Capistrano Mazda

Excellent customer service; great deal Over the Columbus day weekend I had the best sales experience at Capistrano Mazda as I purchased a brand new 2018 Mazda CX-9. The team I worked with w Over the Columbus day weekend I had the best sales experience at Capistrano Mazda as I purchased a brand new 2018 Mazda CX-9. The team I worked with was AJ in Internet Sales, Moe Sales Manager, Chris and Rene in Finance. I had previously bought a car from Capo VW (same owner, same location) and I had a great experience as well. This was several years ago when I got a Passat. Let me tell you that these guys are incredible, totally awesome to work with, really straightforward, honest and they delivered whatever they promised. I believe I got an awesome deal and you cannot beat the sales and the customer service I received from them. I felt completely valued as a customer, well cared for, in other words I received Lexus style sales and service at a Mazda dealership. And let me tell that's really something these days. Thank you guys for such an awesome experience at your dealership and for being so attentive. I really appreciate that. So if you're in the market for new Mazda go see the team at Capistrano Mazda. Thanks AJ, Moe and Rene/Chris. More

Zoom Zoom Terrific A.J. provided a seamless car buying experience. We got a great deal on both the new car and our trade in. A.J. really knows the CX-9 and gave us a tho A.J. provided a seamless car buying experience. We got a great deal on both the new car and our trade in. A.J. really knows the CX-9 and gave us a thorough "crash" even syncing our phones. This is a sophisticated and well thought out vehicle that's a treat to drive. We couldn't be happier and want to thank all the staff including Kevin, Paul, Renee and Genesis. More

FANTASTIC service department The service department was friendly and helpful from the moment I pulled into Capistrano Mazda. I was having trouble with one of my daughter's CX-5 t The service department was friendly and helpful from the moment I pulled into Capistrano Mazda. I was having trouble with one of my daughter's CX-5 tail lights and Fredy Campos was there to greet me. He went out of his way to help me with the light and inspect everything to be sure I pulled out and everything was working 100% perfectly. He was dedicated to showing me a good experience and also professionally handling the problem with my daughter's car. I could not thank him enough and am pleased to write him the most outstanding review!!! More

Excellent Customer Service I love bringing my Mazda to Capo Mazda for service. The guys there are always amazing to work with and give me a fair deal. Alec Raetz went above and I love bringing my Mazda to Capo Mazda for service. The guys there are always amazing to work with and give me a fair deal. Alec Raetz went above and beyond for me with a recent issue with my CX-5 and they always are super fast with my maintenance work. More

New Batteries for Key Remote Just needed new batteries for my key remote but I was very impressed with Fredy's dedication to customer service and professionalism ( little things t Just needed new batteries for my key remote but I was very impressed with Fredy's dedication to customer service and professionalism ( little things that count) - Thank you More

Most surprising experience with auto repair I contacted Mazda to order a new fob for my daughter's Mazda 3. After giving the VIN to a couple different people and being quoted a few different pr I contacted Mazda to order a new fob for my daughter's Mazda 3. After giving the VIN to a couple different people and being quoted a few different prices, I went to get the fob with a less than pleasant attitude. Once again, I felt I was being ripped off. To my surprise, Fredy took my broken fob, asked to check it, removed a piece of paper from the battery (which a sales person at Auto Zone installed for me), and boom...fixed. He saved me somewhere between $175 and $230, different quotes I received. I could not believe it. No technician ever regarding any electronic has ever taken the time to actually save me money. Fredy is the most honest, friendlies, knowledgeable customer service person I have ever encountered. Even thought I feel dealerships charge a bit more for repairs than other service shops, I will be having all my service done here because trusting someone is priceless! More

Fredy Campos should be your 'Director of First Impressions' This was the first time my car was serviced at a dealership in a long time, so first impressions meant a lot and Fredy was top notch. He was the first This was the first time my car was serviced at a dealership in a long time, so first impressions meant a lot and Fredy was top notch. He was the first person to greet me as I pulled up to the service area, had a friendly manner, and was courteous and thorough with any questions I asked. Other first impressions: the pleasant waiting area, the complimentary car wash, convenient online appointments for service – all added up to my experience at Capistrano Mazda being a great one. I'll be back. More

Great Experience Our deal at another OC Mazda dealership had gone bad so I contacted Capistrano Mazda to see if they could save the deal. AJ got back to me in minutes Our deal at another OC Mazda dealership had gone bad so I contacted Capistrano Mazda to see if they could save the deal. AJ got back to me in minutes and with the help of Moe gave us an even better deal. They had our CX-5 in stock and the process was very easy from start to finish. Thank you to AJ and Moe. You and Paul in finance did exactly what you promised. 5 stars to all of you at Capistrano Mazda. Bob W. More

Fredy Campos Did A Great Job Came in for a recall service & to check my brakes. Recall accomplished and brakes were fine! Found a nail in my tire & got it fixed. Effortless and pr Came in for a recall service & to check my brakes. Recall accomplished and brakes were fine! Found a nail in my tire & got it fixed. Effortless and professional - Thanks! More

Best Auto Buying Experience The team at Capistrano Mazda is TOP NOTCH. I can't thank AJ, Moe, and Kevin enough for the excellent service we received. We knew we wanted a Mazda3 h The team at Capistrano Mazda is TOP NOTCH. I can't thank AJ, Moe, and Kevin enough for the excellent service we received. We knew we wanted a Mazda3 hatchback, they had the the car we wanted, and we were in and out within 90 minutes. They were considerate, not pushy AT ALL, and made sure we got exactly what we needed at a great price. I HIGHLY recommend this team if you're in the market for a new car. And we LOVE our new Mazda. More