Cape Coral Chrysler Dodge Jeep Ram - Service Center

Arrive for a scheduled service appointment. No interaction w a service tech for 40 minutes. When finally going over my service request, the young woman service tech had no understanding of my p No interaction w a service tech for 40 minutes. When finally going over my service request, the young woman service tech had no understanding of my problem and issue. Specifically, my lift gate latch on my 2020 GC Limited would not lock. Also scheduled was an oil change. Complicating the lock issue was the fact that my car would be out of warranty on 12/25/22. The appointment for 1/4/23 was made on 12/14/22. All this was detailed in the appointment log and to the tech. Advised that my car was ready, only to find that ONLY the oil change was done. No attention to the LATCH. Explained all this to the tech. She spoke w (I believe) a service mgr. I was told a new latch needed to be ordered, but luckily a replacement larch part was found. Installation was completed, covered by warranty. Paid for the oil change, got my keys, and wondered where my car was. It was not parked under the service bay ready to exit. Conclusion: The service tech had no clue (said she was new, first day) as to the inner workings and procedures of your dealership, giving the customer experience a clown show feeling. Note: I could not submit my review until I “Rate People You Worked With”. I didn’t work w any person I rated w 1 star. Fix the survey. More

The service department has been poor the last 3 visits. ... Pamela was very professional and very service oriented...even though she told the service department what to do the second time they had my Jeep i ... Pamela was very professional and very service oriented...even though she told the service department what to do the second time they had my Jeep it was not completed after they had my Jeep over 6 hours...but within less then another hour is was completed...the manager of the service department is never available and cannot be reached...I will use Galeana Chrysler next time to see if I can get better mechanic service More

Got there at 7am took 2hrs for a oil change I don't understand that 1 person ahead of me understand that 1 person ahead of me More

Everyone was great! From the first guy who came to my car to the service manager Doug From the first guy who came to my car to the service manager Doug More

Arrived at 7 AM . Service took 3 hours. I called 2 weeks prior to make an appointment, I was told no appointment necessary just come in, service dept opens at 7. I was Service took 3 hours. I called 2 weeks prior to make an appointment, I was told no appointment necessary just come in, service dept opens at 7. I was informed because I did not make an appointment that it would be awhile. There was only 5 people ahead of me. I went in for wiper replacement, oil and filter change and rotation of tires was finished at after 10 am? Service was free from Mr Ganzi gave me 2 free services by his email, and wanted me to change my first rating because of Sales Manager treatment towards me on sale of my truck. He was rude, never introduced himself or even asked me what my name was. He became even worse because I would not agree on the price to buy the truck and on the trade in of my truck.. I returned because I had question on rotation of my tires with Service Manager. I feel Service Manager was rude. I will be purchasing another truck within the next 2 years, as every three years or by mileage I trade and buy a new vehicle, this purchase was a 2021 Dodge Ram 1500. I will not be returning back! Customers should always be treated with respect, not done at this dealership. More

Polite courteous helpful professional completed the recall a reasonable time. I met Jay which was great. Not complaining but I didn’t get a free car wash. recall a reasonable time. I met Jay which was great. Not complaining but I didn’t get a free car wash. More

The service was timely and fixed the trucks issues. Thanks for the great service guys. Thanks for the great service guys. More

Good service and courteous staff for the oil change, tire rotation and inspection. Didn’t have to wait long for car to be taken into bay. rotation and inspection. Didn’t have to wait long for car to be taken into bay. More

This was my first time working with the people at this dealership. I’m very happy with those I worked with. Wiley and Homer made sure all my questions were answered. dealership. I’m very happy with those I worked with. Wiley and Homer made sure all my questions were answered. More

I believe Patty in parts over the phone was AMAZING! !!! Got there early about 8am for 2 new tires. Was in and out in about 2 hours so good to me considering the dealership size. My 1 big pet peeve i !!! Got there early about 8am for 2 new tires. Was in and out in about 2 hours so good to me considering the dealership size. My 1 big pet peeve is while I was walking around, I noticed all cars that had been checked in and waiting for service had their driver side window open. I went to go check my vehicle and not only was my driver window open but my keys were in the cupholder in the center consul. I was walking around because I don’t like to sit in the dealerships, so who else was walking around. I checked my car who else checked my car or any other vehicles around me. I think this is a very unprofessional and unsafe practice for a dealership to leave customers vehicles unlocked and with the keys inside the car. Unfortunately, crime rate is going up in Cape Coral and if any criminals or non-trustworthy individuals know about this practice of yours, you were going to have a lot of car thefts on your hands if you don’t already and you’re just not reporting it. You really need to fix this unsafe practice of yours. I’m going to go out and double check my car now to make sure I had nothing stolen from inside my car! Also, as I was waiting, you had one service advisor and I had noticed some people waiting in line for over 45 minutes just to get checked in. Period. Period just to check in! More