Capistrano Mazda

Service was fast, friendly, efficient, and safe. Talked on the phone first and made an appointment. Test drive CX-5 was ready when I arrived. Purchase was smooth! Overall was a good experience. on the phone first and made an appointment. Test drive CX-5 was ready when I arrived. Purchase was smooth! Overall was a good experience. More

Excellent customer service Cyrena was very friendly and tried to help me for all the services I need at a very competitive price. She was really an ace. Cyrena was very friendly and tried to help me for all the services I need at a very competitive price. She was really an ace. More

The best Mazda dealership in SoCal I've been taking my cars here for almost 4 years, when I bought my first car from them. I live in San Diego, so I drive about 45 minutes to get here, I've been taking my cars here for almost 4 years, when I bought my first car from them. I live in San Diego, so I drive about 45 minutes to get here, but to me it''s worth it. They treat you like family. I was in and out in less than an hour. The one time I had to take my car to a dealership here in San Diego it took me almost 3 hours for the same service. AJ who sold me my first CX3, and is now in finance, has always come to say hi when I'm in the dealership, this last time was no exception. He recognized me even in my mask. Moe the Sales Manager wasn't in yet, but has always made sure I was well taken care of. More

Wish it was a better experience We used this dealer for service because of a recommendation. Our other Mazda was serviced here last year. The new car Ec Bond service took less that We used this dealer for service because of a recommendation. Our other Mazda was serviced here last year. The new car Ec Bond service took less that 2 hours and my husband waited in the waiting room. We bought another Mazda and brought it in for service. When I arrived I was told I would have a loaner for the day and the car would be ready by the end of the day. This was new news. Because we were not told about this before I arrived, I did not have the proper paperwork including proof of insurance. Luckily I could call my husband to get access to the paperwork. When that was sorted out, which did not go smoothly, I left in the loaner. I was told I could call back later to find out when the car would be ready. When I called at 2:30 the person who knew when the car would be ready was "not at her desk but will call you back as soon as she is in". I called again at 3:45 because I never received a call back. At this time, when I tried to reach the service department I was on hold for over 20 minutes unless I wanted to leave a message for all of the managers. After that time, my husband called the front desk of the dealership and was told our car would be ready in about 15 minutes. I never received any call back to tell me the car was ready. However, I left and went to the dealership to get the car. The car looked great and the service team working on the car seemed to do a great job. The lack of communication for the rest of the department was disappointing. More

The service advisor was prompt in doing the intake on my vehicle, knew what service needed to be performed, and let me know when the technician identified a repair that was needed mid-service. The service w vehicle, knew what service needed to be performed, and let me know when the technician identified a repair that was needed mid-service. The service was performed quickly and the checkout process was easy. More

The people who helped us from the mgr, sales to accounting were all cordial, accommodating, helpful and honest. We weren’t sure of what we wanted to do but they put us all at eased that we ended up accounting were all cordial, accommodating, helpful and honest. We weren’t sure of what we wanted to do but they put us all at eased that we ended up trading our old CX9 to a new one. Over all it was a great experience. More

This dealership is great all sale counselors are friendly and are willing to help find the right vehicle with the right price that you can afford and are willing to help find the right vehicle with the right price that you can afford More

Excellent and friendly service I will definitely recommend to all my friends and family. Lou Bastiaans was very helpful and professional. My car was not only serviced but returned w I will definitely recommend to all my friends and family. Lou Bastiaans was very helpful and professional. My car was not only serviced but returned washed and cleaned. More

Highly recommend I highly recommend Capo Mazda and Diego specifically as a sales rep. I had a great experience purchasing my new 2020 CX-5 and experienced nothing but I highly recommend Capo Mazda and Diego specifically as a sales rep. I had a great experience purchasing my new 2020 CX-5 and experienced nothing but professionalism and positive customer service from every person involved in the transaction. More

What is this, an essay? I needed some warranty work done and they got it done, including some extra recalls that I didn’t know about and they got it done, including some extra recalls that I didn’t know about More