Capistrano Mazda

Easy and painless Diego was very easy to work with and the staff made the experience for my wife and I very enjoyable. They were honest, informative, professional and f Diego was very easy to work with and the staff made the experience for my wife and I very enjoyable. They were honest, informative, professional and friendly. 10/10 would recommend. More

Great Informative Purchasing Experience I'm very particular when it comes to customer service I receive while making a big purchase or decisions. My husband and I are expanding our family la I'm very particular when it comes to customer service I receive while making a big purchase or decisions. My husband and I are expanding our family later this year and needed a new car to support our growing family. Getting ready to be new parents can be very stressful and we felt that purchasing a Mazda at Capistrano Mazda was one of the easiest decisions and purchase we've made since the beginning of our pregnancy. I can write a very long review telling you why I had such a great experience with Marcin but I'll limit myself to three main points: 1. Information During the entire process, I didn't feel like Marcin was trying to "sell" me a car. It felt like he was a partner during the different stages of my inquiry, decision, evaluations and final purchase (in this case lease). He was able to give me information and details regarding each vehicle (Mazda 6 vs. CX-5). He gave me comparison of features in different trim levels (Sport vs. Touring vs. Grand Touring). I felt like I was very well informed during each stage of my decision making process with Marcin's help. Marcin was also able to provide me additional information regarding the vehicles that was not listed on the Mazda websites. 2. Availability We had call the dealership ahead of time to let them know we'll be coming on Saturday morning. When we got to the dealership, Marcin was ready to greet us. We also appreciated the General Sales Manager, Tom Deering, coming out to greet us as well. We felt like we had the full support of the dealership. After we completed our lease agreement and shook hands. Marcin told us to contact him (text or phone) if we have any questions - even if it's a question about how to use the technology on the car or what a certain dashboard light means. 3. Customer Service We were at the dealership from around 10AM until around 3PM in the afternoon. It took longer because I had a lot of questions in which Marcin was very patient and answered them all. Since I'm pregnant, I really needed some food/water during the transaction. Marcin brought me water, popcorn and candy to munch on while I was reviewing the leasing/purchasing options with my husband. Marcin called us the next day to make sure everything went well with the new car after we left the dealership. Marcin have offered to help me put on the new license plates when my license plates arrive in the mail. I had a very good experience at Capistrano Mazda. I'd recommend them to anyone who's looking to purchase a car. More

Helped Us Tremendously! Our tire pressure light went off while driving from LA to San Diego, so we stopped by Capistrano Mazda on the way. They found the reason for the warn Our tire pressure light went off while driving from LA to San Diego, so we stopped by Capistrano Mazda on the way. They found the reason for the warning light (nail in the tire), patched it quickly, and even washed the car - all with great service and for a very reasonable price! Highly recommended! More

Great first car buying experience! I was buying my first car and Diego was great with informing me and my family with the best rates, also Moe was so helpful and made the experience so I was buying my first car and Diego was great with informing me and my family with the best rates, also Moe was so helpful and made the experience so exciting for me. Loved them! More

Customer service Excellent customer service! Thank you Fredy Campos! I was very frustrated with the customer service at another Mazda dealership. Freddy was polite, co Excellent customer service! Thank you Fredy Campos! I was very frustrated with the customer service at another Mazda dealership. Freddy was polite, courteous, took time to diagnose the radio problem, and fixed the problem. More

Superb Car Buying Experience Had a great experience buying my new Mazda 3 hatchback yesterday. I love that the actual price was listed on the website so there were no surprises wh Had a great experience buying my new Mazda 3 hatchback yesterday. I love that the actual price was listed on the website so there were no surprises when it came down to signing paperwork. I worked with Whitney who was very knowledgeable about all the great features on my vehicle. She was also one of the nicest folks you will ever meet. The finance guy Joey was also very nice and super efficient. Everyone seemed super nice, we met the service manager Fredy who gave us his card and told us if any lights ever come on, on the dash that we could take a photo and email him for advice. What an awesome operation this dealership is. So glad I decided to believe what people are saying and make the 40 mile drive from Long Beach! Thank you Cap Mazda team! More