Cape Coral Chrysler Dodge Jeep Ram - Service Center

Brought my ram in for the second time to see if they can stop water leak over the rear window. Called me back that evening and told me they replaced the lense over the back window and they say it is fixed. stop water leak over the rear window. Called me back that evening and told me they replaced the lense over the back window and they say it is fixed. Was told that the first time I bought it in hopefully they are right but I don't think so but we will see. And when I went in to pick up the truck they didn't remove the large water stains along the back headliner. So I had to bring it back in for then to finish the job and that took 2hrs. Disappointed I had to come back and use my time to wait for them to finish a job they didn't finish. More

I took my car in for a 8:30 appointment. I arrived about 8:15. It was not until after 9:15 that someone came to me. Then I was told it would take about 3 hours, because you did not have the things I needed/ 8:15. It was not until after 9:15 that someone came to me. Then I was told it would take about 3 hours, because you did not have the things I needed/wanted; however, you had my VIN number several days before when I made the appointment. Then 6.5 hours later I was called that the car was finished. Of course I could not come in at that time, so I made arrangements to pick it up first thing the next morning. I paid my bill and was told the car "is right across the lot." I went and looked for it and it was no where to be found. Fortunately, a worker remembered my car, and went to the other side of the lot to get it. I had surgery so I could not walk that far; so he went and got it for me. I thanked and tipped him, and got the car and drove it home. My wife went to get in the car and we discovered you had destroyed the front passenger seat. Something large was placed on it and it turns out that it left some form of irremovable stuff over the seat. You cannot sit in the seat, but it does not come off with water. Nothing was wrong with that seat and now it is destroyed! More

Nice people but I’m still waiting for replacement parts. it’s been 2 weeks and I was told it would be a couple of days. No contact from anyone. it’s been 2 weeks and I was told it would be a couple of days. No contact from anyone. More

$50,000 truck. Bought new in 2019.One issue after $50,000 truck. Bought new in 2019. One issue after another. Tonneau cover leaks. Everything inside gets wet. I specified I carry paperwork in the $50,000 truck. Bought new in 2019. One issue after another. Tonneau cover leaks. Everything inside gets wet. I specified I carry paperwork in the back when I brought it from you. Wipers broke down Horn does not work. More

The attention was very bad, a new manager who does not know how to treat clients, came to me after complaining about the pressure of the conventional oil change so high almost 80 dollars, pulling the door know how to treat clients, came to me after complaining about the pressure of the conventional oil change so high almost 80 dollars, pulling the door of my truck, without an identification, dressed in ordinary clothes I have never seen such discourtesy and lack of professionalism treat a dealer More

$80 in fees on a $59 dollar coupon, so service was $140.00 bait and switch. I will not seek service here not very happy. $140.00 bait and switch. I will not seek service here not very happy. More

Javier Gonzalez provides excellent and professional customer service. He doesn’t miss a thing. A true asset and multitasker. Thank you for taking care of me, Javier customer service. He doesn’t miss a thing. A true asset and multitasker. Thank you for taking care of me, Javier More

Very courteous staff. An enjoyable experience. I had warranty work done and appreciated the attention to detail on my 2020 Ram 2500. I am glad they are close to my home. warranty work done and appreciated the attention to detail on my 2020 Ram 2500. I am glad they are close to my home. More

From the time I arrived until my serviced was finished, everyone was 160% professional, friendly and I look forward to having my services completed there. everyone was 160% professional, friendly and I look forward to having my services completed there. More

5th battery replacement in a year and car still does not work properly. Bought brand new dies out in the middle of the road they refused to do anything but replace the battery. Brand new lemon. work properly. Bought brand new dies out in the middle of the road they refused to do anything but replace the battery. Brand new lemon. More