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Cape Coral Chrysler Dodge Jeep Ram - Service Center

Cape Coral, FL

4.1
4,835 Reviews

4,835 Reviews of Cape Coral Chrysler Dodge Jeep Ram - Service Center

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September 26, 2024

Lack of communication at the dealership, with little regard to the importance of customer satisfaction. More

by jeremiahl
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Obi Ortiz
2.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 27, 2024 -

Cape Coral Chrysler Dodge Jeep Ram responded

In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@capecoralcdjr.com or respond directly to this message with the requested information. We hope to hear back from you soon.

September 26, 2024

Brought my jeep in for roof leak. $1900.00 later it still leaks quite evident the didn't check it before releasing it to me. Will be back Friday morning as unhappy customer More

by Bob Keiling
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Obi Ortiz
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 27, 2024 -

Cape Coral Chrysler Dodge Jeep Ram responded

Thank you for bringing this to our attention, Bob. We are always looking for ways to better our service, and your feedback is an invaluable part of that process. We have forwarded your comments to the General Manager of the dealership.

September 26, 2024

Poor leadership and overall doesn't provide good customer service or quality in their work. More

by tmorton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike Castori
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ron Torres
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Danny Alfonso
Sep 27, 2024 -

Cape Coral Chrysler Dodge Jeep Ram responded

In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@capecoralcdjr.com or respond directly to this message with the requested information. We hope to hear back from you soon.

September 26, 2024

Sales person was pushing for a down-payment with a credit score of 800+and refused to have the car tinted. This was enough for me to find another dealership. I ended up getting the same car from carfax w More

by Shane
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike Castori
1.0
This rating includes all reviews, with more weight given to recent reviews.
Rasiel Echeverria
1.0
This rating includes all reviews, with more weight given to recent reviews.
Obi Ortiz
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ron Torres
1.0
This rating includes all reviews, with more weight given to recent reviews.
Lisa Millspaugh
1.0
This rating includes all reviews, with more weight given to recent reviews.
Emily Snow
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Thomas Jopke, Alex Barroso, Taylor Schwinn
September 26, 2024

Have Done me well so far would recommend them to my other friends, they covered the replacement of the battery under warranty More

by braddockdiesel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Castori
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 27, 2024 -

Cape Coral Chrysler Dodge Jeep Ram responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

September 25, 2024

I was able to schedule an appointment for my Jeep very quickly. I was offered transportation back home while my vehicle was being serviced and was offered a ride back to the dealership. They accomplishe More

by randbq
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Jopke
Sep 26, 2024 -

Cape Coral Chrysler Dodge Jeep Ram responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

September 25, 2024

Such an amazing dealership, has helped me out anytime I needed anything for my truck! 10/10 More

by Yanet Rodriguez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Obi Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service department
Sep 25, 2024 -

Yanet Rodriguez responded

Any service you need done on your car or truck don’t hesitate to call them! They have amazing customer service and professionalism.

Sep 26, 2024 -

Cape Coral Chrysler Dodge Jeep Ram responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

September 25, 2024

disappointed with the service, parts that charge and are not exchanged, delay in sending information, I have a RAM truck and I don't take it to this dealership for maintenance More

by marcio
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Obi Ortiz
4.0
This rating includes all reviews, with more weight given to recent reviews.
September 25, 2024

Rasiel was quite possibly the best most attentive service writer I have ever encountered. Especially considering we did not purchase our vehicle from Cape Coral dodge. We had an issue with our Jeep and had More

by adgeaddy315
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rasiel Echeverria
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 25, 2024

Only came here for the recall. 2 years shoe I had you look at my 2004 wrangler for a transmission issue. Your service dept. said I needed a complete replacement for $5600. I went t More

by duaneweiss0116
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa Millspaugh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 26, 2024 -

Cape Coral Chrysler Dodge Jeep Ram responded

Thank you for taking the time to provide us with this feedback.

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