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Cape Coral Chrysler Dodge Jeep Ram - Service Center

Cape Coral, FL

4.1
4,812 Reviews

4,813 Reviews of Cape Coral Chrysler Dodge Jeep Ram - Service Center

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March 07, 2022

Very kind and courteous. Preformed everything I asked. Very happy with the service I received. More

by r.heathiii
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Castori
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 07, 2022 -

Cape Coral Chrysler Dodge Jeep Ram responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our associates. Have a fantastic day!

March 07, 2022

Everyone was very helpful and great service I recommend going there. I was in and out More

by miaandjoelito
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JAVIER GONZALEZ
Mar 07, 2022 -

Cape Coral Chrysler Dodge Jeep Ram responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

March 07, 2022

Every time I go into Cape Coral Chrysler Dodge Jeep Ram I have an exceptional experience. The facility is clean, everyone is friendly and its just an overall welcoming environment. More

by mssonomeshell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Gastón
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Castori
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jose G., , Jay Ganzi, JAVIER GONZALEZ
Mar 08, 2022 -

Cape Coral Chrysler Dodge Jeep Ram responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers that have had a similar experience such as yours. Best wishes!

March 06, 2022

Excelent service knowledgeable and on time service staff clean and modern Waiting rom area facility More

by mvmunteanu
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JAVIER GONZALEZ
Mar 07, 2022 -

Cape Coral Chrysler Dodge Jeep Ram responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Have a great day!

March 06, 2022

Well I went to thsi dealership with what I THOUGHT was a Warranty Concern! The Service advisior said he CALLED the MoPar Warranty Department and was told the parts weren't covered! I PAID for the repair ser More

by RBRANDICS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike Castori
2.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 05, 2022 -

Cape Coral Chrysler Dodge Jeep Ram responded

Thank you for bringing this to our attention. We will be happy to assist you in connecting with our team. To help our service leaders reach you, please provide us with your full name, contact information, and nature of any concerns by emailing social@capecoralcdjr.com or responding directly to this review. Hope to hear back from you soon.

Mar 05, 2022 -

RBRANDICS responded

Sure~~~~Ronald Brandich 728 NW 9th St. Cape Coral, FL. Vehicle is my wife's 2015 Dodge Journey we ordered NEW in 2014 at Galeana in For Myers, but we decided to go to your dealership instead of driving to Fort Myers. Mike, Service Director, was a nice guy, BUT when he said he CALLED the MoPar Warranty Place he stated he was told the parts need weren't COVERED and there was NEVER a CALL to them about my wife's car! SO.....this is the Truth...So Help Me God! I called them 2 days later and they then told me they NEVER got a CALL from that Dealership and the PARTS WERE COVERED! SO...what to THINK?

Mar 05, 2022 -

RBRANDICS responded

This was FROM the Warranty Department! Good morning Ron I just requested your Direct Deposit for 451.50 Please wait couple of business days for the bank to finish the transaction If you don’t see the 451.50 on your checking account by next Thursday, please call my direct line Thanks Aida I Gonzalez Senior Claim Support Representative Automotive Protection | North America PO Box 372790, Denver, CO 80237-9714 303-338-2417 Website LinkedIn Twitter From: Aida Gonzalez Sent: Thursday, February 24, 2022 3:48 PM To: rbrandics@aol.com Subject: MVPX CLAIM 70003012 2015 DODGE RE: contract # MVSCM.700009102.02.01 CLAIM 70003012 RON/HELEN: Attached is an ACH form to complete for the above referenced claim in the amount of $451.50 for repairs completed to your 2015 DODGE at CAPE CORAL CHRYSLER DODGE JEEP. You can either complete the form and return to us, or you can contact me directly at the number below if you would like to give the information over the phone. If you have any questions regarding the claim amount that has been authorized, please contact the claims office at 800-235-0413. Thank you for your assistance on this matter. Aida I Gonzalez Senior Claim Support Representative Automotive Protection | North America PO Box 372790, Denver, CO 80237-9714 303-338-2417 Website LinkedIn Twitter

Mar 05, 2022 -

Cape Coral Chrysler Dodge Jeep Ram responded

Thank you very much for your information. We have forwarded everything to the department who will be contacting you to assist you. Be well.

Mar 06, 2022 -

RBRANDICS responded

Ron Brandich Cape Coral, FL. rbrandics@aol.com

March 05, 2022

Very nice, stayed in contact with me through out my service. Lisa was pleasant to work with. More

by jakara.stillman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lisa
Mar 05, 2022 -

Cape Coral Chrysler Dodge Jeep Ram responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers that have had a similar experience such as yours. Best wishes!

March 04, 2022

We have a bang noise in the rear whenever we go over a bump Lisa was excellent listener but she did not hear the LOUD noise that was is our back rear suspension system. We still have a service problem More

by donj3509
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Lisa
Mar 04, 2022 -

Cape Coral Chrysler Dodge Jeep Ram responded

Thank you for bringing this to our attention, Don. Please know that we have forwarded your information to our service leaders who will be contacting you directly to rectify any issues and ensure satisfaction. All the best.

March 04, 2022

Everything was handled great from the time we arrived until we left,great customer service.when we come to Florida each winter we always come here for service..we always recommend them to all our friends More

by lunenburg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JAVIER GONZALEZ
Mar 04, 2022 -

Cape Coral Chrysler Dodge Jeep Ram responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

March 04, 2022

i would have appreciated being informed of what was done to eliminate the problem, so it doesn't happen again More

by robertwisner89
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher Reid
3.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Castori
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Raymond Powers, JAVIER GONZALEZ, CHARLES SANTANA
Mar 04, 2022 -

Cape Coral Chrysler Dodge Jeep Ram responded

We appreciate your 4-star response and will be here for any needs you should have in the future. Have a wonderful day!

March 04, 2022

Excellent customer service and service techs thanks to all involve,I will be sure to use service dep ante to again More

by chandshop
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
JAVIER GONZALEZ
Mar 04, 2022 -

Cape Coral Chrysler Dodge Jeep Ram responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our associates. Have a fantastic day!

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