Cape Coral Chrysler Dodge Jeep Ram - Service Center

The service department is great, the sales and GM team is horrible. I purchased a new 2024 grand Wagoneer, series III on Friday. Within an hour of driving it off the lot, the car broke down. They gave me a l horrible. I purchased a new 2024 grand Wagoneer, series III on Friday. Within an hour of driving it off the lot, the car broke down. They gave me a loaner and went to fix the car. All weekend they had it and no one contacted me, I had to continually text the sales rep about the car. I asked for a manager or GM to call me. They said they would and no one ever did. I contacted again on Monday, they said someone would be in touch and the car would be ready. Finally, in the afternoon Obi from service contacted me (he’s great!) and talked about what was going on. The car had another issue on Tuesday, I had to take it back into the dealership. Still no contact from a GM or manager even asking how to help or apologizing for the inconvenience. You buy a $120k car and except it to work at the very least and further if it doesn’t someone to at least reach out to help. Once they got our money from the sale, we were dead to them. Never buying from this dealership again, unless they revolutionize their customer service. More

I’m very please with the service and the follow up communication when ready for pick up communication when ready for pick up More

Lisa did great from the moment I got there with signing me in, getting the car taken care of and keeping me updated on the progress. me in, getting the car taken care of and keeping me updated on the progress. More

They charge me $260 over that for diagnostics they tell me I need a new computer try to charge me over $2000. I told him no got my own computer still doing the same exact thing come to find out the only pr me I need a new computer try to charge me over $2000. I told him no got my own computer still doing the same exact thing come to find out the only problem with my van my Chrysler 2014 Town & Country the battery terminal was a little loose that’s why it kept turning on and off and light flickering and all the problems and these people tried to tell me that I need a new ECM for over $2000 that Should have been the first thing they checked More

They took my jeep very fast and did everything to satisfy me with the repair and transportation. They also had deal with the extended warranty with success. me with the repair and transportation. They also had deal with the extended warranty with success. More

A fantastic service team and a great dealership. Quick wait times and great communication with the customers. Quick wait times and great communication with the customers. More

Lisa was very helpful. She made sure that her client was satisfied with the service.. She was also accommodating. She made sure that her client was satisfied with the service.. She was also accommodating. More

Felix did a great job, lots of knowledge, knew exactly what had to be done and took care of it what had to be done and took care of it More

They did a great job on my car and I’ll definitely come back when I need maintenance. back when I need maintenance. More

Employees are very polite and helpful. The inventory is stocked well. Service Advisor is polite and helpful. The dealership is bright and clean. Pricing is in line with most other deale The inventory is stocked well. Service Advisor is polite and helpful. The dealership is bright and clean. Pricing is in line with most other dealerships of the same size. I've been very happy, from my purchase to Service.. More