Canandaigua Chrysler Dodge Jeep

When I arrived at the dealership I was greeted by zak. I came in to look at a Grand Caravan and i was pushed towards the ram trucks as this seemed to be his strong point. He kept on trying to push a truck a came in to look at a Grand Caravan and i was pushed towards the ram trucks as this seemed to be his strong point. He kept on trying to push a truck as it CAN fit 3 kids just fine. Obviously this salesman has ever driven any distance with 3 kids in the backseat right next to each other. After i tried to leave he told me to hang on and I waited another 10 minutes while I waited for him to return. When he came back he had mark with him who finally at this point tried to get us to look at a Grand Caravan. I would not recommend this dealer as they seem out of touch with the car buying experience even though it's their profession.Bottom line: Pushy sales team who only care about the sale not about finding you the right car... More

Went in and had oil changed and asked why rust was comming out from center caps on the wheels.They told me what it was and showed me what it was and told me what they where going to do to fix it and t comming out from center caps on the wheels.They told me what it was and showed me what it was and told me what they where going to do to fix it and that was fine.But i paid alot to have it udercoted. I baught the car with 3 miles on it.Its a 2012 challenger i got it in march. I dont think i should of had to pay them for what they did.Just the oil change.Its a 5 star dealership you think it would have to be like other 5 star dealerships.the place smells and looks like xxxx. More

I wanted to work through email and purchase my new truck with the anonymity that the internet offers. I ultimiatly worked with over a dozen dealers looking for the best possible situation in which to purch with the anonymity that the internet offers. I ultimiatly worked with over a dozen dealers looking for the best possible situation in which to purchase my new Dodge Ram. After a two month search and multiple referrals from the Official Dodge Ram Site I found Canandaigua Dodge to be the most responsive to my request. Laura and I had over 40 emails within a two day period that ultimately ended with my purchase. I have never enjoyed going to a dealership to purchase a vehicle but having the abilty to sit at my computer over many weeks with no pressure to buy was definately a better experience. Chanandaigua Dodge was clearly the best in my opinion at using that technology to support me as a customer. More

Wonderful people to work with! Helpful, knowledgeable, and fast. I have never loved to car buying experience until I came here. It's hard to trust some car dealerships but not this one, they are exactly and fast. I have never loved to car buying experience until I came here. It's hard to trust some car dealerships but not this one, they are exactly as they present themselves to be. More

This was my first time to purchase a car from a dealership. They made me feel like I was their number one customer. Laura who works with financial end, she got me approved when no other dealership dealership. They made me feel like I was their number one customer. Laura who works with financial end, she got me approved when no other dealership would. They found me a safe car with low mileage with my low budget. As soon as I came in no one was pushy about buying a car. I would highly recommend this dealership because they do treat you like family and will do what ever they can for you. Dave made sure my car was ready for me to drive off in, Laura assured me that everything was going to work out. To the Kesel family, thank you for making me feel like a million dollars. I have never owned such a nice car. I highly recommend them for the customer service, my general experience, and the pricing. You would be a fool if you didn't go there... More

Began looking for a Jeep in October, went to several dealers and spoke with current owners about models/available options etc. Visited Canandaigua Jeep and spoke with Salesman James Aliavela. I explai dealers and spoke with current owners about models/available options etc. Visited Canandaigua Jeep and spoke with Salesman James Aliavela. I explained that I was looking to purchase a Jeep, however I was still looking at options, and due to budget scheduling I was not looking to make any purchase until April. I test drove several models, and explored available options. James was great to deal with, not once did he attempt to pressure me, nor even suggest that I purchase the vehicle earlier than I had planned. In February I sat with James and spec'ed a vehicle. James went through the list item by item, and assited in builing the vehicle I wanted, with the options I chose. At several points during the process I spoke with Matt the Sales Manager. Matt on several occasions offered his opinion regarding certain options, and several times steared me toward a less expensive option than I had chosen or inquired about. I had the priced spec sheet and compared the cost on line with several pricing sites (Edmonds, TruePrice, etc). My quoted price was listed as "Great Price" or similar by these sites which actually show dealer cost, manufacturer price, MSRP, etc. I ordered the vehicle, and it arrived about four weeks later. James called the day it arrived and had it waiting for me that afternoon. Pick up, paperwork and delivery were all effortless. Great experience from the start. Not even close to your sterio-typical car salesmen. No hassle, no pressure, pleasurable experience from start to finish. Will be purchasing additional vehicles from this dealership! More

I came here with the intention of buying a brand new Dodge Journey. I was bounced around from person to person because the initial person I was put into contact with was also in charge of the service de Dodge Journey. I was bounced around from person to person because the initial person I was put into contact with was also in charge of the service desk. I had a vehicle that I was trading in, they offered me $3,000 lower than what I was offered at other dealerships. When I commented how it wasn't a reasonable offer the gentleman went into a speech about how used cars are what makes them money and a lot of other nonsense. They were not even willing to discuss the price of the Journey (which had already been sitting on their lot for 6 months) and basically just turned down the sale right away based off my trade. In the end it worked in my favor, I got a brand new Journey with more options for cheaper than their "friends of the family" pricing. The dealership that I ended up buying from was thrilled to have my vehicle on their lot and already had potential buyers (these people were interested in my trade while we were there buying the Journey). Lucky on both of our parts I guess... More