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Capistrano Mazda
San Juan Capistrano, CA
1,340 Reviews
Since Capistrano Mazda opened in 2015, we’ve worked to establish ourselves as the “Undealer.” Delivering an experience different, and better, than what our customers and employees expect from a dealership. Our team has continuously won customer satisfaction awards from third parties, for both sales and service, as well as been named a Mazda Presidents Club winner from Mazda North American Operations for multiple years in a row. We’re all about transparency and have never charged one cent over MSRP on any model, not even on the all-new MAZDA CX-50 Hybrid and MAZDA CX-70 and MAZDA CX-90 Plug-In Hybrids.
Our team of Automotive enthusiasts and experts are here to provide you with tons of Smileage, professional services and fun while you shop for your next vehicle. We are conveniently located just east of the I-5 freeway off of Camino Capistrano in San Juan Capistrano, California.
If you're looking for a dealership that specializes in Mazda models including the Mazda3 Sedan, Mazda3 Hatchback, Mazda CX-30, Mazda CX-5, Mazda, CX-50. Mazda CX-70, Mazda CX-90, Mazda MX-5, and Mazda MX-5 Miata RF - then you've come to the right place!
Looking for your perfect vehicle? We carry a great selection of new inventory, where we take pride in our selection of unique model, color combinations where we'll NEVER charge an additional dealer markup on any hot or new model! We also have a wide variety of Pre-Owned vehicles available in our 3 tiers of Pre-Owned cars including: Certified Pre-Owned, Quality Pre-Owned and Value Pre-Owned vehicles!
We know your time is valuable. We are sure you will find our site a fast and convenient way to research the information that you need. If we can be of any assistance, give us a call or schedule your appointment online and we'll promptly reply. Smileage Guaranteed!®
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 1,340 reviews
August 04, 2020
Great crew Cyrena and Whitney are friendly, efficient and helpful. They worked hard to make purchase and servicing of my car easy. I would recommend them highl Cyrena and Whitney are friendly, efficient and helpful. They worked hard to make purchase and servicing of my car easy. I would recommend them highly! More
by jimridgela.
Verified Customer
August 03, 2020
Ben was straighforward and helpful; great price too! Sales rep gave us a good price over the internet, and then helped us get a test drive, taking care to ensure the car was clean and safe. Knew the car Sales rep gave us a good price over the internet, and then helped us get a test drive, taking care to ensure the car was clean and safe. Knew the car, knew to take care during this strange Covid-19 time. Low key and knowledgable. More
by Stephen
Employees Worked With
Ben Deming
August 02, 2020
Great service Cyrena was my advisor and she was amazing! Very warm and friendly and went above and beyond with services she provided! I will be returning and this i Cyrena was my advisor and she was amazing! Very warm and friendly and went above and beyond with services she provided! I will be returning and this is the place to have your Mazda serviced. More
by FIFORCE07
Employees Worked With
August 01, 2020
Excellent Purchasing Experience 1. Very relaxed and "no-pressure" atmosphere. 2. Great negotiation process that was quick and easy. 3. Very transparent and honest purchase experien 1. Very relaxed and "no-pressure" atmosphere. 2. Great negotiation process that was quick and easy. 3. Very transparent and honest purchase experience. 4. Did not try to add unnecessary dealer fees. 5. Very clean and well organized dealership. 6. Very attentive to our needs. More
by clausenad
August 01, 2020
Tool car for regular lube and inspection Paying attention to covid-19 by doing all the suggested precautions. Car needed battery so they called me to authorize. I had a rode there and back. I Paying attention to covid-19 by doing all the suggested precautions. Car needed battery so they called me to authorize. I had a rode there and back. I’ve used the waiting room in the AST and enjoyed the pleasant atmosphere. Car was finished earlier than they had said and it was clean and nice to take home. More
by BJROACH
Employees Worked With
July 31, 2020
Nail in my Tire With all the construction happening in our area, I found myself with my 3 rd screw in my tire within 3 years! I went immediately over to the service d With all the construction happening in our area, I found myself with my 3 rd screw in my tire within 3 years! I went immediately over to the service dept where Cyrena said “Not a problem” and they took care of my tire so I could be on the road again. More
by SHANKBLACK
July 31, 2020
Mazda always does a great job and I also felt safe while waiting for my car with all of the Covid safety measures they have in place. waiting for my car with all of the Covid safety measures they have in place. More
by STACYFOOT
Employees Worked With
July 31, 2020
Very positive experience The staff is very accommodating and customer oriented. The facility is clean and waiting area is spacious with amenities such as TV, wifi, snacks, cof The staff is very accommodating and customer oriented. The facility is clean and waiting area is spacious with amenities such as TV, wifi, snacks, coffee. More
by nancy.business
July 31, 2020
Dealings with Ben was good, Unhappy with finance team! Pros: Ben Deming! a. Excellent Sales Personnel. Ben could give a positive vibe when he connected with me first time. b. He did his best to suppo Pros: Ben Deming! a. Excellent Sales Personnel. Ben could give a positive vibe when he connected with me first time. b. He did his best to support me throughout and such an amazing person to deal with. c. He was quick to give me another car with similar specifications, although with a higher price. d. He helped to complete all processes over email and calls and ensured delivered the car himself to my address. Cons: Dealings with finance dept. a. Unhappy with the last-minute change in the conditions of lease. I believe it could’ve avoided. b. Finance dept. decided to increase down-payment quoting my FICO auto score, although it is shown as “Excellent” in Mazda’s Roadster Express website. c. Increased money factor by 222% on my lease!!! d. I went through unwanted stress to make a decision. e. No Multiple Security Deposits (MSD) option given. I was told, it’s not done by Mazda. Upon checking online, there are customers who leased Mazda cars with MSD. f. Very Inflexible finance personnel, gave an impression that there is no care about the basic customer experience. g. I am still trying to understand the advertised “Smileage Guaranteed” or going the “Extra Mile” Disappointed! Dealership Practice: a. The first car selected was sold to someone else, while I was waiting for a clarification on the lease sheet. Not a good practice! I have added one more star just to thank Ben for what he did for me! More
by kris
Employees Worked With
AJ Jamshidi, Ben Deming
July 31, 2020
Best service I have ever had at a dealership. Staff is friendly, facility is clean and my car was immaculate upon completion Thanks for the great service. friendly, facility is clean and my car was immaculate upon completion Thanks for the great service. More
by KOPENYK
