Cape Coral Chrysler Dodge Jeep Ram - Service Center

My service person Javier was as usual amazing. He really cares about his customers and always is full of energy. He takes pride in his job and is an asset to the dealer cares about his customers and always is full of energy. He takes pride in his job and is an asset to the dealer More

Great experience overall. Very professional and great communication pertaining to issues and resolution. Will come back again for sure as service as second to none communication pertaining to issues and resolution. Will come back again for sure as service as second to none More

The person who served me was Stephen Nardone. He was excellent. I give him a #10. He made me feel comfortable. I would love dealing with him again whenever I have to come again. excellent. I give him a #10. He made me feel comfortable. I would love dealing with him again whenever I have to come again. More

The diagnosis for my car was wrong. I paid the $150+$75 to figure out my check engine lights and gas cap light issue. They told me my transmission was working properly. It was not!! Then they wanted $753 to figure out my check engine lights and gas cap light issue. They told me my transmission was working properly. It was not!! Then they wanted $753 to fix my gas cap light. I fixed it myself for under $10 with no tools and 10 minutes of my time. Huge rip off!! Will never go back to this dealership again. Everyone should avoid going there. They don't care about you or your car, just your money!! More

Great experience! Exceptional service! Everyone was very helpful and made gettin my oils change easy. I will definitely be back again. Thank you for your help. helpful and made gettin my oils change easy. I will definitely be back again. Thank you for your help. More

Last Friday I had an appointment to change the oil and supposedly they had to check the liquids as well but when I came out I realized that the liquids were not checked, I have no confidence with this dea supposedly they had to check the liquids as well but when I came out I realized that the liquids were not checked, I have no confidence with this dealer More

Issue, dash display blank out and freeze up. On 2/24/21 in for module replaced. Returned with faulty clock. Service adviser, Chris Reid advised he would call me back in 3 days to advise of fix. No call bac in for module replaced. Returned with faulty clock. Service adviser, Chris Reid advised he would call me back in 3 days to advise of fix. No call back from Chris not only in 3 days but no call back at all from Chris. Starting on 3/2 through 3/6 I left messages to his voice mail and with the secretary to give him the message personally. On 3/6 I finally reached out to the Service Director Ray Powers to advise him of my situation. On 3/11 I received the much anticipated call from Chris Reid. He advised me that he would have to order a new module which will take 2 weeks. Ray Powers also called me to check in with me. 2 weeks later, 3/25 no call back from Chris, again. Called again and left a message for Chris to see what the status was with the part. Received a call back, not from Chris but another person that the part was in and scheduled a repair appointment for 3/30. On 3/30 in for repair. Car returned with more problems and issues than when I brought it in!! Climate control, radio GPS, basically all functions not working except the clock did work. I did bring the car right back to them and they acknowledged the situation but could not do anything to correct it due to the service department being closed and I would have to bring it back to them the next day. At this time I think it would be reasonable to ask how it is they could return our car to us in this condition??!!. Apparently they did not do a check of the systems that was affected by the work they did. On 3/31, next day, the car apparently fixed itself as when I turned it on to my surprise it worked. I am not a big believer that things can fix themselves so I called the dealership I trust and purchased our car from in Michigan to seek their advise. The service adviser in Michigan advised that if the proper procedure is not followed in the installation of the module, it could act like this and hopefully not do any harm to the system. He said it is very important to disconnect the battery which requires some effort due to it being under some obstacles above the batteries. I called Ray Powers and advised him that it was working now and I would not be bringing the car in. As you can imagine, I have lost all faith, confidence and trust with the Cape Coral Chrysler dealership. As I think you will agree, it is not just one problem with my experience but all aspects of my experience. The service advisor, Chris Reid not knowing what he is doing and not following through with his communications throughout this issue. The mechanic that didn't check to see if what he did fixed the problem, let alone cause additional problems. If it wasn't for the Service Director, Ray Powers, I would still be waiting for a call back from Chris Reid and going around in circles. It goes without saying I have lost all confidence in the Cape coral Chrysler dealer to touch my car again. I also find it distasteful and irregular that the Service Advisor, Chris Reid would send me a email correspondence prior to your request for your survey to advise me that unless I can give him "all 10's" he wants me to "ignore the survey". Also he tries to lay a guilt tripe on me by saying that "anything less than a score of 10 can affect how I provide for my family." I can forward a copy of his email to you if you are interested. I would also like to know if Chris's email /communications are approved by your dealership? I would assume that he advises other costumers of yours with similar advise to your survey. With a great deal of frustration with my less than desirable experience with Cape Coral Chrysler dealership, More

service teck and everyone we talked to was great and the work on our jeep was completed quickly. they washed the car, asked if they could help with anything and gave us paperwork on jeep wave. 100 % please work on our jeep was completed quickly. they washed the car, asked if they could help with anything and gave us paperwork on jeep wave. 100 % pleased. EVERYONE GETS 5 STARS!!!!! More

I have been to this dealership many times since it opened and each time the service has been excellent down to the car wash on delivery. and each time the service has been excellent down to the car wash on delivery. More

a knowledgeable, friendly sales staff, Quentin Burgess helped make the deal for us, we ended up with the monthly payment we wanted. I highly recommend Quentin for your next purchase. helped make the deal for us, we ended up with the monthly payment we wanted. I highly recommend Quentin for your next purchase. More