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Cape Coral Chrysler Dodge Jeep Ram - Service Center
Cape Coral, FL
4,853 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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4,853 Reviews of Cape Coral Chrysler Dodge Jeep Ram - Service Center
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October 22, 2024
I stopped by to have a tire patched in my Jeep I’ve had for about 3 months. Service man said he wasn’t sure if they had repaired a tire like the one on my Jeep 4xe. What?? This is a Jeep dealership, right? for about 3 months. Service man said he wasn’t sure if they had repaired a tire like the one on my Jeep 4xe. What?? This is a Jeep dealership, right? He then went on to say that because it’s a Hybrid, I might need a new tire since a plug doesn’t work due to the noise barrier. I showed him the nail was directly in the middle of the tread, so it should be fine to patch. The other sales guy said he would assess and have an answer either way in about 20 minutes. One hour later, I had my tire patched at no cost. Kind of a joke if you ask me. But I’m just a woman with a Jeep. Can’t wait for my first oil change. Maybe I’ll send my husband. Haha. More
by HARRISON
Verified CustomerEmployees Worked With
Alejandro
October 22, 2024
Worst experience I’ve ever had at a dealership. The part that was broken in my jeep was warranted and cost $117. They told me they had to add $900 worth of parts though to warranty it. The part that was broken in my jeep was warranted and cost $117. They told me they had to add $900 worth of parts though to warranty it. More
by plsswfl
Employees Worked With
Service department
October 22, 2024
Did not fix my problem. Been there 3 times for same issue and still not fixed. No response from service manager Been there 3 times for same issue and still not fixed. No response from service manager More
by christineward98
October 22, 2024
Very curtious people that follow up on their work great people to know I will go back to them people to know I will go back to them More
by SherriM
Employees Worked With
October 21, 2024
We moved with Jeep vehicles from out of Florida, so they were not purchased from this dealership. My past experiences have been mixed. I’ve made three trips for service on one item, the first was while the were not purchased from this dealership. My past experiences have been mixed. I’ve made three trips for service on one item, the first was while the car was still under warranty. They finally fixed it this time. Rear window motor bracket was not in place. This was after a part was replaced on each of the two previous trips. Previous concerns about service errors were totally ignored! Overall, this time, the assistant service manager listened to my concerns and was very considerate! More
by briantfinn
Employees Worked With
October 20, 2024
I had a check engine oil light come on, called my regular dealer, was be several days before they would get me in. Called Cape Coral RAM in 2 hours later they had me in. They offered to give me a ri regular dealer, was be several days before they would get me in. Called Cape Coral RAM in 2 hours later they had me in. They offered to give me a ride to my Doctors appointment and All. The issue with my RAM was easily resolved! My service manger was Obi Ortiz and I will request him on my next appointment as they are now my dealer. More
by corseexcabating
Employees Worked With
October 20, 2024
I had a unique issue with my Wagoneer, I had purchased it through CarMax and was looking for a dealer that could take the CarMax warranty.... I had very bad luck until I spoke with Lisa at the Dealership.... through CarMax and was looking for a dealer that could take the CarMax warranty.... I had very bad luck until I spoke with Lisa at the Dealership..... She got me in ASAP, there were a few issues happening with the car and she made sure that everything was taken care of in the proper manner. Overall GREAT GREAT experience!! Thank you so much!! More
by astridnadeau
Employees Worked With
October 20, 2024
I brought my 22 Ram in for some warranty work and it turned out that it needed a part that was back ordered for weeks. Ras told me they would find me a loaner truck but it wasn’t necessary because he tr turned out that it needed a part that was back ordered for weeks. Ras told me they would find me a loaner truck but it wasn’t necessary because he tracked down the part I needed from another dealership and had my truck back to me the next day. Very happy with my experience with the service department. More
by millerj263
Employees Worked With
October 20, 2024
Very fast service in the express lane. Did ask the rep if they could check one thing besides the oil change and he told me no and that I was essentially in the wrong line. It shouldn’t hav Did ask the rep if they could check one thing besides the oil change and he told me no and that I was essentially in the wrong line. It shouldn’t have been a big deal to pass my vehicle to service after the oil change to have them look at the concern. Not the best customer service experience. More
by sgordon63
Employees Worked With
Can’t remember the Spanish reps name
October 19, 2024
