Canobie Lake Toyota

The experience of my husband and myself as recent customers of Rockingham Toyota located in Salem, NH was beyond exemplary. From the first moment that we met salesman, Bob Stabile, he was courteous, customers of Rockingham Toyota located in Salem, NH was beyond exemplary. From the first moment that we met salesman, Bob Stabile, he was courteous, friendly, knowledgeable, helpful and professional. He knew all of his products in great detail and could answer most thoroughly any question which we put to him. He was never aggressive or dismissive, always wanting to satisfy us, his customers, in every way possible. In fact, the reason that we jumped from our initial interest in a used Rav4 to a new, Base Rav4 and, ultimately, to a Rav4 Limited edition with many optional extras included. was due to Bob's patience, understanding and non-aggressive approach. Bob has many times encouraged us to speak with him by phone or to even spend time with him at the dealership for further guidance explaining all of the many features of this electronic wonder! That is after his having spent close to an hour already most patiently reviewing with us in detail every feature of our new car. Timothy Leahy, the Finance Director, was most caring and professional as well, explaining in detail to us and advising us of all available options regarding warranties and other programs. We decided on both the Road Block and the eight year extended warranty, the latter which he advised would be a good choice since we are elderly and hope to keep the car for many years. Tim also figured out how to set up our cell phone on the Rav4's Blue Tooth, taking the time away from his own, busy position to do so. We also met Anne, the mamager of Rockingham Toyota, was also most pleasant and greeted us warmly as did Shawn Martin in the Service Department. I can honestly state that we would happily and strongly recommend this dealership and those with whom we met and worked. From us, they receive a gold star! Rodney and Lee Roberts More

I recently had been to a few Toyota dealerships in NH, most were ready to sell me a car no matter what it were. At this dealership I was taken seriously and listened. I received a fantastic deal on a new most were ready to sell me a car no matter what it were. At this dealership I was taken seriously and listened. I received a fantastic deal on a new car and I am very happy with my over all experience. More

I believe windshield was cracked due to a manufacturing defect. Mark the service manager agreed that chip off the crack could happen after the crack appeared due to the nature of tempered glass. Resolve defect. Mark the service manager agreed that chip off the crack could happen after the crack appeared due to the nature of tempered glass. Resolve was to have a Toyota Representative look at it. Representative would not be in for a week longer then Mark had quoted me. I would have to leave my vehicle to have it looked at becasue I work and if the dealership would not accomodate a "loaner" vehicle, I could rent one from them. When I told Paul that I would have the windshield replace elsewhere and told him that my brand new Rav 4 would not spend a minute in his service shop for the time that I possessed the vehicle his response was "OK". (I had my last car for 10 years). Obviously Rockingham Toyota has no problem losing out on service dollars in the long term. I would also like to mention that due to my service conflict my husband did not think twice to purchase his 2010 Tacoma Sport from another dealership - even though my vehicle purchase from Rockingham was a very good experience. Maybe Rockingham is good at getting you into a car, but not into keeping a long term customer. More

I had a wonderful experience dealing with the people at Rockingham Toyota.Tim, Eddie and Nelson were great! There was not one negative thing i can say about purchasing my car from this dealership! Everyone Rockingham Toyota.Tim, Eddie and Nelson were great! There was not one negative thing i can say about purchasing my car from this dealership! Everyone I dealt with were exceptionally friendly and pleasant and very professional and accomadating! I am sure if there is any problems down the road with my car, they will continue with there great service! More

Thanks to the owner and the service department for Thanks to the owner and the service department for reaching a positive outcome on a problem I had concerning a set of bridgestone turanza tires on Thanks to the owner and the service department for reaching a positive outcome on a problem I had concerning a set of bridgestone turanza tires on my 2008 toyota camry. In particular I thank Eddie R Najeeullah/sales manager for his assistance in resolving this problem. Toyota is a quality product and should, in the future make sure that the tires are commensurate with the product being sold. Sincerely, Richard Burke More

I took my daughter for her car shopping. I only have good things to say about the sales Jay but I am not happy with the finance guy Tim. Jay was friendly throughout our visit and made suggestions as good things to say about the sales Jay but I am not happy with the finance guy Tim. Jay was friendly throughout our visit and made suggestions as though he was on our side more than on dealer's side. He made sure we would be happy about the deal. There was no pressure whatsoever from him. We test drove two cars and viewed one more. He spent close to two hours with us. I strongly recommend everyone to work with him. There was another friendly and helpful employee we worked with but I did not get his name. When I need to sign the paper, however, the experience was not totally pleasant. First, I was pushed to buy all kinds of "options/extended services, etc". I rejected them all except the Lo Jack. I was told by Tim that this option would cut my daughter's comprehensive insurance by 35%. I roughly went through the math with him and figured I could recover the cost in 2 years. That is NOT TOTALLY TRUE. Later, I found out from my insurance agent that the keyless entry option already gave us 20% off comprehensive. So the actual saving from Lo Jack is only 15%. That means the cost recovery time will be pushed further away. I was not happy at all. At Tim's position he definitely knew this fact. I can only say that he intentionally misled me to buy this option. He was the only employee there at the dealership that I felt was not on my side, unfortunately. More

These folks contacted me when I had a deal in place, ready to go, with a competing dealership. They told me they would price it sharply enough for me to switch- and they did. They even brought my trad ready to go, with a competing dealership. They told me they would price it sharply enough for me to switch- and they did. They even brought my trade (which was in need of major repair) over to their dealership at their expense. I was coming from out-of-state to pick it up, and they all stayed late to do the paperwork with me. They treated us exceptionally well and I have NO HESITATION in recommending these folks to anyone!!! More

I purchased a brand new 2009 Toyota Venza from Rockingham Toyota approx. two weeks ago. The whole experience from introductory sales/info to signing the purchase/sales agreement was a pleasure. Your deal Toyota approx. two weeks ago. The whole experience from introductory sales/info to signing the purchase/sales agreement was a pleasure. Your dealership exemplifies excellent customer service in every way. The salesperson that I dealt with, Jay Enright, deserves kudos for his ability to steer me into the right vehicle for my needs. I like his style: professional and insightful. Over the last few decades, my family has bought several vehicles from Rockingham. I intend to do all my business with your company. More

A very positive experience with all sales staff. William Farrah (salesman) was a pleasure to deal with, direct and informative. We where shown all of the departments and introduced to the staff. Will ha Farrah (salesman) was a pleasure to deal with, direct and informative. We where shown all of the departments and introduced to the staff. Will have the car serviced there. We were not pressured,I was surprsed by the lack of the usual pressure about price and extra items that we were not interested in. We would recommend this dealer to our friends. More

I visited the dealer to look onto RAV4, I met Jay, really nice guy, explain me everything about car, techniques used in car, deifference. & Answer all my questions very politely. Definately I would like to g nice guy, explain me everything about car, techniques used in car, deifference. & Answer all my questions very politely. Definately I would like to give them business. Also I will recommend others for them. More