Capistrano Mazda

2016 Mazda 6 GT purchase I came into the dealer looking at a CX5 but quickly realized that the Mazda 6 would better suit my life style. I was greeted by Mo the Sales Manager w I came into the dealer looking at a CX5 but quickly realized that the Mazda 6 would better suit my life style. I was greeted by Mo the Sales Manager who said that Katrina Brown would assist me with any questions and test drives. Both employees were service oriented non pressure and professional. I also went to two other dealers in OC (both Mazda) and felt most comfortable with the environment and staff at CapoMazda. They took great care of me, had the car ready washed, gassed, and detailed and out of finance within an hour. Unreal and kudos to everyone there. More

Best Mazda dealership in Orange County. I worked with Katrina Brown on a lease of a CX-5. She is the best. I contacted Katrina by email and let her know what I needed and what other deal I worked with Katrina Brown on a lease of a CX-5. She is the best. I contacted Katrina by email and let her know what I needed and what other dealers were offering. She took a quote from another dealer that I was close to accepting and beat it with no questions asked. I couldn’t make it down the dealership for a few days because of work and obligations at home but Katrina kept in contact and was super quick and happy to answer any questions that I had. I was able to email Katrina a lot of the paperwork that needed to be done to make the whole process as efficient as possible. When I finally made it to the dealership my CX-5 was waiting out front, fully detailed and ready to go. I signed a few more documents and then went to the finance department which was a painless experience as well. Katrina then went over all the features of the CX-5 with me, gave me a voucher for 1 year of free maintenance, and I drove off a happy customer. If you are in the market for a Mazda get in contact with Katrina now. She is super friendly and a pleasure to work with!! More

AJ was the best, very professional and nice. I went into Capistrano Mazda to purchase a car for my daughter. She is 18 and will be making the payments herself. We told them how much we had to put I went into Capistrano Mazda to purchase a car for my daughter. She is 18 and will be making the payments herself. We told them how much we had to put down and what we wanted her payments to be. Moe Afzal the Sales Manager and AJ, (our salesmen) were fantastic. We bought the Mazda 3 and we love it!! I actually like it better then my VW sport wagon. It drives so smooth and gets 41 miles to the gallon. I highly recommend AJ, he was so helpful and knowledgeable without being pushy. I've bought several new cars before and have never had the wonderful experience we had at Capistrano Mazda. When I'm ready for a new car I will for sure be going to Capistrano Mazda and purchasing a car from them. If I could give them 10 stars I would!! Cathi Chaney More

Great Service! This is the second time I've had my car serviced by at Capistrano Mazda. Fredy Campos is always very efficient, pleasant and knowledgeable -- a pleasu This is the second time I've had my car serviced by at Capistrano Mazda. Fredy Campos is always very efficient, pleasant and knowledgeable -- a pleasure to do business with. He explains what is wrong, and calls to provide a full estimate after a technician has examines my car before beginning any work. More

Great experience I came today because my ring got lost inside the shift area, and talked to Freddy Campos who immediately knew what to do. The wait was very short and I came today because my ring got lost inside the shift area, and talked to Freddy Campos who immediately knew what to do. The wait was very short and everybody was so nice! Other dealers told me it was 3-4 hrs job and over $300 estimate. SO GLAD!!!! I stopped here. Highly recommended. More

AJ is the best! Go buy from him! After walking out of a different Mazda dealership last summer because of their attitude and having a terrible experience at a Toyota dealership a coup After walking out of a different Mazda dealership last summer because of their attitude and having a terrible experience at a Toyota dealership a couple of days later when I leased a car for my wife, I was not looking forward to walking onto another car dealership lot. Especially being in sales myself for 14 of the last 15 years, the last thing I wanted to do was talk to a salesman. I met AJ Jamshidi on Saturday when I stopped by with my daughter. We was kind, nice, and not pushy at all. Great change of pace. My main criteria was getting a smaller car (I drive a Chevy Tahoe) but a car that I could still fit my 3 surfboards in. I didn't have my surfboards on me when I visited AJ the first time so I was grateful when I opened my email that night. Being in sales myself, I appreciated that he knew my need, addressed my need, and solved my need. His email contained a video of him with the cars that I previewed that day as well as recapping our conversation, but the best part of the video was him lying down in the back of the hatchback with one of the back seats down showing me that he's almost six feet tall and he fits so my surfboards would definitely fit. Literally, one of the funniest things I've ever seen but extremely effective. Great sales skills right there addressing the customer's (me) needs. I'm guessing that certain dealerships encourage their sales people to send these videos, but regardless, the creativity that he showed, his knowledge of the cars that I was looking at, and his overall attitude were the reasons I went back to buy from him. I've showed his video to many other salespeople at my work and they loved it. At the time to negotiate and close the deal, I dealt with Moe. Very professional, didn't feel pressured at all and we walked out with what we thought was a fair deal. Believe both sides won on this transaction. Only complaint is that we got there late on a Sunday and there was only one person doing the financial paperwork so it took a long time to finally sign paperwork after we negotiated our deal. Apparently, there were two other deals happening at the same time and only one person handling paperwork which was frustrating. This dealership will have my business for life after this pleasant experience and I will look for AJ first, I recommend you do the same. More

