a new Ford Focus and running some numbers Joey said that the new Focus would not work with my amount but he had a used Focus and asked if I would be willing to look at it. I liked what I saw and so far, it has more than met my expectations. It is a sharp looking 2012 and had plenty of room for the wheelchair. The gas mileage doubled what I was getting and I am very pleased with it. I have not had it very long, about 2 weeks, but it was everything I was looking for. I can not remember everyone's name that I spoke with, but they were all very friendly and helpful. I'm looking forward to a long relationship and will steer others in the direction of Jim Snead Ford. If you are looking for a friendly car buying experience, I would recommend this dealership without hesitation. More

Most Non-Stressful new car experience I am always a bit stressed when it comes to buying a car. From the moment I indicated I needed a new car, the salesman showed me a couple and made re I am always a bit stressed when it comes to buying a car. From the moment I indicated I needed a new car, the salesman showed me a couple and made recommendations based on the number of miles I drive. He showed me the Ford Escape and I fell in Love. We talked a bit and I had decided I would buy and need to talk to my husband. Two days later, I had a massive mechanical failure on my current vehicle. I called Mickey and told him it has just become critical that I have a new car. He had exactly what I wanted 3 days later. We made the deal by phone and I drove in to get the car. They spent enormous amount of time explain all the features and wanted to make sure I knew how to properly enjoy my new car. He gave me his card an told me to call if I had any problems. I called this morning. Told him my new car had quit talking to me. He laughed and told me to try a couple of different things and sure enough, my car started talking again. I apparently had shut off the entertainment system and although I tried pushing the power button (to radio and everything else with sound) it just did not appear to turn on. He had it fixed in seconds one I had him on the phone. This dealership makes you family and you always help family. If you are looking for a new Ford.....Go to Jim Snead Ford. They are honest hard working people, and them want to make your experience a delightful one, not a stressful one. More

New truck great experience These guys made me feel at ease, found the truck I wanted when it wasn't on their lot and had it there that evening. Fair trade value better than GM d These guys made me feel at ease, found the truck I wanted when it wasn't on their lot and had it there that evening. Fair trade value better than GM dealers locally wanted to offer me. Very attentive to my needs. Would definitely recommend these folks at Jim Snead for buying a vehichle More

Best Car Buying Experience in my 40 years of buying. Could not ask for a better experience. Everyone worked with was friendly, professional, and went the extra mile to provide customer service. I purch Could not ask for a better experience. Everyone worked with was friendly, professional, and went the extra mile to provide customer service. I purchased a used 2001 F250 pickup to pull a trailer back and forth between Richmond and my mountain cabin in Rockbridge County. After having the truck for a week, I noticed that the heater was not performing well and took it back to Snead's for them to check it out. They not only went way beyond what was expected to get to the heart of the problem, but also gave me a loaner car to drive while the truck was in their shop. All of the work was done at NOT ONE PENNY of cost to me. They could have easily said "It's 13 years old - no warranty service", but they went out of their way to ensure that things were right with the truck. They even brought me a bowl of water for my dog while we waited! That's why I'm going to go back to them for all my car/truck needs from now on. This is a company that you want to do business with. More

We live in Charlottesville but drive to Waynesboro to purchase and service our Fords. We've always driven Fords. After a bad experience with our local dealer, we decided to shop for our new car at Jim Sn purchase and service our Fords. We've always driven Fords. After a bad experience with our local dealer, we decided to shop for our new car at Jim Snead Ford. We bought a 2012 Fusion and liked it so much we bought a second one nine months later. We take the cars there for routine checks and I actually look forward to my visits there. If you're looking for a great Ford dealer and great service department you'll want to go to Jim Snead Ford. If you're shopping for a car ask for Mickey Painter. More

Might recommend for sale as a good four of five of the vehicles we've owned throughout the years came from Jim Snead and the sale was made fair, and with a very good price. The service on the other hand vehicles we've owned throughout the years came from Jim Snead and the sale was made fair, and with a very good price. The service on the other hand was seriously lacking but this never came to my attention until we had two somewhat major issues, never before had anything of this nature ever come up as we did in a very short time period and neither worked out very well with one being a major concern and expense that I had to pay for. The larger of the two problems was when a driver pulled out in front of me and clipped the front fender causing wheel and tire damage in addition to the fender. The fender was replaced and painted nicely to match existing paint, and a new wheel and tire replaced the damaged one. I have an automatic 4wheel drive and it came to be in a short span of time that the transmission was always slipping into 4wheel drive because you are NEVER supposed to replace a tire with that system, it always has to be all four tires that match identically with tread wear for the exact reason I stated and this should have been blatantly obvious to a dealer than sells so many vehicles with this type of transmission that it still pains me to write about the dismay I had when I discovered this painful lesson. I had never had an automatic 4wheel drive system and had no way of telling that it would do such permanent and expensive damage to my vehicle. I have never gotten it fixed (to the tune of a few thousand dollars) and Jim Snead and Co. were not responsive to my complaint, my frustration, or the fact that it happened in general. I suppose they were a little embarrassed. The other issue was near the same time and not as worthy of a write up but nonetheless and poor experience with the service department when it came to a significant repair. Final verdict: maybe worth a look on a sale but DO NOT get your vehicle serviced here. Sorry Jim Snead, it's the only thing I can do after such a terrible experience. More

Excellent customer service . We live close to a Ford Dearlership in Charlottesville but went to Waynesboro October 2011 and bought a new Ford Fusion for my husband. Went back June 2012 and bought anoth Dearlership in Charlottesville but went to Waynesboro October 2011 and bought a new Ford Fusion for my husband. Went back June 2012 and bought another 2012 Ford Fusion. This dealership is very customer oriented and treats you like you're family. Fair and trustworthy. Best Ford dealership we've ever worked with! More