Cape Coral Chrysler Dodge Jeep Ram

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Typical dealer I purchased a car on 7/3/20. The salesperson Rafael was very friendly and not your typical pushy sales person. We were offered a fair price on our t I purchased a car on 7/3/20. The salesperson Rafael was very friendly and not your typical pushy sales person. We were offered a fair price on our trade and they saved us a few bucks on the sale price of the car. Once the deal was agreed upon we headed to the finance department. We were introduced to Kimberly Vinals. She was very friendly and explained the typical gap insurance and extended warranty. Everything was great until I declined the additional coverages. Once that happened it became very cold and could not wait to leave. Once I came home I reviewed my paperwork I noticed a $699 charge for Kahu (GPS tracking) was added to the contract. The Kahu was explained but we were never told there was a $699 charge. We purchased a BMW which is equipped with IDrive that will track your car as well. I called the dealership the next day and spoke to Rafael. I explained that we were not told there was a charge for Kahu and that the car already has GPS thru BMW and we would like it removed. He said he would talk to someone and call us back. I waited a day and called back. Rafael said he would make sure someone called us back. That day I spoke to a manager named "Madison" and I explained the situation and that I would like the $699 charge refunded. It has been a week and crickets. I am calling again today and my assumption is that I will get the same run around. Its really sad that a great car buying experience is tainted over $699 dollars. I would think that in this day and age car dealers would do honest business and take care of customers honestly. Social media to very powerful. More

Timely and knowledgeable Service kept me informed on what was going on. Also gave me pricing for future service i might be needing.Some pricing was on the high side Service kept me informed on what was going on. Also gave me pricing for future service i might be needing.Some pricing was on the high side More

The dealership was super clean and plenty off room to wait. The service was fast and the service writer was very friendly. In and out super fast no waiting. wait. The service was fast and the service writer was very friendly. In and out super fast no waiting. More

I called about a part that carries from each vehicle and for the Ram 1500, the front license plate bracket has many configurations. The parts Tech Frank was great in measuring while I was on the phone to ve for the Ram 1500, the front license plate bracket has many configurations. The parts Tech Frank was great in measuring while I was on the phone to verify fitment. Awesome for him to do this for me. The next day I went to pick it up and he remembered me as he set it aside the day before. Thanks Frank, see you next time! More

It’s my favorite dealer here in Florida, best atmosphere inside, clean, and a great staff great service, and always they are really very nice with everybody. inside, clean, and a great staff great service, and always they are really very nice with everybody. More

Brought my truck into dealership in December 2019 for a warranty issue. After months of phone calls (and different stories) and one period where they had my truck for two weeks (never fixed it) it was fina warranty issue. After months of phone calls (and different stories) and one period where they had my truck for two weeks (never fixed it) it was finally repaired 6 months later in May of 2020. More

You need to offer a 3rd choice of MAYBE. As stated earlier I did not have an appointment, but my diesel quit, I was there at 9.00 and it was nearly 3.00 before I even received an update after As stated earlier I did not have an appointment, but my diesel quit, I was there at 9.00 and it was nearly 3.00 before I even received an update after an inquiry, I was disappointed when I informed everyone of the diagnosis. I was there because my warranty protection plan only recognizes Chrysler Dodge Jeep Ram dealers, and then told the warranty does not cover wear items. I could have it repaired and back to work in half the time at my regular garage. More

Seamless service appointment with great staff. Oil change and tire rotation didn’t take very long and the complimentary car wash was convenient. Will visit again. change and tire rotation didn’t take very long and the complimentary car wash was convenient. Will visit again. More

SERVICE CANT EVEN FULL YOUR WAHER FLUID UP ARE TIRES WITH AIR ARE RESENT OIL LIFE CLEAN AFTER WORKING ON IT COME ON REALY NO THANKS CANT EVEN FULL YOUR WAHER FLUID UP ARE TIRES WITH AIR ARE RESENT OIL LIFE CLEAN AFTER WORKING ON IT COME ON REALY NO THANKS More