Cape Coral Chrysler Dodge Jeep Ram - Service Center

Where do I start. A 2 day job turned into 23. Needed 2 windows replaced and 3 paint chips on the side panel due to a pre-existing scratch upon purchase. Received an “owe” form for the work to be done fro windows replaced and 3 paint chips on the side panel due to a pre-existing scratch upon purchase. Received an “owe” form for the work to be done from the dealer as part of the purchase. Upon arrival for my appointment at dodge nobody knew anything of the case despite multiple calls prior, pictures send in and paper work filed. The dealership outsourced the work to Cape Coral Collision which I would rate as a zero. The car had to be returned to the body shop 2 different times due to additional damage while on the collision shop property and work not being competed despite the shop saying it was done. The service manager Doug ghosted my calls day 2. I spoke with at least 6 different “managers” and people and even emailed the managing partner of Cape Coral Dodge Jay Ganzi, just for some answers, to no avail. I was lied to on several occasions as the work being done and timeframes involved which was proven by me actually driving to the collision center and checking on my vehicle personally. There is no sense of workmanship, responsibility, follow up or urgency in any manner. The night my car was returned, it was given back to me completely dirty and looked as though they left the windows open while they sanded it for paint. The inside was filthy and covered in dust. I had to literally coordinate and navigate every individual involved in the process. Between Cape Coral Dodge’s service department and Cape Coral Collision, the absolute worst experience you can imagine and then some. Basic customer service and actually doing your job simply doesn’t exist between these two. As a side note for this review most of the people I dealt with are not even listed…what does that tell you. More

Always welcoming to me and my black shepherd Lucifer and they do their best to get us out in a timely manner 🖤 they do their best to get us out in a timely manner 🖤 More

once the adviser made it out to me waiting at my vehicle, it went great. i didn't expect to have to wait as long as i did to have the advisor come greet me though. it went great. i didn't expect to have to wait as long as i did to have the advisor come greet me though. More

Ernesto is very professional sales man , Exelent services , good deal , thanks Ernesto for you deal , good deal , thanks Ernesto for you deal More

As usual, service experience superior to any other dealer I have used In this market or any other. Immediate and warm greeting by support staff, quickly welcomed by service advisor an, accurately briefed abo I have used In this market or any other. Immediate and warm greeting by support staff, quickly welcomed by service advisor an, accurately briefed about what to expect, kept up to date on progress while I waiited, checked put promptly an in accordance with what was explained. Good coffee, nice waiting area and truck washed. They know how to do it right and get it done. More

Oil change took 1.5 hours. This was our 3rd oil change with the new car. We were told that the first one was complimentary on the dealership, so no charge.. The second one I used the first of 2 pre paid m with the new car. We were told that the first one was complimentary on the dealership, so no charge.. The second one I used the first of 2 pre paid maintenance service, the third I was going to use the 2nd pre paid maintenance, only to be told that I had no pre paid left as the dealership used a pre paid for the first oil change( so much for the free oil change). The pre paid was $125 each, so I spent $250 for 2 oil changes. The third one I paid for was around $75. Typical of my experience with this dealership. More

With having a reoccurring problem with a vehicle I purchased from this dealer. Your service writer Ryan was informative and prompt and went above and beyond to make sure that any source of the problem purchased from this dealer. Your service writer Ryan was informative and prompt and went above and beyond to make sure that any source of the problem was looked into and corrected if need. More

Service was fast and I received my vehicle back sooner than they told me and I am happy with the service than they told me and I am happy with the service More

Mike was great. Service was timely. Cost was exactly what I expected. Keep up the good work! I expected. Keep up the good work! More

Mike was great. Service was timely. Cost was on target. Located far from me but worth to drive. Located far from me but worth to drive. More