Capistrano Mazda

Mazda 3 From the time we test drove a month ago with AJ to the day we finalized lease agreement, Whitney and the dealership were extremely helpful, answered a From the time we test drove a month ago with AJ to the day we finalized lease agreement, Whitney and the dealership were extremely helpful, answered all questions and definitely not the typical pressure dealership to just make a sale!! Highly recommend! More

Attentive, respectful dealer that's willing to work! This was my first car in 12 years...my parents had bought the last one. Needless to say, I had never really worked with a dealer. I had been looking a This was my first car in 12 years...my parents had bought the last one. Needless to say, I had never really worked with a dealer. I had been looking at a new car for awhile, and had visited several dealers, and was alternating between nervous (dealers that came on incredibly strong), frustrated (dealers that won't deal), and irritated (dealers that didn't know a thing except that they need to move "x" widgets by "xx/xx/xx date"). Everyone at Capistrano Mazda was fantastic to deal with. Katrina Brown was my salesperson, and she was easily the most easygoing, friendly, knowledgeable, and accommodating salesperson I had dealt with. She was quick to respond to e-mails and very transparent with her quotes, proving that she was able to work with data from other dealers. Not once did she outrightly dismiss a quote from another dealer or an offer from me. Every idea was entertaining, and every counteroffer was neatly broken down. I did have a trade in...a rather old trade in. Now, while the trade in still looked great, ran great, and had lots of options, it was still old and had lots of miles. Katrina did not give me any runaround about how much Capistrano Mazda could offer: She was very clear that the maximum was between $100 to $200, and she apologized a lot for any offense caused. I thought this was really kind, not because I was offended (I realized it was worth more in memories than it was on the market!), but because she wanted to keep my business without scaring me off. I also appreciate that Capistrano Mazda isn't trying to roll the cost of trade ins into their new vehicle sales. Other dealers offered as much as $1000 with higher MSRPs on new cars. However, Katrina proved that she was interested in the most advantageous deal for me by suggesting CarMax (why hadn't I thought of that?). I drove there, got an offer for $2000, and I was now even closer to a new car. With a few more quotes, and some e-mails from Moe Afzal, I was able to get a fantastic offer on an MX-5 Club with the Brembo/BBS package that was very, very good. Honestly, what clinched the deal, what made me decide that I wanted to visit Capistrano Mazda and Katrina, was the YouTube video she posted the next morning. A beautiful jet black MX-5 with the options I wanted as on the lot, and in the morning, I got a fantastic walk around with the car addressed to me. Even though making and posting a YouTube video isn't necessarily hard, it was definitely an interesting way to personalize the experience for me and far beyond what any other dealer had done. I appreciated it, and I was ready to go. Throughout the entire process at the dealership, I was given space to discuss things with my partner, very clear breakdowns of the offer, and a friendly staff. I can't stress enough how important was to not have to be in the ridiculous "Let me go speak to my manager" back and forth and all of the silliness that entails. It was just such a positive, clear experience. I honestly felt that Katrina was my representative to the sales manager, and she was doing what she could do get me the best offer for me. Clearly, Capistrano Mazda was getting *something* out of the deal, but I really never felt like they were trying to extract whatever that was from me. They wanted to move a car for a competitive price. I need to add here that Katrina was easily the most knowledgeable salesperson about the Mazda MX-5, and I think about Mazda's entire lineup in general. Too many times at these dealers, you get salespeople that are really just interested in their numbers and couldn't care any less whether they were selling sports cars or tractors. Katrina knew specifications, the difference between trim levels, where all of the storage locations were scattered throughout the car, the different color options, the design history...she really knew about it! Whether this comes from a genuine interest in the car or a genuine interest in the job, I don't know...but the information was there. There were dealers that had no idea about horsepower, why the car was designed the way it was...and yet still tried to sell me the car! Katrina not only knew, but was able to have a good discussion about the merits of the vehicle. I honestly didn't need anyone to "sell" it to me, but Katrina was a fantastic partner to talk about the car with. Her knowledge made it feel like I was talking to someone who cared, rather than someone who could be selling Fords or Mazdas, used Saturns or Ferraris. I finally agreed to a fantastic deal, really, and everything moved quickly from there. The Finance Department (Paul Clark) was super fast, especially since I had my own financing. Nothing was pushed, no one tried to up-sell on a high interest rate loan or warranties. Of course, the warranty was offered (they wouldn't be doing their job if it hadn't been offered), but once it was turned down, it was all paperwork from there. Also, what was really cool, is that Katrina, Moe, and the manager seemed just as excited as I was. Katrina took a selfie of all of us for herself, Moe seemed to be smiling (I know, I know, they just sold a car, but I can't imagine this was totally new, so I think they were seriously glad), and even the owner stopped by! Of course, I was a little distracted at that point, so I didn't really talk to him as much as I should have. Then it was time to go! If you're looking for a new Mazda in Southern California, I think this is the place to go, and I hope that Katrina Brown is your salesperson! I couldn't recommend this place enough for taking a stressful experience and turning it into once where I felt like a winner. Thank you Capistrano Mazda, and thank you Katrina! More

