Cape Coral Chrysler Dodge Jeep Ram - Service Center

I was quoted between 3-$ 400 for a diognosyics on my 2018 Pacificia. Upon hearing estimate for repair I in formed the office I will take vehicle home and delay repairs .Paying for diogonystic it suddenly b Pacificia. Upon hearing estimate for repair I in formed the office I will take vehicle home and delay repairs .Paying for diogonystic it suddenly became $985. I am calling coporate to inform them of your questiionable practice. More

Tom was my original adviser and for over a week would never give me an update unless I texted him first. He either quit or got fired and said the service manager would be talking to me as my information never give me an update unless I texted him first. He either quit or got fired and said the service manager would be talking to me as my information was passed to him. Service manager didn’t call me he had someone else call me despite this being an abnormal case. Then the service manager finally stepped in and it was just as hard if not harder to get a hold of him unless I physically showed up to the dealership. After 37 days I received my car unresolved since Chrysler corporate wanted to be greedy and selfish. After my last two services I would not recommend this dealership. I also had to fix my door on both occasions I brought my car in for service as I explained the doors were special and they proceeded to make no note of it and obviously the message was never passed along. More

Truck was towed. No one knew where it was on lot. Took 3 days to find it even though your service employee took truck from the tow company owner Took over one month No one knew where it was on lot. Took 3 days to find it even though your service employee took truck from the tow company owner Took over one month to get the engine etc. very hard to get anyone to call me back to let me know status of my truck. I lost many lawn accounts due to the lack of attention in getting truck done. Then when engine is installed they tell me oh, there’s more we didn’t know about. Paid over two thousand dollars more. After you guys had my truck from 11/8. Very disappointed and frustrated More

Myself and one other vehicle we’re parked in service area took over 30 minutes for someone to ask what we needed then oil change two hours 45 minutes took over 30 minutes for someone to ask what we needed then oil change two hours 45 minutes More

Lisa addressed all of my maintenance concerns, provided me with progress reports along the way, got approval to proceed with needed maintenance, and was honest about which items needed to be addressed but me with progress reports along the way, got approval to proceed with needed maintenance, and was honest about which items needed to be addressed but could wait. I appreciated her straight forward approach. She did not attempt to up-sale me but provided a quote so I could comparison shop. It was a pleasure working with her. More

Mike is the best. I live in Naples and travel 1 hrs or more just to have my jeep serviced at your dealership. Ft Myers Jeep is ok Naples Jeep is the worst. You guys ar I live in Naples and travel 1 hrs or more just to have my jeep serviced at your dealership. Ft Myers Jeep is ok Naples Jeep is the worst. You guys are the best More

Bad customer service, didn’t do the rotation claiming they didn’t have the key for the rims, they should ask me, didn’t do the recall or give me some advice about it. Didn’t cover the seat or care inside they didn’t have the key for the rims, they should ask me, didn’t do the recall or give me some advice about it. Didn’t cover the seat or care inside the truck as other time before. More

Was told an hour and a half. Just under 3 hours. Not acceptable . Had to change later schedule. Just under 3 hours. Not acceptable . Had to change later schedule. More

Outstanding Felix Ramos want out of his way to make sure I was taking care of. I really was impressed. Thank you so much. I was taking care of. I really was impressed. Thank you so much. More

Great service little pricey for oil change and wipers tho. Was accurate on the wait time tho. Was accurate on the wait time More