Wonderful Experience Top to bottom a class organization. They were kind and helpful. The professionalism is unmatched. I would strongly recommend a visit there to consider Top to bottom a class organization. They were kind and helpful. The professionalism is unmatched. I would strongly recommend a visit there to consider their vehicles. More

Fast, courteous and available to answer every question. Diego and Fredy went beyond the call of duty to give us every courtesy when explaining the Mazda brand. We decided to lease a CX5 after reviewing Diego and Fredy went beyond the call of duty to give us every courtesy when explaining the Mazda brand. We decided to lease a CX5 after reviewing several other options. Diego was patient and kind when explaining the value and qualities of each vehicle in detail. When we went to the Finance Manager (Joey Robudelli) this gentleman was the easiest, and most professional person my sisters and I have ever worked with. The best part is that he did not pressure us in any way to add extra items to the lease. What a joy! The best part is that it did not take all day to lease our car. Many thanks for an exceptional experience. More

Great Experience Buying My First New Car at Capo Mazda I bought a brand new 2016 Mazda CX-5 from Capistrano Mazda. Katrina Brown was so helpful and knowledge. She was always so nice about answering all my I bought a brand new 2016 Mazda CX-5 from Capistrano Mazda. Katrina Brown was so helpful and knowledge. She was always so nice about answering all my questions and following up with me to make sure I had all the information I needed to make the right car choice for me. Katrina was always upbeat and energetic when I visited the dealership. Because of her, she made buying a car a fun and exciting experience (which is so important to me when I'm spending the money to buy a brand new car for the first time). Moe and Katrina both worked with me to get the car I wanted without "breaking the bank". I had a great experience here, and because of Capo Mazda, I am now in the best car I've ever had! I look forward to seeing them again for my next car purchase in the future! More

Do not buy a car anywhere else! I bought a Mazda 6 last month and I just want to let everyone know what exceptional service I received from the salesperson, Katrina, and the rest of I bought a Mazda 6 last month and I just want to let everyone know what exceptional service I received from the salesperson, Katrina, and the rest of the staff at Capistrano Mazda!!! Katrina was very patient with me. She took a great deal of time explaining answers to my questions and addressing my every concern. I am a person who asks very many questions because I want to ensure that I am getting the best product and customer service for what I pay. The saying holds true that you get what you pay for. Sometimes consumers even pay more for unsatisfactory service at other establishments that they have to pay an annual membership fee for and their management is not as caring, helpful, or even concerned about their consumers' wants and/or needs. Katrina went back and forth several times with her manager, Moe, who is also excellent, to work within my budget. She truly cares about her customers and wants to meet their needs. Three years ago, I bought a vehicle from Carmax. Carmax was over-priced and there was not even the slightest comparison in sales or service to Capistrano Mazda. It was like night and day. At Carmax, I had several issues with the proof of insurance, even though the sales person would not let me drive off the lot without speaking to my insurance company to verify that my newly purchased vehicle was added. I am not so electronically savvy. Katrina took quite a lengthy amount of time demonstrating all the electronic features of my new Mazda. I love it, especially the blue tooth texting feature! Katrina is extremely detailed, thorough, pleasant, and very knowledgeable about all the Mazda products. Katrina's customer service, attention to detail, and follow up skills are unparalleled. She explained the navigation, and add-ons, such as the ecobond thoroughly and in terms that I could understand. She exemplifies the true meaning of customer service which we do not see too often these days,unfortunately. Paul who went over the financing terms of my agreement with Mazda also offered me thorough and detailed information. He answered all my numerous questions in a patient and friendly manner. I recently also used the Mazda service center to get my echobond put on the car and their service staff was also excellent, which was no surprise! Julie at the service counter greeted me with a smile. She was pleasant, patient, and speedy to get me checked in and into a loaner vehicle. The Service Manager, Freddy, stands by his title "Service" Manager. Just like the rest of the staff, he was also, pleasant, patient, speedy, and thorough. I have not ever had this type of legendary service in any dealership or business establishment, for that matter, that has truly made my experience memorable. This definitely was Service with a Smile! Thank you! More