Capistrano Mazda | Page 121

They kept it real To give some background: I am a first time car buyer through a dealership. My previous cars are from family or family assisted through Craigslist. So To give some background: I am a first time car buyer through a dealership. My previous cars are from family or family assisted through Craigslist. So when my 1997 Rav 4 finally kicked the bucket, I wanted a reliable and certified used car, instead of doing the whole sketchy Craigslist thing, especially without a mechanic friend to come with me. So taking my friends' advice to go try cars in the make, style, and type I liked. I had a hodge-podge of an experience. At one set of dealers the salespersons were friendly, and at others I got pigeonholed into what they think I could afford and was shown crap. Being a female too, all the reps second guessed me and tried to avoid me taking a look under the hood or inspecting the trunk for a spare. Having an older car teaches you to appreciate those details. My significant other all the while was helping me take notes, being morale support, my designated man, and researcher. He found a few used Mazda 3s, since the 2017 one I test-drove was what I ended up comparing everything to, at the dealership in San Juan Capistrano, which is down the way from our home. We get there, but they were busy! Which makes sense, because their staff was so nice! Easy to work with, and absolutely pleasant and accommodating! The first person we ran into, Diego, ended up being our rep. Oh man! Diego was a breathe of fresh air after a long day of car hunting (10am to 6pm!). Diego was cordial, polite, never blinked an eye at my need to investigate, and encouraging of a test-drive. Just a down-right cool dude. He was straight forward and transparent with my man's and my questions. I ended up falling in love with the car. The paperwork process was painless, no real haggling was necessary, and the finance team was understanding. My experience is a testament to the importance of transparency and good humans make good sales people. In the end Chris from finance had us rolling, and took care of me with a good deal. All-in-all: I am coming back for service in the future and I could have beer at the end of the day with these dudes. More

Fredy Campos as Capistrano Mazda ensured that my family's cross-country drive went smoothly by fixing our Mazda M3's heater element. Thank you, Freddy, we would n as Capistrano Mazda ensured that my family's cross-country drive went smoothly by fixing our Mazda M3's heater element. Thank you, Freddy, we would not have been able to make the drive safely this winter without your kind, swift assistance! More

Great experience I had a great experience buying a new car at Capistrano Mazda. It was easy and fast, and I couldn't be happier with my new car. I had a great experience buying a new car at Capistrano Mazda. It was easy and fast, and I couldn't be happier with my new car. More

Above and Beyond to provide the Best Service I had a great experience working buying my new Mazda 6 from Capistrano Mazda. Before I arrived I negotiated the best price with Marcin and then came i I had a great experience working buying my new Mazda 6 from Capistrano Mazda. Before I arrived I negotiated the best price with Marcin and then came in to do the paperwork. From the very first phone call to the handover of my new vehicle Marcin provided the best level of customer service. He made the process effortless and enjoyable. Marcin, Paul and the team at Capistrano Mazda were very responsive to my particular needs and delivered the best car buying experience. When it came time to collect my new Mazda 6, Marcin took the time to explain the different features of the car. He showed true passion for his job and obviously enjoyed the experience of helping his customers. I would highly recommend Capistrano Mazda as the place to shop for a new Mazda. More

Easiest purchase ever My husband is in the business, so we buy cars differently. We negotiate the deal ahead of time and come in and do the paperwork. Because of this we My husband is in the business, so we buy cars differently. We negotiate the deal ahead of time and come in and do the paperwork. Because of this we often get the "3C" delivery; "See the Car, See the Keys, C ya". Not here. AJ took the time to explain everything to me, he made sure I knew how things worked before I left the lot. he made sure I knew I had his cell phone and told me if I had any questions to call him. Kevin in Finance was great, explained all the options to me, made the process as painless as possible. The deal started with Moe who was professional though the whole process. The exact car I wanted was actually sitting in the MV Mall, once we had a deal, he made sure it was back at the dealership when I was able to come pick it up. When I pulled in and saw it sitting there with a "Do not Sell" notice on the windshield, that made my day. I am so happy with this dealership that I will be coming here for service, even though I have other Mazda dealers closer to my home. These 3 sold me on Capo Mazda completely. More