Best Car Dealership to purchase your next car! After so many car dealerships that I have been to, I can definitely say that Capistrano Mazda Dealership really has the "un-dealer" type of relatioshi After so many car dealerships that I have been to, I can definitely say that Capistrano Mazda Dealership really has the "un-dealer" type of relatioship mission with their customers and that is a great thing because of their smileage pricing program (they never charge more than the car's Manufacturer's Suggested Retail Price)!!! I have been in contact with Marcin a few weeks before I came in because I really like to know more about the car that I wanted to purchase and do my research. He gave me a lot more information that I needed (he even sent me a custom video with the car!) and you can feel that he has that burning passion to help other people! When I finally came in, Diego greeted me right away, helped me test drive the car and answered more questions that I had. While working with the price of the vehicle, Moe and Diego helped me even lower down the price of the new car through the loyalty discount program and also for being in the United States Navy! I am very thankful for them because I was able to buy the car that I wanted without having to worry about paying more than I should. I would like to thank Joe(also a Manny Pacquiao fan) for his patience for helping me fill out all those financing paperwork! After making the purchase, Marcin walked me through the different features of the car and spent another hour or two giving me more information (i.e, Free satellite radio activation, Bluetooth, Navigation, etc.) and he didn't have to do that! By the way, the car that I purchased was the none other than 2016 Mazda Miata MX-5 4th generation! Very fun car to drive! Go to this dealership now! More

Fredy Campos and Hector Arvizu gave great customer service! I brought my Mazda MPV in for service. Fredy took care of me right away and Hector made sure my Mazda was in tip top shape. Great service as always. W I brought my Mazda MPV in for service. Fredy took care of me right away and Hector made sure my Mazda was in tip top shape. Great service as always. Will recommend to my friends in South Orange County. More

My New Mazda I can't say enough about the wonderful service I received at Capistrano Mazda. Many thanks to Marcin and Tom- they really made this experience so pos I can't say enough about the wonderful service I received at Capistrano Mazda. Many thanks to Marcin and Tom- they really made this experience so positive and there was no pressure! I am so so happy with my new Mazda 3! More

bought a new Mazda cx-5! Katrina and Tom made the purchase of my vehicle painless and enjoyable! They also got my price to within 10% of what I wanted. Great business! Katrina and Tom made the purchase of my vehicle painless and enjoyable! They also got my price to within 10% of what I wanted. Great business! More

Great job by Katrina and Marcin Met with Marcin first and he did a great job with inial questions and next day follow up. Came back a few days later and purchased the new Mazda 6 wit Met with Marcin first and he did a great job with inial questions and next day follow up. Came back a few days later and purchased the new Mazda 6 with Katrina who did a fantastic job. More

Freddy Campos in Service department Freddy has been amazing! He has been extremely helpful, professional, knowledgeable and so caring and friendly! I always want to get my services done Freddy has been amazing! He has been extremely helpful, professional, knowledgeable and so caring and friendly! I always want to get my services done with Capo Mazda because of him!! More

Best Dealership EVER I've never been to a dealership where I felt more like an important individual. Katrina our car salesperson was thorough, patient and so so kind. Sh I've never been to a dealership where I felt more like an important individual. Katrina our car salesperson was thorough, patient and so so kind. She explained every little facet of our new car and did it with a smile on her face and a hug for me when she was done. This gal knows her stuff!! Moe was fantastic in getting us processed quickly and efficiently and the finance department was quick and thorough. We absolutely LOVE our new CX5 and we are directing everyone we know to go over to Capistrano Mazda! More

Excellent experiece Having purchased many new cars from several dealerships I was truely surprised how fast and easy the process was at Capo Mazda. Previously to coming i Having purchased many new cars from several dealerships I was truely surprised how fast and easy the process was at Capo Mazda. Previously to coming in I researched my car (2016 Mazda Mx5) using True car and by contacting the many Mazda dealers in the area. Capo Mazda gave me my best deal. I primarily dealt with Diego (my salesmen) also with Tom Deering and Paul in finance. All were friendly,knowledgeable and helpful. Including in my purchase was a 1 year free maintanace package which was nice. Overall I rate Capo Mazda 5 stars. Very pleased. Thank you guys. More