Cape Coral Chrysler Dodge Jeep Ram - Service Center

Very courteous service from the moment I arrived at the dealer. The waiting room was nice, clean and the representatives kept updating me on the progress of my car. dealer. The waiting room was nice, clean and the representatives kept updating me on the progress of my car. More

Service was slow. Won’t be returning any time soon. Please do better next time. Won’t be returning any time soon. Please do better next time. More

As a 66 year old female, I gave Cape Coral Chrysler every opportunity to take advantage of my service needs by mentioning that I was 1300 miles from home owning a Jeep with over 120,000 miles on it possibly opportunity to take advantage of my service needs by mentioning that I was 1300 miles from home owning a Jeep with over 120,000 miles on it possibly needing brake work. Instead of doing unnecessary work, I received a multipoint inspection and was told no work other than my oil change was needed. The price was less than expected, the inspection and oil change took less time than expected, and the waiting area was pleasant and especially clean and spacious during these Covid times! In addition, all service personnel were polite and friendly. I couldn’t be happier with my experience! More

I took my Ram 1500 in to have warranty work. The warranty work was perfectly performed. It was when I drove up to the service area that they have those alignment detectors. I agreed to have an a The warranty work was perfectly performed. It was when I drove up to the service area that they have those alignment detectors. I agreed to have an alignment performed /checked as the service writer showed me a graphic that he said my alignment was way off and I should have an alignment. I told him that it goes down the road straight as an arrow. But I agreed to have it checked anyway. Mind you this is a Ram 1500 2WD. He quoted the price and I agreed. The initial inspection showed that my left camber was out by 1° all else was perfect.. he says the alignment was completed and was ready. Great! I get the bill and he bills me for a 4 wheel alignment. Double the price I was quoted. He apologized and redid the bill. (He tried to pull one over on this old timer). I pay and get my keys and I’m off the lot driving home and it is now pulling to the right, a lot I didn’t have time to go back and spend another 4 hours having it readjusted. So I called and left a message. That was a week ago no call back. What really ticked me off was that all my dash info settings were played with… miles to Kilometer on the speedo, my trip A was now the clock. The trip B was now the direction of travel and the seat adjustment was for a 8’tall giant and my tire pressure’s are now 4-5 pounds over of when I brought the truck in. Still no return call. I really didn’t appreciate that someone probably the technician messed with my personal settings. I bought the truck there and up until this time service has been stellar 5 star. Not anymore. I will never have that service writer do anything for me again. I’ll have Lisa do it Not Mike. All he had to do was call me back instead sweep my concerns under the floor mat of his desk. Very disappointed, Mike P Estero, FL More

Great customer service. Disappointed that I was told that a part could not be obtained. Disappointed that I was told that a part could not be obtained. More

Representative that waited on me was extremely helpful they listened to my issues on the car and was very helpful they listened to my issues on the car and was very helpful More

I went in on a Saturday for an oil changed. Waited 15minutes before I was greeted. After that I felt like I was an inconvenience to them. Attitudes of employees was poor. Even left garbage in m Waited 15minutes before I was greeted. After that I felt like I was an inconvenience to them. Attitudes of employees was poor. Even left garbage in my truck. More

Very professional and courteous , all issues resolved. Service coordinator Javier was very helpful. Waiting area coffee was helpful. Service coordinator Javier was very helpful. Waiting area coffee was helpful. More

everyone was friendly and helpful. thankful for the coffee and refreshments that are offered. it's nice to walk around and/or sit in their waiting area. thankful for the coffee and refreshments that are offered. it's nice to walk around and/or sit in their waiting area. More

Customer service representative Mike Castori was ignoring me, as a customer. I will not return to this place ever. In written respond to my previous review, they promise that somebody will contact me to solv me, as a customer. I will not return to this place ever. In written respond to my previous review, they promise that somebody will contact me to solve my issue and this never happened. It is easy to ruin a good reputation, although much harder to earn it or repair. More