Great experience with sales and service My wife and I had a great experience start-to-finish with Katrina in sales, and then Fredy in the service department. Katrina was super responsive to My wife and I had a great experience start-to-finish with Katrina in sales, and then Fredy in the service department. Katrina was super responsive to my first online inquiry regarding a lease on a 2016 CX-9, and we were able to come to terms online before we even went to the dealership. She even took photos of the car and emailed them to me. Once at the dealership, she made the process super efficient because we had our 1yo daughter with us who gets bored easily :) After we brought the car home, I noticed a small ding/dent in the front right fender, so I contacted Katrina and she put me in touch with the service department to take care of the "lot damage" that we hadn't seen when we took delivery. Once I made the appointment and dropped off the car, Fredy in the service department had me in and out in a loaner vehicle within about 10 min. Then, because we live about 40mi from the dealership, he let me keep the loaner car until the following weekend so we wouldn't have to fight LA/OC traffic during the week. Overall, I'm very impressed with this dealership and will probably be a long time customer. More

Fredy Campos Great and Efficient service from Fredy Campos! Fredy, replaced both my fob batteries in a quick and timely manner. Thank you Fredy! And also, glad Great and Efficient service from Fredy Campos! Fredy, replaced both my fob batteries in a quick and timely manner. Thank you Fredy! And also, glad it was a free service, way to go Mazda with the sweet perk! More

Best Customer Service i have ever experienced at a Dealer In summary: -I will only come to this dealer for my Mazda even though it is 30 miles from where i live and there are two other Mazda dealers within 5 In summary: -I will only come to this dealer for my Mazda even though it is 30 miles from where i live and there are two other Mazda dealers within 5 and 10 miles. The below points summarize why: -Technicians at this dealer know there Mazda's inside out even older and rare to come by models (2006 Mazda RX8). Details in my story below. -Services specialists at this dealer are not sales people trying to inflate your bill by selling you things you don't need, your wallet is treated as if it was their own. Details in my story below. -You are treated like a family member and everyone is professional, helpful, smiling and going the extra mile to keep you satisfied. Details in my story below. -You ore offered a courtesy car, even for a simple oil change! -Saying that prices are competitive is an under statement, they are at least 50% below competitors based on my experience. Details in my story below. Long story short, i have a 2006 out of country Mazda RX-8 with a modified cold air intake. It failed the smog test at a thrid party smog station. This started my journey from one mazda dealer to another to get the situation fixed. From dealers with technicians not understanding what they need to do and claiming the only way is to put it back to factory to dealers that claim they know what needs to be done and have you chasing after them to get an estimate... In summary i suffered to get answers only to find out that they were incorrect and i was being ripped of because technicians lack of expertise and dealer greed. I am so Glad i decided to drive all the way to Mazda Capistrano. Fredy Campos, steped out from behind the counter brought a technician to take a look and within 5 minutes from being at the dealer i had a quote, (arround 480$ while the 2 other dealers quoted me, 1700$ and 1900$ after 2 weeks of follow up and chasing). It has been a while that my car hadn't been serviced, and other dealers where trying to push 30K mile service packages for 400$, Fredy said we shal do a simple oil check and inspection, if we find things that need your attention we will call and inform you... I was offered a courtesy car to keep while the missing parts were received and the job completed, got a Mazda 6 with only 10 Miles on it. Other dealer didn't offer courtesy cars, they actually said i had to rent it!! The battery on my remote was dead, Freddy on the spot popped in a new battery, that i was not even charged for. The Moto at Mazda Capistrano is smileage guaranteed, in all honesty i am still smiling. More

Great experience Talked to a lot of dealerships via internet. They are absolutely the best. No pressure sales and just honest and easy to purchase. Best service an Talked to a lot of dealerships via internet. They are absolutely the best. No pressure sales and just honest and easy to purchase. Best service and experience in 30 years of car purchases. More

efficient and friendly I needed to change the battery on my keyless entry system , Freddy replaced the battery on the key and the spare key and showed me how to start the ca I needed to change the battery on my keyless entry system , Freddy replaced the battery on the key and the spare key and showed me how to start the car if the battery on the key was to weak to do it .This took 10 minutes with no wait time . More