Capistrano Mazda

Great experience with sales and service My wife and I had a great experience start-to-finish with Katrina in sales, and then Fredy in the service department. Katrina was super responsive to My wife and I had a great experience start-to-finish with Katrina in sales, and then Fredy in the service department. Katrina was super responsive to my first online inquiry regarding a lease on a 2016 CX-9, and we were able to come to terms online before we even went to the dealership. She even took photos of the car and emailed them to me. Once at the dealership, she made the process super efficient because we had our 1yo daughter with us who gets bored easily :) After we brought the car home, I noticed a small ding/dent in the front right fender, so I contacted Katrina and she put me in touch with the service department to take care of the "lot damage" that we hadn't seen when we took delivery. Once I made the appointment and dropped off the car, Fredy in the service department had me in and out in a loaner vehicle within about 10 min. Then, because we live about 40mi from the dealership, he let me keep the loaner car until the following weekend so we wouldn't have to fight LA/OC traffic during the week. Overall, I'm very impressed with this dealership and will probably be a long time customer. More

Fredy Campos Great and Efficient service from Fredy Campos! Fredy, replaced both my fob batteries in a quick and timely manner. Thank you Fredy! And also, glad Great and Efficient service from Fredy Campos! Fredy, replaced both my fob batteries in a quick and timely manner. Thank you Fredy! And also, glad it was a free service, way to go Mazda with the sweet perk! More

Best Customer Service i have ever experienced at a Dealer In summary: -I will only come to this dealer for my Mazda even though it is 30 miles from where i live and there are two other Mazda dealers within 5 In summary: -I will only come to this dealer for my Mazda even though it is 30 miles from where i live and there are two other Mazda dealers within 5 and 10 miles. The below points summarize why: -Technicians at this dealer know there Mazda's inside out even older and rare to come by models (2006 Mazda RX8). Details in my story below. -Services specialists at this dealer are not sales people trying to inflate your bill by selling you things you don't need, your wallet is treated as if it was their own. Details in my story below. -You are treated like a family member and everyone is professional, helpful, smiling and going the extra mile to keep you satisfied. Details in my story below. -You ore offered a courtesy car, even for a simple oil change! -Saying that prices are competitive is an under statement, they are at least 50% below competitors based on my experience. Details in my story below. Long story short, i have a 2006 out of country Mazda RX-8 with a modified cold air intake. It failed the smog test at a thrid party smog station. This started my journey from one mazda dealer to another to get the situation fixed. From dealers with technicians not understanding what they need to do and claiming the only way is to put it back to factory to dealers that claim they know what needs to be done and have you chasing after them to get an estimate... In summary i suffered to get answers only to find out that they were incorrect and i was being ripped of because technicians lack of expertise and dealer greed. I am so Glad i decided to drive all the way to Mazda Capistrano. Fredy Campos, steped out from behind the counter brought a technician to take a look and within 5 minutes from being at the dealer i had a quote, (arround 480$ while the 2 other dealers quoted me, 1700$ and 1900$ after 2 weeks of follow up and chasing). It has been a while that my car hadn't been serviced, and other dealers where trying to push 30K mile service packages for 400$, Fredy said we shal do a simple oil check and inspection, if we find things that need your attention we will call and inform you... I was offered a courtesy car to keep while the missing parts were received and the job completed, got a Mazda 6 with only 10 Miles on it. Other dealer didn't offer courtesy cars, they actually said i had to rent it!! The battery on my remote was dead, Freddy on the spot popped in a new battery, that i was not even charged for. The Moto at Mazda Capistrano is smileage guaranteed, in all honesty i am still smiling. More

Great experience Talked to a lot of dealerships via internet. They are absolutely the best. No pressure sales and just honest and easy to purchase. Best service an Talked to a lot of dealerships via internet. They are absolutely the best. No pressure sales and just honest and easy to purchase. Best service and experience in 30 years of car purchases. More

efficient and friendly I needed to change the battery on my keyless entry system , Freddy replaced the battery on the key and the spare key and showed me how to start the ca I needed to change the battery on my keyless entry system , Freddy replaced the battery on the key and the spare key and showed me how to start the car if the battery on the key was to weak to do it .This took 10 minutes with no wait time . More

Bought a new car and had a great experience Just bought a new car and it was the most stress free experience I've had. Diego Blakeley, thank you for making it a pleasant and comfortable experie Just bought a new car and it was the most stress free experience I've had. Diego Blakeley, thank you for making it a pleasant and comfortable experience! Paul in finance was also awesome. I now have a new 2017 Mazda 3 and couldn't be more happy! Again, Diego, Moe and Paul....thanks so much! Joan Molly Green Laguna Niguel Happy Customer More

Walk in Service Well, my son had a broken side view mirror on his Mazda car. He is out of town and left his car with me. I could not bring myself to let him drive a c Well, my son had a broken side view mirror on his Mazda car. He is out of town and left his car with me. I could not bring myself to let him drive a car in this condition. So, I have stopped by Capistrano Mazda to check what would be the cost and time expectation for this repair. Not only the parts department had the part in stock but also Mr. Fredy Campos wend with me outside (during rain) and installed that part for me. I was very pleased and surprised by this level of service. Thank you Capistrano Mazda and Mr. Campos. Sincerely, Derek More

very courteous I went in to get my key less entry fixed. Freddy hooked me up with some new batteries free of charge. I was in and out in 5 minutes! I went in to get my key less entry fixed. Freddy hooked me up with some new batteries free of charge. I was in and out in 5 minutes! More

Great Experience at Capistrano Mazda My husband and I recently purchased a Mazda from Capistrano Mazda. Our entire experience was wonderful. Our sales person, Diego, was fantastic. He was My husband and I recently purchased a Mazda from Capistrano Mazda. Our entire experience was wonderful. Our sales person, Diego, was fantastic. He was patient, honest, and knowledgeable. We appreciated his help and we trusted him. We took a month to evaluate our options and found Capistrano Mazda offered us the best trade in value for our car, as well as the best options for purchasing/leasing our new car. We cannot say enough good things and are very pleased with our new CX 5. More

Great experience We got a great deal from this dealership, and the people are absolutely nice here. Diego was facilitating with our purchase, and he gave it all to mak We got a great deal from this dealership, and the people are absolutely nice here. Diego was facilitating with our purchase, and he gave it all to make sure it was a smooth purchase. Chris was very upbeat and makes the financial and paperwork fun (who would have known governmental and payment can be fun?). We never met Tom, but thank you for helping with our paperwork with the bank and Mazda USA. This place is lovely. More